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2.0 284 Reviews

Barnes & Noble Booksellers Complaints Summary

69 Resolved
215 Unresolved
Our verdict: When using services from Barnes & Noble Booksellers with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Barnes & Noble Booksellers reviews & complaints 284

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7:41 pm EDT

Barnes & Noble Booksellers if you give a pig the white house

This is not an acceptable book to be having for children, in your stores. If this had been done about the Kenyan that was the previous administration, all hell would have broken out and you would not have even considered selling it on your site or in your store. I did have a membership with your store purchasing program. Did have, being the key words. I will no longer be doing business with your stores, with your lack of taste, judgement, and patriotism. I hope you find your decision to sell this garbage is the downfall of B & N.

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5:05 am EDT

Barnes & Noble Booksellers if you give a pig the white house

Shame on you for carrying this "book". "How dare you"? To target children with such inflammatory political garbage is reprehensible. We should be teaching our youth respect for others, not ugly name-calling and deviciveness. Name me a book you supplied that attacked Obama like this. Demonstrating your political partisanship is bad enough in the adult section. Aren't you struggling enough against the decline of the written word?

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CommonSenseThinker
, US
Oct 08, 2019 7:01 am EDT

This book is in the humor section, not the children’s, and is a parody. It is carried at other retailers like Walmart and previously Target until people like you surprised free speech. Oh and Amazon sells it too. There were some books like this about Obama, Hillary, and even Bush back in the day. Parody material usually is prominent during a politicians time in office.

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3:01 am EDT

Barnes & Noble Booksellers the book entitled if you give a pig the white house

I will no longer be shopping in any of your stores until this vile and disgusting book is removed. The fact that such hate is being directed at our President and presented as a subject to teach children is despicable. I am 100% certain it never would be on your shelves if it had been pictured with former President Obama. This is a totally unacceptable treatment of our duly elected President! I am throughly and completely disgusted. You should be ashamed, as should the publisher and ESPECIALLY the author.

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4:42 pm EDT
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Barnes & Noble Booksellers if you give a pig the white house!!

For years, I have supported Barnes and Noble. Instead of ordering from Amazon, I chose to go go to a real bookstore!

No longer will I do so. This is so disrespectful, to 63 million Americans! Our President, our country!

Bad decision. you have lost lots of customers. Within the next 2-3 years, you will no longer exist.

Sorry to see you go, but I will never step foot in your stores again, as will many others.
Hope it was worth it.

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Update by Janice Saavedra
Oct 07, 2019 4:46 pm EDT

Seeing the book, A Pig in the White House, was disgusting!

For years, I have supported Barnes and Noble. Instead of ordering from Amazon, I chose to go go to a real bookstore!
No longer will I do so. This is so disrespectful, to 63 million Americans! Our President, our country!
Bad decision. you have lost lots of customers. Within the next 2-3 years, you will no longer exist.

Sorry to see you go, but I will never step foot in your stores again, as will many others. Hope it was worth it.

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Kenneth Samson
, US
Oct 08, 2019 10:53 pm EDT

On a related note...

Teespring.com/was-it-wrong

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Boopsie Boops
, US
Oct 07, 2019 5:04 pm EDT

Seriously?
I will never enter a place that disrespects our President.
Shame on you.

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10:52 pm EDT
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Barnes & Noble Booksellers if you give a pig a white house book

Why would you carry this book ? Parody or not it is disrespectful to our President. I will no longer purchase anything from Barnes and Noble. I am ashamed that I have brought my grandkids to pick books even though I don't think they would understand the humor.
As an avid reader, I have encouraged my grands to read read read, but we will no longer be purchasing or visiting B&N. My family tries to teach our kids and gks about respect. Respect for teachers, police officers, elderly, women etc. This store goes against all of teachings. Done with you!

