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Balfour / Commemorative Brands
reviews & complaints

Balfour / Commemorative Brands
reviews & complaints

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12 complaints
3 resolved 9 unresolved
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R
2:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 10/30/2020, I mailed my 1977 class ring to Balfour to be remade. Per their instructions, I enclosed a check in the amount of $14.95 for, "shipping./handling/insurance charge". I had previously talked with a representative in their service department who advised me that the "dies" were still available and that I should ship the ring along with my personal...

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D
10:24 am EDT

Balfour / Commemorative Brands - Vanderbilt university men's signet with stone ring

On 12/6/19 we ordered this ring. We received the wrong ring on 2/21/20. Balfour acknowledged their mistake and provided a return. On 6/15/20 we received the wrong ring. Balfour acknowledged their mistake and provided a return. On 8/5/20 we received the wrong ring. Balfour acknowledged their mistake and provided a return. 3 TIMES. Each time I have included the original order which has a PICTURE of the RIGHT ring on IT! How do I get out of this crazy cycle and get the right ring? You can not speak to anyone live. Customer service is only provided through email. They claim to have a 48 hour recall but you can't leave a message as there is an auto hang up. We spent $950 last December, my son has since graduated and we still do not have a ring that was supposed to take 6-8 weeks. This is NOT Covid related! This is 3 wrong rings related!

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12:40 pm EDT

Balfour / Commemorative Brands - yearbook

A page in the yearbook was not "sewn" in to the binding. I called to complain as I ordered through them directly. They said email them pictures, which I did, showing that the page had no sign of being sewn in, which I did. They then said I need to contact my children's school. They are taking absolutely no ownership of their lack of quality work of their product. Pics attached are funny because I had to crop out people for privacy.

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12:51 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 05/15/2018 I called the Towson number 301.321.4433 around 1258, to check on my son's graduation order. My son [name removed] and he is graduating from Patuxent High School. The lady who answered introduced herself as Kathy was very rude on the phone with me. Before I could finish telling her my concern, she kept cutting me off statting "well you were...

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7:20 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

My graduating son ordered his college graduation announcements from Balfour. The website does not provide room for two majors to be on announcement. He manipulated his text using the ampersand between majors. We received announcents stating he was receiving a "bachelors of arts in English in Computer Science " rather than and in Computer Science. The...

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M
1:57 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

What a JOKE!!! the representative was sent to a fairly small school. She was "multi-tasking" and got my daughters ring order wrong. So we talked to the company and they were in no way willing to budge to fix their mistake. They send these people to work with teenagers, most of whom have never had to be specific on ordering something, and blame the child. My...

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10:28 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

In 2010 I purchased an expensive flip style ring for my sons graduation. The flip broke, sent it in and repaired it. It broke again, sent it back and they replaced it. It broke a third time and they had me pick a more standard ring. We did. Didn't have it too long before the top came off. Sent it in, sent another ring. The stone fell out. Another ring, got...

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10:02 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I ordered my daughter a premium class ring and she was supposed to have a free cap and gown for graduation with my order. She transferred schools in her Senior Year still in the same school district so they Chose not to send me invitation information or her cap and gown. Have called them multiple times and they continued to refuse to send her cap and gown...

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5:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I paid $80 for my cap and gown and I just got it today. The gown is WAY TOO BIG. It swallows me whole. My arms don't even show. It's just a complete disappointment. Balfour measured me 4 times and STILL got it wrong. NEVER USE THEM!!! Now, I cannot return it and cannot get it altered since it won't match my fellow graduates. Jostens does a MUCH BETTER job.

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9:54 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a cap and gown on 1/15/2011 for my sons graduation for a total of $49.78 including a shipping charge of $12.00. I was hoping that the cap and gown would be shipped to my house since they wanted my home address. As time passed, I never received the cap and gown. After contacting them by email, I was told they would send the cap and gown to the...

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10:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Belfour rep. Mark Jacoby, did not print son's graduation invitations and did not notify anyone in person. Says he left a message on a contact phone number but no message was received. Now is too late to get others printed. Family members were notified late by phone and many have made plans for other out of town graduations, so money to rent hotel and party...

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V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I tried to order cap and gown on line and Balfour has a monopoly and is the only place I can get a cap and gown for my daughter's graduation. The website is completely useless. The graduation page "cannot be found". They also have no place on the website to write and complain.

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Balfour / Commemorative Brands contacts

Phone number

+1 800 225 3687

Website

www.balfour.com
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