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Beazer Homes Complaints Summary

0 Resolved
19 Unresolved
Our verdict: Engaging with Beazer Homes at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Beazer Homes reviews & complaints 19

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11:16 pm EDT
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Beazer Homes Returning earnest money

The Queen Creek Beazer office took my $10K earnest money for my new home. My contract says that it if I can't sell the home that I now own I will not be able to get financing. I have been trying everything possible to sell my home. 56 showings and 8 open houses. Now Beazer says that my contract is up and they are keeping my $10K. What should I do? This whole thing is stressing this 74 yr old lady out.

Desired outcome: I would like my earnest money back. I am a retired teacher and can't afford to just throw away that kind of money.

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1:58 pm EDT

Beazer Homes Lemon home warranty by beazer homes

I have structural defect in the roof built by Beazer homes that caused a massive leak in my garage area every time it rains. I have submitted pictures of the damage and an inspection by a roofing company "Baker roofing several times by e-mail. My e-mails do go through & don't get returned to me. I submitted pictures several times from my personal e-mail & my work e-mails yet Beazer continuously claims they didn't receive them. I can receive e-mails from Beazer so there is nothing blocking e-mail receipt on my end but there is something blocking my e-mails with picture attachments on beazer e-mail server & it's very frustrating. My guess is their outlook is set to send all e-mails received from me to either spam or trashed or getting blockedon their end thus Beazer acts like they're trying to help while they're stalling until a home owner gives up. I am going to take the case to court if Beazer continues to try to ignore me. The roof is an integral part of the structure which Beazer provides 10 years warranty on. The law in NC states that builder defects are the responsibility of builder for up to 6 years. Bought the house towards end of Aug 2016 so I have time left. Beazer refuses to acknollwedge responsibility for the poor construction/workmanship on the house roof. I tried to involove my home owner warranty compnay, they determined after 2 roofing inspections that materials used and/or poor construction practices"rushing through construction "to get a new owner in the house w/o any regards to integrity of the work performed.

Desired outcome: It's going to cost me at least $1800 to make repairs in the roof & i'd like Beazer to step up & act responsibly like it should be instead oof skirting the responsibility part

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Hassane AlSibai
, US
Oct 31, 2022 4:49 pm EDT

So far Beazer homes hasn't made any efforts to rectify situation

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7:39 pm EDT

Beazer Homes Repair the issues that are wrong with this house

08/12/2022: my wife and I bought a new home from beezer homes in june 2022 in visalia ca., we have informed them of multiple issues that need to be repaired. They gave us 45 days to inform them of all the issues that were found so they can send in their repair team to repair the issues. It has been over 60 days and they have not sent anyone to repair the issues that we informed them about. We have made multiple insurance reports though beezer homes about these issues and no one is contacting us back. This is becoming troublesome due to lack of cooperation on the bran new home that we built through this company. We need some help in this matter before we go to a lawyer and start the process of a lawsuit. They have been informed so many times that the respire superintendent knows me by name. Please help us out with this issue. My name is jaime j villa my address in 3526 e cherry ave, visalia ca 93292. All we want is for them to repair the issues that need to be repaired.

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Is Beazer Homes legit?

Our verdict: Complaints Board's thorough examination reveals Beazer Homes as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Beazer Homes stands out for its commitment to quality and security. Clients considering Beazer Homes should delve into its customer service record to gauge compatibility with their expectations.

Beazer Homes earns 91% level of Trustworthiness

Perfect Trust Endorsement: Beazer Homes achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Beazer Homes. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for beazer.com can be seen as a positive aspect for Beazer Homes as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Beazer Homes's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Beazer.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Beazer.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Beazer Homes and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Beazer Homes has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 19 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Keywords related to scams and fraud were identified in our analysis of Beazer Homes website, which could indicate that the website is engaging in illegal or unethical activities. It is crucial to approach the website with caution and conduct proper research before taking any action.
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1:53 pm EDT

