Banfield Pet Hospital — refuses to cancel plan
I have been unemployed for 11 months except for low paying temp jobs. I moved 5 hours away where there was a Petsmart. The very next morning one of my dogs broke his foot. We contacted Petsmart for the Banfield information and there was a space for them; however, no one occupied the space. I had to take him to a local vet and pay over $200. I contacted Banfield to cancel since they refuse to provide services in this area and I was told I had to pay for services used. What services I asked and received no detailed response. They told me they would not cancel my plan since I refused to pay for these services. I had to pay each time I visited, so what outstanding balance would I owe? I contacted the credit card to dispute the charge. The credit card company could not find anything on Banfield's website about cancellation policy that would allow them to continue charging my account. I consider it fraud.