Banggood
reviews and complaints

its been approx. 25 days i didn't get my product and there is no updation of tracking my product on your website...whats happening i don't know plz help me out...
details...

Order Number: [protected]

Shipping Method:US International Shipping
Payment Method:Credit Card
Track Number:GM295322752001438427
Customer Name:Sovan Mondal
US International Shipping Download our APP to get instant order update notifications.
No logistics info temporary.
Order Totals
Sub-Total:Rs214.54
Shipping insurance:Rs4.29
Shipping Fee:Rs58.96
Total:Rs277.79

help me out

My husband and I have a big problem that Banggood company is responsible for and Banggood doesn't want to be cooperative whatsoever. The problem is the following. Somebody purchased something on Banggood using a stolen card (our card number). We don't know who this was and what he/she/they ordered. All we have is the date where the order was made and the sum of the purchase. All we know that the money from our credit card is gone. We found that out by logging into our bank online.
As soon as we found out that the money was stolen from the card, we contacted our bank (the Russian Federation, "Saint-Petersburg Bank") and terminated our card. When we came to our bank they told us it was a scam and unfortunately they cannot help us with it. However, they gave us the following information: the purchase had been made on September, 3rd, 2018, place: [protected] through PayPal to the site of Banggood, the sum of the purchase was 32509 roubles.
We contacted Banggood and asked them to track the purchase that was made on their site in order to cancel it and give us the money that had been stolen back to our bank. My husband sent them a couple of emails. I contacted the Banggood group on Facebook on a live chat with one of the employees by the name of Charlotte. She didn't tell me her full name. I explained the full situation to her. I told her that we had not ordered anything on their site, that the person who did this purchase used the stolen data of our card and paid this purchase through the third side - PayPal site. It is obviously a scam. Charlotte said that she needed the number of the order which we cannot give her because it wasn't us who made this order. Probably, by now, this person has already got this purchase. I don't know. All we have is - some number (we don't know it was a phone number or a user's number), the time of purchase and the sum. We asked the company to track this order using this information but they told this is not enough. When I asked them to speak to the person-in-charge, namely, a senior manager, they told us to contact them by email, which we had already done with a zero result. Basically, they don't want to take charges and help us with this situation. I wonder if anything can be done in this situation?
Sincerely,
Elena Novikova,
Stephen Green
email to [protected]@yahoo.ca
phone in Russia +[protected]

I have ordered weighting scale and order status showing shipped I have wait for 12 days and still showing same status I have called on customer care and I have know that order was cancelled and also I hav'nt any notification for it ​and I have asked for refund then asking for debit card details with CVV I think this is wrong and I want my refund for my order : [protected]
please Contact us as soon as possible an​d inform me on my contact number.

I ordered in juni after 3 weeks I still got no update from my order. Now weekly they answer my email Don t worry update in 3 till 5 days this email I got 4 times. Now 2 months later still no update. A shady email that it was still by customs. But that is another lie. They put it in the gls system a month ago, but still no update.

Never buy by banggood again. Here is the customer not tread well

I ordered from this deadful company on June 2nd. The item initially stated it would be delivered in 5 - 10 days. This should have been in time for my son's birthday. From the moment I ordered, however, delays of 7-10 days kept appearing. Almost 2 months later, this item has not been delivered and when I ask for a full refund (totally an acceptable thing to do given the circumstances), I am told I will be penalised the shipping costs! What shipping costs? The tracking information can't be found and therefore, I can presume the item has never been shipped. So after sending several e-mails, many many online chats about the order, I am still awaiting delivery. Apparently they guarantee 60 days delivery time... Where do customers who bought now go?

I ordered an item and it never arrived. After having to do my own inquiries via Aus Post, it seems no one knows where the parcel is (or if Banggood even sent it). Banggood initially offered a refund minus a "shipping fee". Seeing the item cost $19 and the penalty was $22, there was a negative $3!