Beazer Homes Home purchase

I am writing about the poor craftsmanship that Beazer home have offer regarding a home I recently closed on March 18, 2022. I completed my final walk through with their builder Christen and there were several concerns that has brought to his attention not on during but after closing. One painting on ceiling that was spot painted and did not match existing paint on wall, next door threshold was dirty, baseboard was dirty, paint peeling on several area in the home and finally the entire home was filthy when I arrived on March 18th and the floor had not been cleaned by their vendor Southwestern Interior. This was relied to him view phone call, email and text message to which he sends a reply back with a list to thing that would be completed. To this day some of my walls and ceiling are unfinished and my floors have yet to be cleaned properly. Beazer customer advocate Roland advised me that my floors were my issue and not Beazer despite the fact I have several photos, videos and email expressing concern with the issue and Beazer. I could go on and on with the things I found wrong in this house. My roof was leaking after the first storm, and someone came to supposedly fix it. Buyers beware of Beazer homes.

Desired outcome: Beazer to do what the advertise and do a quality build with shortchanging the buyer, without doing shortcuts to help their bottom line. Fix my home like I paid you to do I did not buy a rehab home from you. Hire competent worker

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1:22 pm EST
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Beazer Homes Community hoa and maintenance

The community in which we just bought our home is not being cared for. there are tons of ant hills that are dangerous to kids on the playground. The pool area is full of ants and spiders that you can't even sit there. the garbage is usually overflowing because noone picks it up. We are still unable to get into the pool area because the gate pass system has been broken for months. We speak with HOA but no response. There are people parking on grass and residents commercial vehicles on street constantly for weeks on end. We are paying dues and beazer is just pocketing it.

Desired outcome: Fix the place, do what you are suppose to do to maintain the area, treat the ant hills, clean the pool garbage regularly, spray for spiders and bugs so we can enjoy the pool and fix the damn gate so we can get in

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12:50 am EST

Beazer Homes Maintenance and dragging the request by not completing for almost one year

We moved into our home at the time of covid. And service request raised based in backyard leveling and HvAC replacement.

These two are getting delayed from almost one year by giving different reasons.

Initially we were told they will be taken care of, but after few months by delaying they are escaping, the fault is at their end, bringing different company groups from one year, now telling we cannot make it.

The maintenance is not at all good.

When beazer manager came - he even mentioned that same issue is there with other 15 houses and are trying to resolve. Now no replies to emails as well

Desired outcome: We want backyard leveling and hvac replacement to be done

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11:51 pm EDT

Beazer Homes Parkview at the hills

There are two models of Beazer homes in the Parkview at the Hills in Minneola Florida. Both models have extensive backyard patios, fireplaces and pergola. We are trying to create a simple paver patio in our backyard with a fireplace. We have answered every question that the HOA has asked of us including extensive drawings and plans. However, Empire HOA and Charlene the project manager continue to turn us down We are just stunned. We feel it is falls advertising by Beazer to show models with patio pavers and fireplaces in the models backyard which cannot be recreated by the homeowner. We have left several messages and asked for a meeting but NO response from Charlene or the Empire HOA. We are at a loss and feel we are being treated unfairly and this is a direct result of Beazer's false advertising. Our salesman told us we can create a backyard just like the Beazer model. However, it appears you cannot. Buyer beware!

Desired outcome: Approve our paver plans. Its in our backyard. A simple patio and firepit.

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5:23 pm EST
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Beazer Homes HVAC installer

The above HVAC installer did our home at 860 San Marco Court in Myrtle Beach, SC. A worker came to change out our thermostat because he said the wrong one was installed. At the same time he sold us a maintenance contract which we paid for that day. We have been here six months and called them to come do the maintenance. Five phone calls to their answering service and we still have not received a call back from them.
We assumed this contractor was reputable since your company had them doing your new home installs. Since this is not warranty work, the warranty service people can not help us. I was told they are still doing work for Beazer. Can someone from corporate contact this company and find out why they are not backing up their contract with them for maintenace.

Gene and Mary Carangelo
[protected] or [protected]

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8:56 pm EST
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Beazer Homes park place myrtle beach sc

We purchased a home in the above mentioned community. So far all is ok with home. We did have an issue with standing water between ours and our neighbor I called and took picture etc but because our 92 year old neighbor but sand to absorb it If course did not solve problem they wouldn't honor it. Told me I should report him! A 92 year old? I have had workers cut my cable and just connect a hose to my water and use it! I went without internet for 8 days because I am not full time living there yet so after just being there we had to fly again to meet with Spectrum and he found the cable cut and they tied it together to get it out of their way and never said a word to anyone! It cost me over $500 .00 for that trip that was not planned. Then the day we were leaving we all of a sudden hear our water running! They just connected a hose and used our water to do whatever they needed in the house they were building! Who does that? I have been in contact with three different people and each one points us to another person. I need someone to be held accountable for this and refund me my trip money. I feel so nervous not being there not know what the will try next.

