Back Market
reviews and complaints

If you're looking to buy a new phone for business or personal use, I'd say you should steer clear of BackMarket.com. I've had a pretty frustrating experience with them that I wouldn't wish on anyone. At first, I was thrilled when I received my "Very good" condition iPhone 7 in the mail. The only issue was that it wasn't quite as good as I thought it would be. The seller had advertised it inaccurately, so I wasn't quite getting what I had paid for. However, they eventually gave me a partial refund and I was willing to overlook it.

But then, after only 8 months, my phone's battery started dying by 1 p.m. without any use. When I tried to get support from the seller and BackMarket.com, I ran into a host of problems. First, they claimed my warranty had expired even though I had a 12-month warranty. They seemed to be looking for any excuse not to honor it. Eventually, they did offer to replace my phone - but only after I went through all kinds of complicated steps.

They told me I would have to send my phone back to the seller and wait up to 2 weeks for a new one - without any temporary phone to use in the meantime. For someone like me who relies on my phone to stay connected to clients, that was a non-starter. I even offered to pay for a temporary phone myself and have them refund me later, but they refused. When I suggested just replacing the battery at an Apple store and having the seller reimburse me for the cost, they said that was impossible too - even though it seems like a pretty straightforward solution.

Meanwhile, I was facing the prospect of erasing all my data before sending my phone back to the seller, without any way to transfer it to a new phone. That was a pretty serious problem, and one I couldn't believe they hadn't thought of before. When I asked to speak to a higher authority to try to resolve all these issues, they gave me bogus directions online that led nowhere. And when I pointed out that there was no "SOS" button they had told me to click, they basically made fun of me for not being able to find it.

All in all, it's been a complete nightmare dealing with BackMarket.com. I wouldn't recommend them to anyone who wants a reliable, long-lasting phone with a warranty that will actually be honored. It seems like they're more interested in making things difficult for buyers like me than actually providing decent customer service. Buyer beware!

Yo, let me tell you about my experience with Back Market. This site seemed legit at first - lots of high ratings and a sweet 1 year warranty with refurbed phones. I figured it was worth a shot when I decided to order a Galaxy S21 Ultra.

I picked the 512 GB size and Phantom Silver color - yeah, I paid extra for that premium color but it was worth it. When the phone arrived, I backed up my old phone and transferred everything over. But when I checked the storage, I realized they sent me the 128 GB instead. Talk about a waste of time.

So I opened a case with Back Market, and they gave me a return label. I politely asked for some kind of compensation, like expedited shipping or a better condition phone, but they completely ignored me. Typical.

I returned the phone, and when the seller received it, Back Market said they had 48 hours to send me a replacement. But when I got the tracking number, it showed the phone was delivered to NJ - not to me. When I messaged them about it, they basically started over and said the seller now had 48 hours to respond.

Finally, they told me the seller didn't even have the phone in stock and offered me a black replacement instead. I paid extra for the color, and they were only offering me $40 off? No way. I asked for a refund and told them to shove it.

Eventually, they agreed to the refund but it took me two weeks and countless hours trying to get through to them. And honestly, I don't think they really cared. The seller was a problem too - I don't think they give a [censored] about their customers.

I ended up buying a non-refurbed phone from Swappa for more money and had zero issues. If you're considering Back Market, just be warned - it might not be worth the hassle. eBay has better policies and phone insurance, so I'd recommend them instead.

My experience with Back Market has been one of pure frustration. I was excited to purchase a refurbished iPhone 11 128gb, but it turned out to be a complete nightmare. Not only did I have to pay more than the advertised price, but the item was never delivered on the promised date. I had to cancel appointments and wait at home, only to receive no communication or updates regarding the delivery. To make matters worse, Back Market redirected me to a third-party seller, BEST4TECH, who provided horrible customer service.

When I finally decided to cancel the purchase, I was informed that the item had already been dispatched. The company gave me no approximate time slot for the delivery, forcing me to be at home from 8am to 6pm for multiple days. This is appalling customer service, and it's not just Back Market that's to blame - DHL was just as bad.

If the item ever arrives, I will have to pay an extra ?10 for a return label that I have to print off myself. Additionally, if I decide to refuse delivery or the phone is faulty, I will have to pay for the entire cost of returning it. I have to take a photo of the package from all angles, including the driver if I'm there to refuse delivery.

The final straw was when Back Market insisted that I send them a copy of my photo ID, such as a passport or driving license, in order to claim a partial refund. This was a huge red flag to me, as I don't want to be susceptible to identity theft or fraud. I have been hounded daily for this ID, but I am refusing to comply.

