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CB Unauthorized Charges Bailey's Gym Complaints #2-21
Bailey's Gym

Bailey's Gym review: They hold you hostage with their policies. ( 1 comment)

E
Author of the review
1:31 pm UTC

RIDICULOUS! Don't sign anything with this gym! They will hold you hostage. The staff is unable, unwilling, or uneducated to help in the situation. I called to cancel my month-to-month on the 1st of the month and was told I would still have to pay for the month because, even though I fulfilled my 1-year contract several months earlier, they need a 30-day notice. I wasn't happy with that but agreed. So I assumed I was now canceled. I called back to make sure since I hadn't received a notice and they said, "Oh, you can't cancel with us, you have to send an email to corporate." O_o Why didn't you tell me that 3 days ago? I sent the email and now they are going to draft me for another month because the cancellation call doesn't count, only the email that was 3 days later due to the weekend counts! Ridiculous! So now I have to cancel my debit card to prevent them from drafting. I explained the incredible inconvenience of this and they have no care or consideration for anything other than their bottom line.

I'm leaving because there is always broken equipment. They only have 5 stretching mats, but those mats are so old they are ripped and they shed on you and stain your clothes. The cable machines are old and not lubricated so it's hard to work with them. Some of the cables are frayed. The janitor will vacuum around you while you work out. And while they are continuously vacuuming, they never mop or clean the mirrors. Strange.

Desired outcome: I'd like them to cancel my membership without an additional draft as I've asked them to do. I fulfilled my contractual obligation and called to cancel. The person that answered should have told me that I had to send an email.

Keywords:
broken equipment cable machines cancel clean contract email gym help inconvenience janitor mirrors month-to-month notice staff stretching mats vacuum
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V
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Vicky W
Jacksonville, US
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Sep 14, 2022 11:56 am UTC

The exact same thing happened to my family. We had a one year contract but they automatically enrolled us in month to month after I called several times about my cancellation. We were never advised to contact corporate at all.

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  1. Bailey's Gym Contacts

  2. Bailey's Gym phone numbers
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    Atlantic Beach
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    Jacksonville, FL, Northside
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    Jacksonville, FL, Westside
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  3. Bailey's Gym emails
  4. Bailey's Gym address
    PO Box 8762, Jacksonville, Florida, 32239, United States
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  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 05, 2026
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Bailey's Gym Category
Bailey's Gym is ranked 96 among 115 companies in the Unauthorized Charges category
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