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2:51 pm EDT

Beazer Homes service of soleil association management for burson ranch homeowners association

I have received 2 notification from this HOA team, one for popping ariel fireworks which were unfound and unsubstantiated and the other is the misdescription of a canopy tent, which they claim was a fixed structure and needed ARC approval. I have lived in Burson ranch for over a year after 43 years of government service (retired)and encouraged both my nephew and a close family friend to buy homes here, which they did, but now with this ridiculous HOA company, this is slowly becoming a place that I don't want in live in nor will I recommend Burson Ranch to any other family members and friends as the place to buy and live. Many residences feel uncomfortable with this company, it shows no common sense, intimidating and feels like a police-community with the HOA looking over your shoulders. This is not the way I envisioned my retirement to be. Get a company that adds to the community and enriches it, not one that has out-dated rules and regulations with no common sense approach of dealing with community issues. We need an HOA comprised of members from this community, not an outsider.

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9:56 am EDT

Beazer Homes air conditioning in our home not working properly

When we moved in our Beazer home in 2016. We noticed the ac did not work correctly in some of our bedrooms a few months after move in. I reached out to Beazer and I was informed that is was a thermostat issue. I was told to make sure I was keeping the thermostats at least 5 degree different from each other. We tried it and the rooms still continue to be warmer than any other rooms in the home. Months later the problem continued to get worse but in other rooms of the home. I called again and I was told to call warranty to take a look at it. The problem still exists and no one wants to take responsibility for it. Last year someone from Beazer warranty came out to look at the ac again but stated there's not a problem. Here we are 3 years later and the problem is even worse. Our ac is not cooling now and Who knows what else is wrong with it. I know from day one that there was a problem with this ac system. We want our ac fixed as this is a very hot summer

The picture is the attic ac unit that has a small split where air is escaping

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10:09 am EDT

Beazer Homes negligent home site preparation

Our homesite required an enormous amount of fill in order to fit the house on the lot The fill dirt was not properly compacted nor allowed the time necessary to naturally compact before we signed for the house (80 days start to finish). After living in the house for some 20 months it became increasingly apparent that settling of the fill soil was taking place to the extent that my backyard has now an excessive slope and a deep depression. Evidence shows that the soil is flattening out and spreading. I have reported the problem to the Beazer warranty dept. but because it is not construction related the warranty dept. has forwarded the compliant to the Land Development Dept. for action. The warranty dept. sent one of their employees to take photos and assess the situation. He reported findings that affirmed my analysis. The report was forwarded to land development 8 days ago and I was told they would contact me to further look at the situation. So far I have been completely ignored by these people. They do not even respond when their own area QC supv. asks for a response. I am in the process of having a soil engineering firm evaluate the situation but based on experience to date I do not think that this action will
precipitate a response from the responsible dept. I have sent emails and a certified letter as well as numerous phone calls to responsible people/departments at Beazer but, so far, have rec'd no meaningful response

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10:59 pm EDT
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Beazer Homes carpet on the floor of the basement is squeaking

The carpet in the basement is not properly installed and keeps on squeaking, Kindly look in the matter. Also the nails at the end of the carpet are popping up in several places of the house. The front door frame needs to be replaced as it was chipped and painted to look good from day 1. The house also needs painting work to be done at several spots, one of the windows has cracked window pane which needs to be replaced. Powder room toilet seat needs to be replaced as it has a crack. There has been no walk thru after closing ( 10 day and 45 day).