Because of all this drama, I decided to order a refurbished iPhone directly from the Apple website instead. The service was excellent, with a one-hour delivery time slot that was accurate and a pristine phone that was cheaper than what Back Market offered. Unlike Back Market and BEST4TECH, Apple used genuine Apple parts and the phone was like new.

Overall, I don't recommend Back Market. It's not worth the hassle and stress. If you want a refurbished phone, go straight to Apple or another reputable company and avoid dealing with Back Market and their horrible third-party sellers.

Listen up, folks, because I have a story to tell about Back Market (backmarket.com). Now, let me tell you, this was the worst retail experience of my life. I mean, seriously, it was terrible! This French company thinks they can just come to the US and ignore our laws about privacy and imports. But they do have a fancy rented storefront in a Brooklyn condo and an LLC registered in Delaware, so if you want to complain, go ahead and send them an angry message. And let's not forget that New York City has a consumer protection division specifically for businesses that try to exploit the pandemic, and I think Back Market falls into that category.

But I'm no newbie to buying Apple products or dealing with rude people, let me tell you. As an experienced Apple user and frequent traveler, I know what good customer service looks like. And let me tell you, Back Market is not a small business - they're some international corporation run by a bunch of investors. They recently raised a whopping $120 million for expansion and even hired a former Amazon employee to be their COO. But the owner, Thibaud Hug de Larauze, seems more interested in whining about COVID quarantine than showing any compassion for his customers.

So, when I reached out to their customer service about a discount they had offered (which I didn't even ask for), the response I got back was downright nasty. I mean, this person could have just explained things politely, but instead they went straight for condescension and gaslighting. And you know what that tells me? They don't care about keeping their customers happy. And that's just not cool.

Now, I get it - times are tough for small businesses right now. So, I was trying to be patient with Back Market. But when they sent me an iPhone 8 Plus that had a non-UL approved, non-fitting charger and cable, and a battery life that was only at 83%, I was beyond disappointed. And on top of that, the phone overheated when I tried to charge it! I mean, come on, Back Market, this is not the mint condition phone you promised me!

And let me tell you, I'm a teacher who travels for research, so a phone that can't hold a full charge is worthless to me. I don't want to be forced into needless contact with other people just because Back Market can't seem to send me a working product. And don't even get me started on their commitment to being a "green" business - how is it green to use all that packaging and mailing just to send me a broken phone?

Now, my credit union is helping me with a chargeback, but honestly, I should have just gone to Apple in the first place. At least when I deal with them, I know I'm getting a quality product and customer service that actually cares. So, if you're looking for a reliable refurbished Apple product, skip Back Market and go straight to the source. They may be a third-party reseller, but that's no excuse for their poor quality control and lack of oversight.

5/10/23 i purchase a Samsung galaxy s 20 Fe unlocked Verizon on the back market with seller tech gallery. i received the imei to find out it was locked to a Verizon account and after multiple calls and emails they refused to assist me in fact they protect the seller and refuse to assist me as i was told when it was discovered and informed them that the phone was reported stolen with Verizon and refuse to return my money 247.15 they have pretty much said they don't care that i contacted police in new york and garden city michigan for stolen property

One star is too much. I ordered a MacBook Pro that was almost $900. It took much longer than they told me to arrive. They gave me a bunch of baloney about it being a weekend, etc. I finally got the computer and before it was *** It was typing in letters all over the page. I told BlackMarket. Not a word. Then the space bar fell off completely. I contact BackMarket and they finally responded. They asked me for a video showing the damaged. Within 5 seconds of reading their response I sent them a video. Nothing. I get a message a few days later (now I am coming up on my 30 days to be able to return for full refund ) and they said we didn't get anything. huh? So I send them another video, same response days later. We haven't heard from you...I send them another email saying I want my money back I am within the 30 days. Nothing until after my 30 days are up. They said you can't return it now, ship it back and we will try and fix it. I was furious, so I sent them my emails, the videos, etc. AGAIN proving I sent them emails and videos...Nothing... I need say no more other than one word. DISHONEST.