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Robin Mabry
, US
Oct 07, 2019 4:26 pm EDT

This is what America has come to? I'm not pro Trump and I think this is in bad taste and disgusting 🤔

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9:30 pm EDT
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Barnes & Noble Booksellers if you give a pig the white house

The vitriolic and visceral H-A-T-R-E-D towards President Trump is astounding! It's bad enough this highly offensive book is shared among adults, but this is extremely disgraceful to display among children's books! As badly as President Trump is hated, he will not be in the White House forever - for the children's sake, why can't you honor the office of presidency even if you don't think he does? Had this book been written about satirizing President Obama or President Clinton, you would've made absolute sure the book wouldn't see the light of day (as you should!). This is utterly disgusting and quite revealing of your overall corporate character.

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Rdmpatriot
, US
Jan 04, 2020 11:10 am EST

Upon learning about the disgusting and vile book "If You Give A Pig the White House" and that it was actually for sale in your children's section I can not remain silent. It is adult parody. I realize this is a free country and you can get smutty literature published, but for a book store such as yours I didn't expect this. This book is disrespectful and demeaning why would you want children to see this? Especially the page depicting Pres.Trump standing side by side with Kim jong-un and his arm around a shirtless Putin? Where is your sense of decency Barnes & Noble? Therefore I will boycott your store and I will tell everyone I know & come into contact how low base your store is. Absolutely disgusting!

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He's Our President!
, US
Oct 07, 2019 10:03 am EDT

I will NEVER do business with your company again! This book is disgusting to many of your regular customers...myself included. Just imagine if a book like this was published about President Obama! Would you have put that on your shelves? In the Children's section, no less! Unbelievable biased.

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11:45 am EDT
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Barnes & Noble Booksellers - a book called "if you give a pig the whitehouse" by kaye fanouse

Why is this book in your store? This is absolutely disgusting, especially since it is targeting the minds of young children. I will never EVER shop your stores again if this book remains in your stores. I imagine if this was a parody on Obama, with is likeness to pig on the front . . . would that be OK for you? The fact that this book is being sold by Barnes and Noble speaks volumes about what you decide to sell . . .

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1:23 pm EDT
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Barnes & Noble Booksellers customer service

Hello, My name is Jamie and I work for an organization that supports special needs clients. Myself along with two of my colleagues visited one of your locations with our special needs client which we do quite often. There was an open box of magazines that was apparently new shipment and instead of notifying one of three staff that was present along with the client, the employee proceeded to yell at our special needs client to not damage the box of magazines which was very upsetting to myself and my coworkers. I did bring it to the attention of a manager, but I was curious if maybe some sort of sensitivity training can be offered to the employees so something like this doesn't happen again. If necessary I can be reached at [protected]@gmail.com
Thank you

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8:56 pm EDT

Barnes & Noble Booksellers scam, cafe

I ordered my drink from cafe and when i got my drink it wasnt full so i asked if i could have all my drink the girl said she would charge me extra. when I realized somtehing was in my drink i walked back to vthe counter and the girl and i made eye contact she ignored me for 2 minutes and when i showed it the thing floating she said oh thats part of the drink. i asked for a new one and i saw her fish it out and hand it back.