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2:43 pm EDT
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Beazer Homes 2204 west ethan court, san tan valley, az 85142

In November of 2017 I purchased a Home (the Rockwell Model) which is a 2519 sq. ft. home. In June when It gets Hot in Arizona, I noticed my house was not staying at temperature the Thermostats were set at (78) but getting to 84 degrees. I checked my AC and realized the unit was only 3.5 Ton unit the same size my neighbor had on his 2100 sq. ft. home. So I contacted Beazer thinking they had errored on installing too small a unit since by all charts I could fine such as AES shows for Phoenix area a red zone which for size of home it would take a 5 Ton. Beazer told me that Chas Roberts designed the system and that 3.5 would work. So they sent several techs out but issue was not resolved mean while we were suffering from heat and from Energy bills of around $400.00! Beazer also stated that home had an R19 rating on walls when thermal test was done with the temp outside was only 94 my internal walls were measuring 79 to 84 degrees! It is now near the end of August and nothing has been done and the last conversation was they were not changing AC unit. I have had 3 other AC companies out and all stated the unit is too small and to correct the quotes were from $7500.00 to $15500.00! Also Beazer has started a new subdivision in same area and the same Rockwell now has a 5 Ton unit. They also started using the Foam insulation versus ours that has cellulose.

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4:27 pm EDT

Beazer Homes 2014 home in orlando

Good morning,
I have purchase this home in Reserve at Sawgrass, Orlando. I have had small issues like carpet nails, cracks on the walls, garage floors and so. Lately my AC unit stopped working. I called the number on the unit AIRFLOW which is the company that's installed the unit, the guy charged me 60$ and the result was the unit needs to be replaced.
New home and new AC unit decided to get a second opinion while still trying to get in touch with beazar homes reps. The AC tech comes in and does the leak test and says that the unit was installed incorrectly underground and hence the leak and another 120$ charge. At this point I am frustrated and call the Beazar homes only to be told that the warranty is done and so cannot do anything.
I paid 350, 000$ and I am having construction issues for which Beazar homes is responsible. Please be conscious and well informed when dealing with Beazar homes

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9:03 pm EDT
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Beazer Homes sewage issue

I hope to be heard openly & honestly. I purchased my Beazer home in Charleston SC in the fall of 2015 & my home was approx 9 years old. I love my home and have made many improvements; Gutters, fence, new AC, patio, new garage door, new tankless h2o heater...then the unthinkable happened! An 8 foot belly, back graded in the slab, was discovered as raw sewage flooded my master bedroom, bathroom and closet as I did laundry one morning. Both plumbers I have had out have assured me that this is not a new problem, it has existed for a long time! I am retired and on a fixed income. The $17, 500 repair will be a serious hardship for me! I do have insurance to cover the damages caused from the raw sewage flooding. I have spoken to several Beazer representatives but not gotten any help. If this were something I caused, I would make the repairs without question, BUT, I feel like I am being held responsible for something that is not normal wear and tear nor anything which I caused. Please, I am appealing to Beazer's sense of decency and pride of product for some help. I sincerely appreciate your time and I very much hope to hear back from a Beazer representative soon. Kathy Hartley [protected] kolinhartley @gmail.com 206 Summer Rain Ct Charleston, SC 29414

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1:08 pm EDT
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Beazer Homes sink / dishwasher installation

We purchased our home almost 3 years ago;however, the sink was definitely put in as a shotty job! Sinks are inserts but apparently the installer thought that you glue it under the sink with silicon glue! Needless to say, I was fixing easter dinner. The dishwasher was going and I had just went to drain something and the sink fell down into the cabinet. Water from the dishwasher ended up all over my floor and cabinet. My wood is now turning up due to the amount of water and ruined. I am beyond furious! I have photos showing the silicon. This completely ruined our easter gathering and the nearest hardware store (lowe's) was closed for the holiday! I forgave the fact that the sidewalk turned up and no one ever called me back to redo, I forgave the fact of the shotty job with seeding that was done (my husband redid ours) while others continued to try to contact you to redo theirs, I forgave that my upstairs is slightly sloped and the installer shaved the bottom of the bathroom doors to make an illusion but now this is yet another issue and this time I want it fixed properly and my flooring around it replaced! This didn't affect just one person but many! This was an easter dinner in which was suppose to be a joyous occasion but yet I couldn't complete the meal! This is unacceptable plus, sinks are inserts not to stick with silicon under a sink! Is this the type of operation beazer holds? We came from another builder hearing only good things about beazer homes and now I am not feeling that the reviews and word of mouth is true! Please contact me immediately to rectify!

