The complaint has been investigated and
resolved to the customer's satisfactionResolved Belfort Furniture — Bad service
resolved to the customer's satisfaction
The worst experience ever!! We bought a small sectional w/ a chaise but was delivered w/o the chaise. Apparently the sales person forgot to order that piece and it would take another month or so to get it. The sales person did admit to her mistake and apologized and said she'll put a rush for the missing piece. Next, we bought another larger sectional. The day before it was supposed to be delivered we received a call saying the manufacture sent the wrong item and that they couldn't deliver the item. He said he'll put the order in again and deliver will be the same as if we just put in the order today (another 4-12 weeks wait). He said that he will let our sales person know about the issue. So we thought we would get a call from the sales person, but we didn't. We were annoyed as no one from belfort sales called to acknowledge the problem or offer to put a rush on the order or even provide us a loaner (we moved into a new house and we have no furniture) or deliver the parts that were in. This was the second order belfort messed up and we were getting less patient. So, we tried to cancel our order as they just don't seem competent... Esp. Since messing up both our orders within a month of each other and we just didn't have any confidence in them and it became a big head ache. So after several calls to customer service and speaking to the store manager, we still couldn't cancel our order. The manager said that he couldn't cancel the order. However, the fine print on the invoice said that at the discretion of the manager purchases can be cancelled. It was just an overall bad experience and an especially bad customer service experience... They seem nice at first and are read take your money, but after they make the sale, they don't care if you get your furniture, if it's the right one or when you get it. In the meantime, we're still sitting on the floor waiting for our furniture.