After it has finally been established that the item I ordered never arrived (as confirmed by Aus Post) and returned to sender, Banggood still refused to issue the refund. They insisted that the item be back in their possession before issuing the refund. I have to initiate contact again when that happens (i.e. I have to send them emails periodically to see it has been returned). One assumes that if the missing item never gets back to Banggood (which they can easily claim), I will never get my refund.

There has been numerous emails and still the issue is unaddressed. Buyer beware: purchase from them at your own peril.

Item was supposedly sent 20 June 2018. Handed over to GLS shipping company which in the UK is ParcelForce. Tracking information proved a waste of time. Over a dozen emails sent to their "customer services" result in a stock answer - "problems, please wait extra 7 days". Today, 23 July, latest email asks - "please be understanding and wait further 37 days". I have bought many items, big and small, from China and everyone has arrived within 2 weeks. All I can say, nicely, is stay away from this company. Ashley Qui, my contact, is actually a computer robot answering device. Never actually reads what you ask, a total waste of time. Stay away!

This company has no idea of how the UK postal system works. They will provide you with invalid tracking information for a company that doesn't operate in the UK.

Your goods will arrived late if they arrive at all. Mine have not turned up and are now year ten days late. In fact I bought goods from another company in China on the same day I bought from this company. The shipping from that company was stated to be upto 20 days and they arrived in 6 day.

When I bought from them they quoted me 7-10 and they have still not turned up.

I have looked at other comments about this company and a high number of lost parcels, late deliveries and general bad customer service received are from UK buyers.

This company really hasnt bothered to find out how the UK postal system works or how they can reliably get parcels to UK destinations on time.

There are other sources for the same goods that will get your parcels to you on time.

Buyer beware.

They even have a filter on the forum to try and prevent postings of complaints about them.

This is the second complaint iam posting

Hai, my name is jackson, i cancelled my order of mi band3 nd i didnt get my refund back.

After few days they sent an email from costomer care and told me that my refund will be sanctioned.

But its almost 7 days means a week is over.
I didnt get my money back of Rs2638.24.

Cheating and making money wont bring good fortune.

Hello

I bought a Eachine H99D and I received the item but I have to claim the quality because one of the gearwheel at one of the smigles falls the pitch ceases to break and the drone falls to the ground.

Please find a photo.

Please answer how it can be fixed. I have drone since yesterday and from the beginning the problem occurred.

Kind regards,

Pawel

Had kingkong et125 sent for our progect helping young children off the streets. Everything fine. One of the children whent to swap the battery for the one that came with the drone. Just to test the battery as it was storage charge I assume. He plugged it in and instantly the quad whent up in smoke. The issue was wires wron order on battery. Dangerous. This luckily did not harm the child but these children was in my care. And this could of possibly caused a house fire lateron. After examining the drone and battry we found that the red and black leads on the jst wer the wrong way round therefore causing the short. This is unacceptable from a company. We are in care of these children and luckily none was injured. After sending photoes and video I was offered 20 dollors and 500 points. Shocking. I have not yet done our local paper review ore youtube review. This needs resolving before others get hurt ore worse. Brand new expensive quad and we get offerd 20 dollors for a serious error what could of caused injury ore worse.

Order Number [protected]
Product. Bullcaptain Zip Around Leather Wallet for Men

I purchased this wallet in April this year. I didn't notice at the time but the lining of the zip pocket inside the wall is not attached to anything, so that if you put anything in the pocket they fall out. See photos.

I have tried to send this complaint via your web site but it only allows 2mp photos. I can't take a 2mp pictures.

I have sent this email via another email address that I have found.

With this fault this wallet is no use to me so can you please replace it ASAP.

