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Balfour / Commemorative Brands

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Balfour / Commemorative Brands Customer Service Contacts

+1 800 225 3687 (Customer Service)
7211 Circle S. Road
Austin, Texas
United States - 78745

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Complaints & Reviews

Dec 04, 2020

Balfour / Commemorative Brands — Class ring

On 10/30/2020, I mailed my 1977 class ring to Balfour to be remade. Per their instructions, I enclosed a...

BalfourVanderbilt university men's signet with stone ring

On 12/6/19 we ordered this ring. We received the wrong ring on 2/21/20. Balfour acknowledged their mistake and provided a return. On 6/15/20 we received the wrong ring. Balfour acknowledged their mistake and provided a return. On 8/5/20 we received the wrong ring. Balfour acknowledged their mistake and provided a return. 3 TIMES. Each time I have included the original order which has a PICTURE of the RIGHT ring on IT! How do I get out of this crazy cycle and get the right ring??? You can not speak to anyone live. Customer service is only provided through email. They claim to have a 48 hour recall but you can't leave a message as there is an auto hang up. We spent $950 last December, my son has since graduated and we still do not have a ring that was supposed to take 6-8 weeks. This is NOT Covid related! This is 3 wrong rings related!

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    Balfouryearbook

    A page in the yearbook was not "sewn" in to the binding. I called to complain as I ordered through them directly. They said email them pictures, which I did, showing that the page had no sign of being sewn in, which I did. They then said I need to contact my children's school. They are taking absolutely no ownership of their lack of quality work of their product. Pics attached are funny because I had to crop out people for privacy.

    yearbook
    yearbook

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      Balfour / Commemorative Brands — unethical and unacceptable behavior

      On 05/15/2018 I called the Towson number 301.321.4433 around 1258, to check on my son's graduation...

      Balfour — college graduation announcement

      My graduating son ordered his college graduation announcements from Balfour. The website does not provide...

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      Balfour — class ring

      What a JOKE!!! the representative was sent to a fairly small school. She was "multi-tasking" and got my...

      Balfour — ring keeps breaking - quality junk

      In 2010 I purchased an expensive flip style ring for my sons graduation. The flip broke, sent it in and...

      Balfour graduation rings — cap and gown

      I ordered my daughter a premium class ring and she was supposed to have a free cap and gown for graduation...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Balfour — cap & gown

      I paid $80 for my cap and gown and I just got it today. The gown is WAY TOO BIG. It swallows me whole. My...

      Balfour — charges for shipping

      I purchased a cap and gown on 1/15/2011 for my sons graduation for a total of $49.78 including a shipping...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Balfour Graduation Announcements & Accessories — no apologies ever given

      Belfour rep. Mark Jacoby, did not print son's graduation invitations and did not notify anyone in...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Balfour.com — balfour's website is useless!

      I tried to order cap and gown on line and Balfour has a monopoly and is the only place I can get a cap and...

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