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BCBGNo exchange on shoe purchases

I bought a pair of shoes and a dress yesterday at BCBG in Los Angeles and the salespeople were very nice. I read the receipt which stated exchanges were fine within 10 days with receipt and "All sales final on sale items, accessories and swimwear." BCBG carries necklaces and rings and handbags as well and shoes and clothes. i assumed this was what was meant by "accessories" and was not told any differently.

i wore the shoes for about 10 mins on carpeting last night and they hurt my feet terribly. I had to take them off - they seemed too small and today i called a couple of stores to see if they had a larger size i could exchange.

the first two stores i called didn't even tell me that shoes were considered accessories and non-exchangeable. the Beverly Hills store did - and said i should have been told at checkout shoes are a final sale. i was not.

The RECEIPT IS PURPOSEFULLY MISLEADING. Even on this "Complaints board" website, when choosing a "Category of Complaint" - i chose "Clothing, Shoes, Accessories" - there is differentiation between shoes and accessories... who would assume shoes especially at this price point are "accessories" ...? no explanation of terms was given when paying and the receipt is deceptively vague. it is not explained on the receipt or in store that "shoes are classed an accessory" how does a shopper make an informed choice? it never occurred to me i couldn't exchange if needing a bigger size... and it's not as if i am naive on these things. i was careful to read the receipt at purchase and it appeared straightforward.

shoppers are too discerning now to put up with this kind of misleading and deceptive behavior, particularly at this price point. there are simply too many other options.

I will never shop BCBG again. i recommend you don't either. the best i was offered by them was that "everyone who buys that shoe has sore feet after the first few wears... have them stretched by a shoemaker." i routinely shop high-end product and will never buy there again.


  • An
    anonyMiss Aug 07, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I recommend going to another store and telling them the product is defective. That way they can return it to the manufacturer. They can see the soles are not worn then at that time. And when they ask how it's defective, say something along the lines of 'They hurt my feet a lot and only wore them for about 15 minutes at hme on the carpet!'

    This should work as I used to work at a high end shoe store. Typically no returns unless the product is defective. Pain while wearing qualifies as defective when the item is priced at a rate I am assuming is going to qualify as 'expensive'.

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