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12:30 pm EDT

Barnes & Noble Booksellers barnes & noble membership

I never authorized sign-up for a B&N Membership in the first place. I suspect a clerk signed me up unknowingly to me, maybe because there was an incentive for them to do so. I called the B&N Membership Number 866-238-7323 and while they were quick to cancel the current renewal, I also asked for a refund for the charge I didn't notice for this last year. They said they could only refund charges within 30 days. I said, okay so your clerk fraudulently signs me up for this membership, and you're saying I'm stuck paying because I have to catch it sooner. The customer service rep says I can go to my local store (which after verification, is not local to me). I said, fine, please send me the agreement I signed for this membership and here's where it gets obviously shady. The rep tells me only the local store would have that and I have to go into the store. I challenged her on this and said that isn't it true that you would have patrons sign these agreements with an electronic signature. She didn't answer that and repeated that the local store is the only one that would have that. Me: really? Barnes and Noble, right at the POS system, accepts signature for a recurring membership agreement but only retains those agreements in the local store. I work in technology and while that's possible, it sounds like complete and utter BS and a horrible business practice on B&N's part if it's even true. Knowing this was most likely BS, I called the local store to test this, and the local General Manager said to call the Membership line (which had just told me that I had to call the local store). The GM also confirmed that the local store would not have any copies of my signature consenting to sign up for the membership. So B&N incentives retail employees heavily to sign up memberships, some bad apples probably do so without patron's consent, and apparently that's my problem not B&N. So B&N can keep the $25 I guess and lose the life time value of me as a customer (probably a few hundred minimum to $1000+). I like brick/mortar book stores more than online, but if this is what I have to deal with, Amazon it is! I'm not even so mad about the retail employee signing me up, I get B&N cannot do a ton to prevent that per se, but the customer service handling when I complained and asked to see my signature on the agreement is what became incredibly frustrating. It gets even better, I was given a 'corporate customer service number.' I spoke to a lady there, that told me they cannot email it to me, because she doesn't have it, only 'corporate has it.' Wait, you were supposed to be corporate customer service, who am I even speaking to then? Well, this is corporate, but that request has to go to 'like head corporate' (at this point she was fumbling through words a lot and obviously a bit confused herself). Then she said they cannot email it to me, I'll have to submit a letter to a PO box, etc.. At that point, I threw in the towel, you can keep the less than $100 in membership fees and I'll just never buy from Barnes and Noble again.

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8:52 pm EDT

Barnes & Noble Booksellers gift cards

I received several gift cards for Christmas. All have worked well except one. It was purchased at a local grocery store. It was valid only for two months? All the others did not have an expiration date. When contacted, customer service said it was a promotional gift card? To say the least I'm very disappointed in this company with as much money as I have spent there.

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11:59 am EDT

Barnes & Noble Booksellers problem with gift card

I tried to use 2 gift cards to make a purchase, the first card only had 6.00 left on it, so when I applied the other card which had a full amount on it, it wouldnt accept it.I spoke to customer service twice, they said the card had full amount on it but became locked during my use of it.They told me it would take a couple of days before it would be unlocked and usable. I have always gotten gift cards from BN as gifts from friends, after this waist of time I will make sure that they use Amazon gift cards. I am not a member my email is [protected]@gmail.com

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11:17 am EDT
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Barnes & Noble Booksellers renewal

I, like other customers, have just discovered that Barnes & Noble automatically renewed my membership to the tune of $25, debiting that amount from my bank account. I do not recall ever giving them permission for an automatic renewal. Same was not brought to my attention, nor was I sent a notice or email of same. I called and the woman said, "sorry for the inconvenience". I advised her it was more than an inconvenience and more akin to fraud. That didn't seem to phase her. I've always liked Barnes & Noble and used to spend a lot of time there, but not so much anymore. Is this how B&N is trying to make up for lost revenues from book sales? This makes me so upset I may not ever shop there again. Just operate honestly and advise your customers when they purchase a membership, they have to opt out. And, I purchased many discount memberships over a 20 yr. period of time, and this is the first time they had a "forced" opt in.

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8:28 am EST

Barnes & Noble Booksellers hacked account

I hardly ever use B&N online to order. Last time I did was mid 2018, and everything went well with that purchase. Checking my email one day, I notice an email saying my order had shipped. Went to check my account, and someone had hacked my account and ordered a Harry Potter Set for a total charge of $76.67! Went my wonderful Bank of America, and they said we'll help you--AFTER you talk to Barnes and Noble. So I called the Sales Audit Dept. Spoke with a man, froze my account, said a refund would be coming to my account. Two weeks later, nothing. Called again, spoke with a woman who told me there was a problem processing that refund, but that she would put a rush on it and it should be back in my account 24 hrs later, and she'd send me a gift card. We're now over 24 hrs later, and still no refund. This is absolutely ridiculous! So I'm going to give them until Monday, and then I'm calling them back. I can tell you I will NEVER shop B&N online ever again, and once I use the gift card, IF it actually shows up, I'm done with them forever. It's too much hassle and not enough reward. I don't understand how they could so quickly take the money from my account for someone in Oklahoma (I'm in Georgia, never been to Ok in my life) yet drag their feet returning it to me after I prove the fraud. No wonder all these stores go under. They don't care about the consumer, only their money, and they don't care if it's fraudulent or not.

