BatteryJunction / Shore Power’s earns a 2.3-star rating from 0 reviews and 6 complaints, showing that the majority of electronics enthusiasts are somewhat dissatisfied with their battery and power supply purchases.
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horrible service
I ordered a pair of sunglasses with 4 to 7 day shipping. The post office lost my package and the company refuses to refund my money until they file a complaint with the post office which they can't do for 21 days. I spoke to customer service but they wont give me my money back. This is why people quit doing business with small businesses because companies like this make people lose trust in small businesses. Who knows when or if my package or money will get to me.
my batteries haven't arrived yet
After three weeks I still had not heard a peep from these guys. All I want is to get my order and I will stop writing my emails to them, I will stop waiting for them to eventually call me.
As you guessed, my batteries never arrived and I immediately let them know. They promised to resolve this issue but didn't keep their word.
I wouldn't trust them, especially, after they gave me their attitude.
Please, stay away don't deal with them.
Seller avoids me and I couldn't contact me
I doubt that I will ever again purchase from www.batteryjunction.com. I have ordered batteries from them, but the seller didn’t confirm the purchase. I decided that it was ok and added other batteries. Again nothing. I waited a week, but the order hasn’t been delivered. I was surprised and started to send emails to the seller, but this person simply ignored me. How do I need to react now?
Is BatteryJunction / Shore Power Legit?
BatteryJunction / Shore Power earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for BatteryJunction / Shore Power. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Batteryjunction.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Batteryjunction.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Batteryjunction.com you are considering visiting, which is associated with BatteryJunction / Shore Power, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
BatteryJunction / Shore Power as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
BatteryJunction / Shore Power website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Batteryjunction.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with BatteryJunction / Shore Power's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to BatteryJunction / Shore Power. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
DISHONEST SELLER
Purchased on 2/9/11.
Battery Junction was a HUGE DISAPPOINTMENT. Seller sold me a LIR 2032 battery charger that was broken and carelessly glued together with glue everywhere. The battery holder was broken and wires were exposed. It was a cheap product that could not have been worth over $2. In addition, I bought a bunch of rechargeable batteries that now don't have a working charger. Beware that seller will not provide return shipping even if product arrives damaged. Why should I spend more on shipping if that costs more than the product itself? I know that the company has a written policy to not provide return shipping but it is pretty shady to sell broken, if not USED, junk that costs less than the shipping itself. I feel pretty screwed over.
Furthermore, my negative product review for it on their website doesn't even show up! What a DISHONEST seller!
Hi Steven,
I appreciate your comments. You have every right to your opinion and your experience can indeed vary from mine. I stand by my claim and the photo clearly shows what I received. I did contact the store and got no remedy. I also contacted the Better Business Bureau about the shoddy product, shoddy customer service, and misleading product review web page, and still, Battery Junction refused to comment on their product and service quality.
I too saw the positive comments on CPF which was what led me to order from Battery Junction in the first place. I should have done more internet searching and realized the vast number of complaints on Battery Junction and their affiliated Shore Power business. Just because you had a different experience doesn't mean that your overall view on the company is truth. Also, why don't you explain to my why my negative but genuine product review did not stick on their product listing? Actually, why don't you order one of those and tell me if it's not junk? Battery Junction is a deceptive seller!
Item in question: http://www.batteryjunction.com/--ch-unce001-2032.html
Beware cronies defending poor businesses!
Calgirl
sorry about commenting on my own complaint. it was meant to go on another reviewer's page but somehow ended up here.
I too feel screwed over by Battery Junction's dishonesty. I have added my experience with them to this site as well. Thanks for taking the time to inform us consumers!
I purchased a flashlight and returned it because it wasn't what I thought it would be. I was given a RMA # and sent it back to them USPS. USPS shows that it was delivered and accepted at the address e-mailed to me for the return. Battery Junction/Shore Power claims they didn't receive it so they won't give me a credit towards another flashlight.
I've bought bulk quantities of batteries and they've sent batteries that were almost expired, batteries that have a shelf life of 10 years.
I'll never order from them again.
I've made many purchases from Battery Junction until I had a problem. Then they showed who they really are.