I came here too, before buying, to read the reviews. Made my desision, and bought from them. An ipad pro 9.7 inch in mint condition for $300 from the *** sellers. I will say, i odered on either thursday or friday and it arrived the following monday, so shipping is extremely fast, however an ipad 5th gen is what was in the box, and on the return shipping label. I double checked in my confirmation email and low and behold, I had ordered an Ipad pro 9.7 inch, not an ipad 5th gen. Recieving the ipad 5th gen basically made the purchase pointless because I need the ipad to be able to connect with my apple pencil, and 5th gen ipads aren't compatible. The last thing I want to mention is that when chosing the condition before buying, mint condition says no visible scratches and while the ipad that arrived did have a perfect screen, there was a scratch on the back. I personally wouldnt care as long as the screen works, but others might, so there ya are. I sent a message to the customer care, hopefully they fix this promptly without hassle. Ill leave a second review upon the dealings of fixing this careless mistake, like i said, hopefully they can redeem themselves.

I love the phone I purchased (Galaxy S10), and have been exploring all of the features. Its easy to navigate and set my preferred settings, and ex p lains what the settings do. Battery life is impressive, and I like the many camera features, and so far I'm impressed with the quality of photos. I take a LOT of photos, and videos, and had maxed out my storage on my previous phone! Now... I can have much more! I am not an expert with phones, but the S10 is so user-friendly and I don't feel intimidated at all. The phone is aesthetically beautiful, which is important to me..and my friends believe it's a brand new phone. They are jealous ?A very important aspect about purchasing this phone from BackMarket: the *** experience. I received regular emails from their employees to touch base and they were not overwhelming. I've worked in customer service positions for many years, and held a supervisory role for over 10 years. When I experience this type of service, I know they are genuinely committed to the Customer, and in developing their employees. I can tell their employees are valued and appreciated. And that makes me very happy, because excellent customer service is rare, and this company clearly possesses that philosophy.

Great order, they exceeded what was advertised. Phone was in great condition and I purchased the "Fair" condition which was the lowest condition they sell. The phone was without any scratches, dings or dents. The phone was in full working condition and I only found micro scratches on the back bottom right which was only noticeable at an angle 3-5inches from it.The price was well below it's competitors like B *** etc $245 for a basically "like new" certified refurbished *** Galaxy S10 Plus($291 after fees and taxes using Affirm payment plan)There was a free 1 year warranty with purchase and I received the phone in just 2 days from ordering. And I didn't even make my first payment until the day after I received it in mail.So there was no risk other than the $20 shipping to send back if I was unsatisfied.Got a 2019 high end flagship with great specs, screen resolution, cameras, 8GB RAM/128GB Storage, 4K at 60fps on both rear and front cameras, 60Hz 1440x3040(522ppi) AMOLED screen, ***, wireless charging and Reverse Wireless charging all for under $300 and I can pay it off at my pace and it keeps up with my friends latest and greatest *** Galaxy S21 Ultra Review by -

This website has major flaws which lead to false impressions and consequently to false orders. One could discuss if this is being done on purpose. 1. When buying used or refurbished products one should actually be able to see the exact unit they are buying. In my case the model delivered was a large desktop version instead of the displayed tiny version of the Lenovo M900. Means 9 x heavier and 5 x larger. Information provided was misleading. 2. Also unsatisfying is the fact that equipment details are not consequently listed. Does it come with a mouse and a keyboard? Does it have a wifi adapter? etc. The "helpful" chat will tell you some do and some dont. Thats not really professional and very unsatisfying for a buyer not knowing what you are getting. 3. The sub supplier CNB computers is listed as a US refurbisher. In reality it is a Canadian company and the computer also came from Canada involving hold up in customs. If I would have known I would have purchased from a different supplier. Again false and misleading information. All in all, this was my first purchase and already too much went wrong. While purchasing and paying works extremely good and fast, lets see how the mainly automated system deals with correcting this. I know the answer already.

I have used Back Market for four purchases now, three iPhones and a MacBook computer. Two were smashing successes! The products were exactly as described and worked great. Two were not great experiences. One phone was great except it had a battery that needed replacing and did not meet its quality description. The other phone was clearly of poorer quality than described and was missing its sim card tray. I think these issues are mostly due to specific reseller's quality control rather than Back Market, which I think only facilitates the sales as a marketplace. I will continue to use them for now. The website experience overall is great with a friendly vibe and good customer service. Their process, notifications, and portals are all very good in general. They offer exceptional guarantee policies (help for product issues, 30 day no issue returns, etc.). Plus it is one of the few places you can buy a refurbished item with a product and accident protection warranty. As long as they can help ensure their resellers only send products as described it should be a great experience overall. I also had a few small issues with design and communication (got partial refund from seller with no explanation and had to reach out to clarify and receive the rest of the refund).

