Balfourcollege graduation announcement

Y
This review was posted by
a verified customer
Verified customer

My graduating son ordered his college graduation announcements from Balfour. The website does not provide room for two majors to be on announcement. He manipulated his text using the ampersand between majors. We received announcents stating he was receiving a "bachelors of arts in English in Computer Science " rather than and in Computer Science. The announcement text was not centered on paper, the foil seal was raised and created rippling of paper, the announcements were printed on subpar paper, two of the announcements had the seal, but no text whatsoever, no tissue paper was included. I called Balfour to remedy the problem. They offered to give me a discount of $20 to reorder and proclaimed my son was responsible for reviewing and proof reading his order. His order clearly stated a bachelor of arts in English AND Computer Science. I would have received the announcements 3 days before graduation had I reordered. The Balfour employee stated I could send said announcements two weeks AFTER graduation. I told her I was appalled at the price they charged for subpar announcements and I was embarrassed to send them out. Nothing could be done to remedy the problem so I chose NOT to reorder or EVER do business with Balfour. I chose a company called Signature who offered to rush the order so that I would receive them in timely manner and apologized for the problem I encountered with Balfour. Signature announcents are higher quality, waived the rush shipping to accomodate my order, and I received many more items than I was receiving from Balfour. Graduation is an important time in your child's life. Don't set yourself up for disappointment by using Balfour. You have choices! Balfour has not sent his cap/gown so we could get photographs to go in announcents and graduation is 3 weeks out. Steer clear of poor quality, subpar announcents and customer service of the Balfour company.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.