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1:56 pm EDT

Beazer Homes Warranty on a new house

I had requested before my warranty ends from Beazer to check on my 2nd AC unit as my first one had issues within the 1st year. Issue: A sensor in the outside of the upstairs unit that is causing the unit not to work when it should. What has been done so far: before my warranty ends I have asked Beazer representative to request a check on my other unit as I was told by the Airflow (AC company) technician that the sensors in the Amana units are generic that are not valid for Florida weather. At this point after they came back out the Technician advised us that this issue that happened could have been there since the beginning when the house was build as it is hard to detect until tested. my request within my warranty was ignored to check my second unit, hence now after the warranty is over Beazer does not want to work with me on this issue. I have even offered to meet them half way on the out of pocket expense but they are not willing to work with me. Beazer builds houses so quickly that they loose the quality of the their products. For new house owners that have not had the experience of faulty issues as this are at a disadvantage with big companies as such. I am very disappointed where a small cost to a big company to please their customers are disputed and denied when it can make a difference with their satisfaction. Since my request to check on the second AC unit was ignored, now I am forced to pay for a unit sensor that will cost me over $500 in labor when I have only been in the house for 18 month. I had to fix now both of my brand new house. Thanks for nothing Beazer.

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12:00 am EST

Beazer Homes Verbal loan fraud!

I purchased my first home in October 2006 while I was in Iraq doing contract work. I served in the US ARMY for 7 years, then 3 months after being out of the service - I joined a contract job in IRAQ to continue helping out my country. My sister was my power of attorney and signed all the paperwork for me. We found a brand new home in the Wildomar/Murrieta area with Beazer homes and I was pre-approved right away because of my good credit and income.

At the time, I was pre-approved for 100% financing with an interest rate at 6% on the 1st loan (80%) and 8% on the 2nd loan (20%). Beazer Homes said that if I used their mortgage company they would "throw" in 20K in upgrades and pay for my closing costs. They also said they could beat my lst mortgage interest rate with a 5.5% interest only 5 Year ARM vs. the 6% my bank was offering. This sounded perfect!

Little did we know, the loan officer was crooked (Linda Smith). She verbally told us the rate was 5.5% and when my sister signed the loan paperwork, she also explained it to her that it was a 5.5% interest only 5 Year ARM. What she neglected to say and point out in the large stack of loan papers was that the 5.5% rate was a negative amoritazation rate and that my REAL interest rate is 8.5%. (Linda Smith and Beazer mortgage would be making a killing on this loan by marking my interest rate up - that meant a great deal of money in Linda's pocket - at my expense!)

Once I received my closing paperwork and first mortgage statement - we realized we had been conned. Needless to say, I love this home and want to keep it. I have perfect credit and decided to pay the 8.5% interest rate for a year and then just refinance when my one year prepayment penalty was up. This meant I was stuck in Iraq doing contract work for a year more than I planned. This also meant leaving behind my new wife (married in 3/2007) in a large home all by herself. I am working to pay for a home I can not even live in or enjoy.

Now a year later with the decline in home values - I can not even refinance. EMC Mortgage could easily give me a loan modification but they say I have to leave my job in IRAQ and fall behind on my payments before they will assist me. This is bull! I am basically risking my life to be able to pay down all my other bills so I can "hopefully" one day come home and join the police force and afford my mortgage. I have worked too hard to have a credit score of above 720 to just throw it all away because Beazer Mortgage/Linda Smith and EMC Mortgage are not ethical.

Note: I am not the only buyer that Beazer Mortgage conned. My next door neighbor is in the same scenario.

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april
New Castle, US
Mar 20, 2009 11:22 am EDT

aside from this, how about getting any warrenty work done?

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TIRED OF THE BULL
Los Angeles, US
Mar 10, 2009 9:25 pm EDT

I so much agree with you. I am in the same boat. NO ONE IN EMC WANTS TO HELP! I wish I would hit the mega lottery so I can buy the foreclosure homes and give it back to the families. So many family are hurting. CAN OBAMA just help the families with a one percent loan families can pay their mortage, and bills... Why help big banks, they are only saving themself.

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UnHappy EMC Customer
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Aug 19, 2008 7:39 pm EDT

My horrible EMC Experience!

