BatteriesPlus review: Broken phone during screen replacement

1. I brought my phone into the store below to get a screen replaced on 11.27.20. the phone was in good working order beforehand.

2. after the manager Gavin replaced the screen the home button was not working. he said that it probably needed updating of software. this was not the problem given the phone was current on updating.

3. we went back to the store and he handed the phone back to us with the original cracked screen and no consideration for damaging the phone.

4. my mother-in-law Kris was with me and said that this was unacceptable. she asked to put back on the new screen at no charge. she said we would contact Apple to see what was wrong with the phone and to get an estimate to repair. she said that if we could not get the phone working that we would come back to file a claim.

5. we went back to the store on 11.29.20 when Gavin said he would be in the office and he was not there. Andrew, was the only one in the store around 2:15 and was rude to us. terrible customer service. Andrew said he could not put in the claim and only a manager could. we asked him to call Gavin to get authorization since I need my phone for work and he said no. he then said "just leave me alone" Gavin had to leave for personal reasons. He said that we could file a claim at any Battery Plus store in Illinois where we live, but how would a manager at those stores know the circumstances.

6. see my receipt and quote from Apple to repair my phone. I would like a check sent to me asap so I can get my phone fixed.
thank you Camila

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