My contact details are

John Buckton,
12 Park Street.
Chesterfield,
S434ES.
UK

Email address [protected]@btinternet.com
Phone No. [protected]

Regards

John Buckton

I Bought a 360 digree camera Eken v6 and they sent me a faulty camera it just get on hangs immediately after you do any thing (take photo or record video its hangs up )

so its a waste of money and now no one replies me from banggood to solove the problem!
what rubbish once they sell a product they dont just care sending a garbage piece.!

Please help getting my money back.

Order No: [protected]
Tracking Number : [protected]
Tracking website : www.gati.com

Ordered from Honkong CN warehouse. on 24th May 2018
Destination is Mumbai, India.

I had purchased a 3D printer as a birthday gift for my partner one month ago.
Shipping time showed: India Direct Mail 8 - 16 business days
It's been 1 month now. I haven't received the item.

I have talked to customer support they now say: Banggood are guaranteed to be delivered to buyers within 60 days, every time I have a chat they say wait for a few days.

Courier company says: Item probably not even shipped. They have not received any package from china.

I don't really enjoy to wait till 60 days!
I have purchased because it was written "india direct mail 8 - 16 business days"
I need an immediate solution or refund and a compensation to compensate the inconvenience I am facing.

I purchased a pair of boots on 4 January 2018 only to be told Banggood could not supply the boots as they were out of stock. I was told I would be refunded the R885.63, which, after numerous online chats and emails I have been told was credited to my account from which I paid, on the 14 March 2018. It is now over TWO months, and I have not yet received my credit money from Banggood. I am disgusted by the service, and quite honestly sick of being told they have credited my account, when they clearly have not. It is pure theft to take a person's money and not supply the goods, or if unable to supply, ENSURE the money is credited to the client. A disgusting company that I will NEVER recommend to anyone!

Ravindra s joshi on banggood order trcking no667576943 ref noa0003618041001q
I have paid rs 2085.84 for purchase of my 64 mulimeter online by online payment by sbi card at banggod txn//810000655013 sir take it seriously. Ihave purchased my64 online on banggood web site with insurance paid. To my surprise there was no proper packing and original box was open from bottom side. The literature was in unknown language, though ordered from india. No battery was provided inside the box., though on box it is written that battery is provided inside.
First I have to purchase 9v battery from local market. On putting on it is observed that reading is coming intermittently. As I have paid for insurance please give me replacement urgently as you are the branded renouned company.
Iput same complaint on lili but returned back.
On banggood sight in detals accessory battery shown as aaa 3x1.5v cells shown but practically 9v battery is required.
Pl resorve my problem urgently.

Pay Pal Receipt # [protected]...order # [protected] product No. 1129181. I ordered mens shoes and they have not arrived. I received a package without return address and it contained some little girls pink plastic open toe sandals. I gave them away as I wasn't sure who had sent them. They were something little girls might use to play in at the beach or pool. I have asked for my shoes and your company refuses to send them. I still want the shoes or a refund of $34.99 which I paid to you. You are refusing both requests and ask me to go to the post office for proof of something.

Dear sirs, in 27th of Febr I have bought a mentioned RC Car in your web shop. Till today I have received no information regarding my order, no confirmation email, nithing :/ I am very disapointed because of that. I have only a proof of payment. The payment was done but today I have not received a RC Car. Please, what to do now?
proof of payment enclosed.
Thanks in advance for your prompt reply. My email: r.[protected]@email.cz

I asked for 7 orders and paid by my credit card and I wait from more than 2 months but tell now no thing arrives and they replaces with one answer " please wait some more days" and if the orders arrive you can reject it and we will deduct the charges amounts. What I can do after more than 2 month. I need to deliver my complaint to the high level st the company so I need your support to deliver my complaint

They will debit money from your card, and failed to deliver. Then when you check your order, it disappear from their list and so is the rest of your correspondence from your email account.
When you return back to their website, the order number is no longer there. They erase all information about your order.
Date of order : March 20, 2018.
Date of Payment: March 20, 2018
Shipped: March 21, 2018.
Order No. [protected]
Tracking No. CNB5073221.