Bankers Warranty Group — Service Center is Terrible
Purchased an extended warranty from Famous Tate and Bankers Warranty Group was the servicing agent. After 4 years and everything breaking on my machine GE said machine was unrepairable and needed to be replaced. Service center for Bankers Warranty was unbelievably inefficient and rude. Process was taking so long (6 days from when tech declared it unrepairable) GE called me ready to offer me a replacement machine - we called Bankers and a very rude CARI Service Supervisor ID# K5M told me I just had to wait for their process. That my complaint had been escalated twice and with each escalation to a new level they had 48 hours to address. I explained I had the GE case manager on the phone and she very rudely told me she didn't care who I had on the phone that they did not deal with GE directly. After approximately 6 phone calls in one day they finally called GE for authorization and I was told I now had to call GE and make the arrangements. By the time I got the notification, the case manager had left for the day - another day without a washer. My complaint is not about their lacking to honor the agreement, it's about a sloppy inefficient rude service center.