BackMarket, Inc. itself, is about as corrupt as any business I have every dealt with. During this experience I read their Terms of Service Agreement. In comparison, I guess I should have a lawyer accompany me to get a burger at ***. Because if I got food poisoning, it wouldn't be their fault. It would be their suppliers fault, and they can't be held responsible in any way. And how can you change or modify anything on your site without being held responsible for the content? Now, ***, their supplier. They are straight up selling falsely advertised products. I seriously doubt, they have ever sold a single product that plainly states in the title and description "Dual Sim". They sent me a device worth less than half of the one I thought I was purchasing. Now, my personal opinion. I never will buy a single thing from BackMarket again, and more than likely discourage anyone I know that might be considering it. Three weeks of my TIME has been wasted. TIME... the most precious, valuable thing in existence! Regardless if believe that or not. Even stars are restricted to a finite amount of time they can exist. Humans have the equivalence of less than a quantum particle in all actuality. So yes, thank you so much Back Market Inc. for stealing and wasting my precious time.

I ordered from Backmarket based on a family recommendation. The prices were great, the process was seamless and the phone we got was perfect UNTIL we tried to switch carriers. We supposedly bought an unlocked phone but when we tried to switch carriers we learned that the phone would NOT work on the new network. Multiple techs tried various things to make it work including multiple SIM cards. The phone worked fine on our original network but would not work on the new one. We reached out to the seller and they told us to send the phone back. We sent photos of the phone before sending and the phone was fine...no longer "mint" condition as we had been using the phone for 3 months at that point but not anything worse than normal wear and tear. When they received the phone they said the back was cracked and the front was badly scratched. It was not cracked when we shipped it in bubble wrap and a padded envelope. Regardless, my complaint is the misrepresentation that they had sold us an unlocked phone. When multiple techs tell you it won't work on their network (a major carrier) but we could port the number back and it works just fine on the old network (also a major carrier) clearly we define "unlocked" differently. Now I am stuck with a useless phone because they won't refund us because the phone was damaged in shipping but they sold us a locked phone claiming it was unlocked. I cannot recommend this company if you ever plan to switch carriers.

My wife and I both purchased an excellent iPhone 12s from this website. My wifes phone came with 84% battery life, I contacted customer service and the whole process was absolutely terrible. They wanted me to send my wifes phone back before they would replace it and go 6+ days without a phone. My phone was at 100% battery life. You get what you pay for and it is a mix bag. I would not recommend BackMarket and I will NEVER purchase another phone from them again. I spent so much time going back and forth with ***, they were terrible. They made the mistake and sent me a terrible phone and then wanted to inconvenience me. This type of service should show you how poor quality BackMarket is since they do business with shady vendors like ***. BackMarket sends you all these automated emails like they care and provide great customer service and it is all a front. They do not step in and make things right. We also traded our phones in. I sent my flawless iPhone XR in and they came back and said they wanted to counteroffer, again with very limited information, it just said they device was very good and not flawless with NO reason. So I sent an email and pushed back and then they responded apologizing they made a mistake and reanalyzed my phone and changed it back to $149. Once again, if I did not push back, I would have been shorted 40 bucks. I was also told I would be refunded a certain amount for the poor battery and that never happened either! Buyer beware.

Well I tried to buy a used refurbish cell phone on their website and it looked good. Went through the transaction and it went through then 2 minutes later the website said my transaction failed. I did this with 3 different credit cards and they all failed. I called my bank. they said you have no issues on your credit card. I called their customer service the first time and the guy says its their end and I needed to upload my drivers license. I did that on my account. yet I tried again, it failed. I called the customer service again frustrated. He didn't want my money I told him. I ask where he was located, he said COLUMBIA. I said Columbia what? there are many cities named Columbia, he said the country *** so its not even in ***. He couldn't even find me after reading my email to look me up and that he couldn't even understand me over the phone nor my transaction number. Well what could I do, that is their customer service at ***. What can a consumer do. I have to look for my phone elsewhere. Mind you, I don't have bad credit and my limit is fine. My bank checked on my card, they said it most likely is the merchant. I bought other things that day with my same card on ***. I not saying don't do business with these people but you may get failed transactions and they wont and can't resolve it leaving you to look elsewhere for a refurbish phone. Not a good way to keep business coming. But this company doesn't even even seem to be an American business.