A management company stole my money and never had renter in the property as I as told. The investment property is out of state from me. When I found this out, November 07, I called and wrote EMC and asked them to work with me. I called them again in December 2007. I sent in paperwork in January 08 for a modification, 1st is at 8.50 % the second is at 16+%, yes sixteen percent. We had plans to refinance at the end of one year but did not make it to a year.

EMC would not help. I submitted the whole package again to a different person as instructed in February 2008. They stated that they could not do anything to help. A friend used $25, 000 to keep up the payments as long as he could. He ran out of money.

I tried again in March 2008 to work it out with them. I tried again in April to work out a plan with them. No luck! We started a short sale process in April, it would not work out with the offer made. We had to close it and submit another short sale. My agent did just that and we had a buyer for the property. I was told by EMC that it was agreed on it would just be a couple more days until it was complete.

The property sold Friday, August 15, 2008 at auction while my short sale agent was working on closing the deal. The EMC person handling the short sale did not know that it sold until Monday, August 18! Very strange! The right hand does not know that the left hand is doing.

Everyone tells a different story when you talk with them. One guy got nasty today when I told him of my experience and that EMC was the worst that I have work with. He said that they did not make me sign the paper work. They actually purchased it from my original lender.

I told him that I did not make someone steal my money and run! He was rude! I did not get nasty but really wanted to scream at him.

There are some nice people there that want to help, but they are not allowed to help.

No wonder that the government had to bail them out. They are part of Bear Stearns. Never do business with EMC.

My credit is ruined and I do not know what I can do. I barely have enough to pay most of my bills and rarely go to the grocery. I eat very cheap. My air condition has been off for 2 weeks. The gas prices have hurt since I have commute to work. I have a cheap old car.

EMC is a predatory leader for sure.

If you see EMC on your loan RUN...RUN...RUN!

Don't get behind on your payments even if they tell you to modify, they will not work with you!

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Rachel Henriquez
,
Mar 10, 2008 8:56 am EDT

EMC has been taking my monthly payment putting the appropriate escrow amount into the escrow account, but yet with no major increase in taxes, my mortgage has increased from 1200.00/mo to 1630/mo in just 4 years. When asked about a suspicious "Repay escrow advance" amount clearly deducted from my escrow account, one person said "no, that amount wasn't taken out; it was actually put in." However, that person couldn't say where it came from. Another EMC employee hung up on me, when I questioned why the $94 was deducted from my escrow. One employee told me that there is a shortage, but she couldn't tell me why and she said that I will be paying them 55/mo for the next year just to clear up the shortage that apparently came from nowhere.

This financial company cannot answer a simple financial question about my payments to it. The people EMC's got handling my inquiries are probably reading from a script, and when I don't accept their quick-talking, number-throwing highly suspicious responses to my inquiries, they transfer me, hang up on me, or put me through the automated phone system loop again. Very unethical and fishy practices for a company who is handling MY money.

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Pamela Mangona
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Mar 04, 2008 8:26 am EST

My husband I purchased our Beazer Home in January 2006 and were persuaded to go with Beazer Mortgage for the incentives and that they would pay our closing costs. We recevied a pretty good fix rate because of our good credit. We have paid over and above on our monthly payments allocating most to our escrow account so we wouldn't be in the scenario of being in the rears. The first year was fine, we even rec'vd a refund check from Irwin Mortgage for having too much in our escrow. When IMC shut their doors, our loan was transferred to Everhome Mortgage who I must say we are not impressed with at all. Our payments for 2008 increased by over $400.00 amonth b/c EMC states we were in the rears on our escrow account when they inherited our loan from IMC. I'm thinking how can this be? Well, it can't. Something is fishy. I've asked for help from EMC, but they want to charge me $10.00 for each document I want a copy of concerning my loan. Bogus! I also asked for a formal investigation into my account, but all they can come back with is that we were in the rears when they inherited our loan. I can not get ahold of IMC for answers because they are out of business. Now, this $400.00 extra a month has put a financial strain on our family, not to mention the emotional rollercoaster. I can only imagine if we had not paid extra every year, how much would we owe? We are seeking legal counsel as EMC is not providing the answers or information we need to understand where this extra amount came from.

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