I ordered two different battery types from Battery Junction for my first purchase. The one type was clearly sold as a single battery. The other type that I purchased was a strip of 5, but I only was sent one battery. You have no idea how many emails back and forth I sent to them, asking for the missing 4 batteries. They refused to send them. Then the rep that I was dealing with said--sorry, I thought you were talking about the other battery. That battery was clearly a single battery, and that is what I received. This company is a nightmare. I still don't have my missing 4 batteries. They are a joke, and shouldn't be in business.
I received a re-lable battery from Battery Junction some time ago and posted complaints in several places after numerous contacts with them. They refused to comment on the picture I sent them which clearly shows a re-labeled battery. This was my 4th or 5th order from them and will be my last. How do you argue with a picture clearly showing a re-labeled obviously used battery.
The proof in the pudding is in their answer to the complaint. They would not even admit shipping the battery even after I sent them the receipt. I could understand their Chinese supplier pulling a fast one without their knowledge. But to not even admit the sale shows me this goes much deeper than my order and possible many orders. Best to stay away from these people..
i don't know what you people are talking about...i've got a history of over 100 orders with batteryjunction over a period of 3 years) and never had one single instance of misrepresentation, poor quality product or failinbg to keep a commitment. Should you have a problem with anything you purchase from them, all you have to do is call them at [protected] and either speak to Nick, Don or someone else and they will resolve it. I belong to a lighting bulletin board called CPF (candlpowerforums.com) and batteryjunction has an above-excellent reputation among the members there.
Re-Lable Used Battery
I bought an EN-EL1 battery for myNikon camera and after a month or so the battery quit. Took closer look and found out it was a re-labeled used battery.
I sent them a picture of the used battery with a new label over the old one. They said tough luck.
Needless to say no more Battery Junction relabels for me.
The complaint has been investigated and resolved to the customer’s satisfaction.
I too feel screwed over by Battery Junction's dishonesty. I have added my experience with them to this site as well. Thanks for taking the time to inform us consumers!
Worst service ever
Ordered a Surefire C2 and a Glo-Toob and have made about 5 or 6 other purchases from them in the past. I haven't had one bad experience with them and they always ship the items very quickly and they arrive in great condition. Never had a problem with any of the products I've ordered so I can't comment on any experiences returning something.
I will definitely continue buying from BatteryJunction in the future! I was actually surprised to see a relatively low rating for them as I haven't heard of any problems from anyone else (I frequent a forum where many people seem to purchase from BatteryJunction).
The complaint has been investigated and resolved to the customer’s satisfaction.
I have ordered 10-12 times from Battery Junction and never had a problem with questions or orders. They are professional and properly run business
Overview of BatteryJunction / Shore Power complaint handling
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BatteryJunction / Shore Power Contacts
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BatteryJunction / Shore Power phone numbers+1 (860) 767-8888+1 (860) 767-8888Click up if you have successfully reached BatteryJunction / Shore Power by calling +1 (860) 767-8888 phone number 0 0 users reported that they have successfully reached BatteryJunction / Shore Power by calling +1 (860) 767-8888 phone number Click down if you have unsuccessfully reached BatteryJunction / Shore Power by calling +1 (860) 767-8888 phone number 0 0 users reported that they have UNsuccessfully reached BatteryJunction / Shore Power by calling +1 (860) 767-8888 phone number+1 (860) 581-4540+1 (860) 581-4540Click up if you have successfully reached BatteryJunction / Shore Power by calling +1 (860) 581-4540 phone number 0 0 users reported that they have successfully reached BatteryJunction / Shore Power by calling +1 (860) 581-4540 phone number Click down if you have unsuccessfully reached BatteryJunction / Shore Power by calling +1 (860) 581-4540 phone number 0 0 users reported that they have UNsuccessfully reached BatteryJunction / Shore Power by calling +1 (860) 581-4540 phone number
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BatteryJunction / Shore Power emailscustomerservice@batteryjunction.com100%Confidence score: 100%Supportsales@batteryjunction.com81%Confidence score: 81%salesnewsletter@batteryjunction.com79%Confidence score: 79%communicationjobs@batteryjunction.com76%Confidence score: 76%hr
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BatteryJunction / Shore Power address52 Donnelley Rd., Old Saybrook, Connecticut, 06475, United States
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BatteryJunction / Shore Power social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all BatteryJunction / Shore Power contacts
Recent comments about BatteryJunction / Shore Power company
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