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5:10 pm EST

Barnes & Noble Booksellers auto renewal of b&n membership

I do not want to renew this membership for $25 that is being charged on my credit card. Please cancel membership. Please do not use this credit card again.

You have closed you bethesda store. I no longer go to any b&n
This was not a good move, to close the only bookstore in bethesda.

Please submit a credit to my credit card account listed with b&n
United milage plus chase visa [protected] 1756
Susan eastman

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3:45 am EST

Barnes & Noble Booksellers I did a mistake in my order and try to cancel the same day-not possible. once ordered its locked in.

[protected] -order number
Postage and tax charged when on the website it was promoted 'postage free'. It turned out that free postage was only for US customers.
I did see the charge on the final invoice but I pressed the wrong button and then I tried to cancel the order. No way. Once its locked in, they would not cancel. I was told that I can send the order back- however I would have to pay postage (Australia to USA) . I recommend -be very careful when dealing with this company, do not make any mistakes.

This the was the answer to my attempt to stoping the order:
"Thank you for writing to us.
Once an order has started our fulfillment process, it cannot be cancelled.
Once you receive your order, you may return it to our warehouse. After we have received the package, we will issue a full refund for the item to your original method of payment".

O, they also charge me taxes.
I will not be dealing with this company in the future. Many companies have' change your mind' time, this does not.
E. Mierzecka-Pain

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12:52 pm EST

Barnes & Noble Booksellers membership renewal

I am a long time member (#[protected]). I received a renewal notice on Dec 21, 1918 and I have used the automatic renewal feature with my credit card and this year I edited the credit card to a new card and received an email confirming the change. When I went in to purchase some items on Dec. 30 I was told my membership was expiring on Jan. 16. They didn't have a record of the renewal so when I got home I called the customer service # on the back of my membership card and renewed on the phone with the same new credit card #. Again I received an email confirming the updated information. Yesterday I went in to the store to purchase a book and when I gave them my phone# [protected]) they said my membership had expired in 2010! I checked my bank statement and the charge did not go through. This credit card is valid and I've used it several times. I called again this morning (Jan. 2, 2019) and was told the credit card did not go through and they would try to run it through one week before my membership expires on Jan. 16. I asked to speak to a supervisor and was hung up on instead! I am frustrated and angry that this can't be resolved and then to be hung up on after years of being a loyal member was just too much. Please help resolve this issue.

Carolyn Belles

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10:36 am EST

Barnes & Noble Booksellers online order

on 12/14 I received a book I ordered, only to find it had been used. There were "used" stickers all over the outside of the book and writing on the inside of the book. I contacted Barnes and Noble twice, only to be told that I would have to pay shipping to send the used book back. TOTALLY UNACCEPTABLE! I have been shopping with Barnes and Noble for years and have never been treated so poorly. I have disputed the charge with my bank and will also file a complaint with consumer affairs. Please see attached photos.

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7:07 pm EDT

Barnes & Noble Booksellers workers

I work right next store to your store in Jordan landing in Utah and I occasionally stop in and look around while waiting for the bus and this location watches me everywhere I go even though I spend money and it really irritates me I never stole from you guys and I never will and you did it to me at the store in Murray Utah as well and I spent $60 there I just don't think it's right

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4:03 pm EDT

Barnes & Noble Booksellers an online order

My order number is [protected]. I was charged for a cookbook I ordered back in June of this year and I never received an email confirmation that it was shipped. I am requesting a refund for my order. I have contacted customer service three times and no one has been able to process my refund. They are denying my refund because it has been past 30 days from the time I purchased the item.

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Phone numbers

1800 843 2665 +1 (201) 559-3882 More phone numbers

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