The complaint has been investigated and
resolved to the customer's satisfactionResolved Bensons for Beds — disgraceful customer service
resolved to the customer's satisfaction
I ordered a bed from you in October 2009. Since this date I have had nothing b ut hassle from your company.
On my original delivery date I was advised my bed would arrive between 12 and 6pm. However after coming out of a meeting at 10.30 I had several missed calls and message s from one of your drivers telling me he would be at my address at 11am. I then had to leave work to try and make it back to my house 35 minutes away, on the way I received a message from one of your customer service team telling me the delivery van would be at my house until 12.10pm. I arrived home at 11.30 and there was no delivery van. I rang customer services who advised me that the van had left and would not be back until later that afternoon. Unfortunately I then had to take the full day off as unpaid leave as I had left work in the morning. Customer services rang me again and told me the delivery van would be with me at 18.00hrs. This time passed and the van did not arrive. I have to be at my second job by 19.00hrs. the van eventually turned up at 18.35 hrs and the bed was taken into my house
My husband is in the forces and works away so I had to wait for him to come back. He came back the weekend of the 5th December and tried to put the bed together, he then realised we were missing most of the pieces.
We rang the only number we could find on the internet, my husband was told they would resend the parts. I then rang as I knew I couldn’t get any more time off work and was spoken to not only rudely but nastily from the advisor who then hung up on me.
I rang back on Wednesday 9th December and the parts hadn’t even been ordered. My husband also rang and was told someone would ring him back which didn’t happen.
I am now at the stage where I am waiting redelivery of these items.
We have also realised after all this mess Bensons did not deliver some new pillows which we ordered. i have rang twice and had no returned calls.
I just rang back and spoke to the girl who i originally spoke to who was rude and unhelpful.
i am now awaiting a callback from a manager which i propably wont get
Overall a very stressful expererience. My home and work like has suffered and i am now on the edge of tears. All i want is what i paid for :(
More Bensons for Beds Complaints & Reviews
- Sleep to live mattress from Bensons Beds - mattress is rubbish
- Bensons for Beds - avoid this costly and frustrating company!
- Bensons for Beds - poor customer service & broken promises
- Bensons for Beds - bensons for beds scam
- Bensons for Beds - pocket sprung mattress
- Bensons for Beds - new bed - order no. a5383117
- Bensons for Beds - delivery
- Bensons for Beds - sydney bed & divan
- Bensons For Beds Burnley - unpleasent manner in staff
- Bensons for Beds - igel mattress (double)