Balfour / Commemorative Brands Customer Service


Commemorative Brands, Inc.

7211 Circle S. Road
United States - 78745

Customer Support Phone Numbers

+1 800 225 3687(Customer Service) 1 0

Balfour / Commemorative Brands Complaints & Reviews

Balfour / Commemorative Brands / unethical and unacceptable behavior

May 15, 2018

On 05/15/2018 I called the Towson number 301.321.4433 around 1258, to check on my son's graduation order. My son [name removed] and he is graduating from Patuxent High School. The lady who answered introduced herself as Kathy was very rude on the phone with me. Before I could finish...

Balfour / college graduation announcement

Apr 19, 2017

My graduating son ordered his college graduation announcements from Balfour. The website does not provide room for two majors to be on announcement. He manipulated his text using the ampersand between majors. We received announcents stating he was receiving a "bachelors of arts in English...

Balfour / class ring

Feb 06, 2017

What a JOKE!!! the representative was sent to a fairly small school. She was "multi-tasking" and got my daughters ring order wrong. So we talked to the company and they were in no way willing to budge to fix their mistake. They send these people to work with teenagers, most of whom have...

Balfour / ring keeps breaking - quality junk

Sep 04, 2015

In 2010 I purchased an expensive flip style ring for my sons graduation. The flip broke, sent it in and repaired it. It broke again, sent it back and they replaced it. It broke a third time and they had me pick a more standard ring. We did. Didn't have it too long before the top came off...

Balfour graduation rings / cap and gown

May 27, 2015

I ordered my daughter a premium class ring and she was supposed to have a free cap and gown for graduation with my order. She transferred schools in her Senior Year still in the same school district so they Chose not to send me invitation information or her cap and gown. Have called them...

Balfour / cap & gown

Apr 30, 2014

I paid $80 for my cap and gown and I just got it today. The gown is WAY TOO BIG. It swallows me whole. My arms don't even show. It's just a complete disappointment. Balfour measured me 4 times and STILL got it wrong. NEVER USE THEM!!! Now, I cannot return it and cannot get it...

Balfour / charges for shipping

Apr 21, 2011

I purchased a cap and gown on 1/15/2011 for my sons graduation for a total of $49.78 including a shipping charge of $12.00. I was hoping that the cap and gown would be shipped to my house since they wanted my home address. As time passed, I never received the cap and gown. After contacting...

Balfour Graduation Announcements & Accessories / no apologies ever given


Belfour rep. Mark Jacoby, did not print son's graduation invitations and did not notify anyone in person. Says he left a message on a contact phone number but no message was received. Now is too late to get others printed. Family members were notified late by phone and many have made... / balfour's website is useless!

I tried to order cap and gown on line and Balfour has a monopoly and is the only place I can get a cap and gown for my daughter's graduation. The website is completely useless. The graduation page "cannot be found". They also have no place on the website to write and complain.