If there was an option for 0 stars I would do it. This company is a fraud! I ordered a phone that was supposedly a Verizon compatible phone, paid over $900 for it. Got the phone, and it was NOT compatible with Verizon. I immediately within 1 hour of receiving let the company know. The seller 1st said that it was and that I just needed to ask the company for the information, which is not how it works, I tried. I asked for a refund and the seller went silent. I lodged a complaint and there began the most idiotic back and forth I've ever experienced. They said they were trying to get in touch with the seller and that as soon as they did they would get back to me. I would literally have to email them every week to inquire about what was going on with my refund and I would get this same response from zendesk, they were working on it and it had been put as a priority. This went on for months. Finally, I let them know that I was fed up and would be reporting them to Complaintsboard.com and lo and behold they somehow finally got to my case...I was so done, I needed the phone so I found a different carrier which wasnt the one I wanted but didn't have an option. If you look up the phrase "run-around" their name would be there! It was ridiculous. I will never again purchase anything from them. Such a fraudulent company. I wished I had come on here before buying. Ironically the reason I did buy was because of some (I'm sure fake) commenter said they had a good rating with the Complaintsboard.com. LIES! BUYER BEWARE~

So wow yesterday was my 4th order with back market a MacBook Pro Retina 13.3-inch (Late 2016) - Core i5 - 16GB - SSD 256 GB so this came just as stated. I bought for my son. We bought it at a fair rating and it is great. The first order was another MacBook Pro 13.3-inch (June ) - Core i5 - 16GB - HDD 1 TB and it was fine. I bought these for my son. We recently sent it back and they sent us a label as said in there warranty -----it is route to them now and I will come back and update regarding this. ***iPhone SE 32GB - Space Gray Unlocked was my second item...and it was delivered by *** to the wrong address...I tried to do my research and I immediately let them know that it was a problem, yes it was very complicated with numerous text and persistence that I finally got a gentleman to assist me through the process. It was very tedious but I will say that in the end Mr. G and the gentleman that kept me up to date on what was going on, I did get my refund. After this yes I was very skeptical about ordering from them, but my son LOVE APPLE PRODUCTS...so he found the computer that we just received on the site and we wanted to give them another chance as i don't think our issues come from Back Market but it's the sellers on their site. So I just ordered last night Galaxy Note9 128GB - Lavender Purple Unlocked it is in the process of being sent to me. I pray that this is a good seller, but I think this is a great company with reasonable products and so far for me they have stood by their warranty. Will have confirmation after the item is received and will have update on my NOTE 9 once I received

Not impressed. Purchased an iPhone SE 2020 this April (2022). I researched BackMarket, read reviews, even watched a *** review of the company. Seemed like a reputable place. Paid for "excellent condition". Took over a week to arrive. All seemed ok until, within 3 weeks of owning the phone, the screen went black, completely without warning.It hadn't fallen, no water damage, no jostling. I take really good care of electronic devices - last phone I bought was a *** S4 (!) Dec of 2014...after 7 & 1/2 yrs of daily use it's still pristine, just couldn't keep up with the new apps. Have been just as careful with this phone. While it's working, it's great. I love Apple products. It synchs with my iPad, has 128 GB (My trusty *** Galaxy had 16), & would be perfect for my needs IF it were truly in excellent refurbished condition. I've been rescued twice, once by *** and once by a local ***ersity area shop with stellar people and service. Both said 84% left on a battery is hardly "excellent"; Apple itself recommends you replace at 85%. Neither place charged me a dime. BackMarket sent me tons of cutesy emails indicating their "concern". It's impossible to get a hold of them other than by email. You can *** their phone but if your phone isn't working, that's not a viable option. Takeaway from that: Buy new or Buy Local. Otherwise, there's no real accountability. My phone is now being diagnosed by the awesome local shop practically on the campus of the *** of AZ...they wouldn't be the only place around with 10's of thousands of students in the area if they weren't really good. Easier to have them diagnose and repair - it needs a new battery - than to deal with BackMarket's barrage of cutesy emails, mailing labels & 3rd party vendors. I won't be buying from BlackMarket again. If I buy refurb'ed again, I'll go thru *** where you can get a really good idea of the seller and you're 100% protected by *** Don't buy from BlackMarket.

I just bought a refurbished iPhone advertised as "mint condition" from them and paid extra for FedEx 2-day shipping as I urgently need it. My order and payment went through and one day later I just got confirmation the seller shipped it using normal *** mail. According to *** tracking, they haven't even picked it up yet! I tried to contact Back Market via their website but there is actually no option to speak/call/chat/email them... What the heck!? They literally offer NO CUSTOMER SERVICE! So, I paid extra for fast delivery and the seller sent it using normal *** shipping and there is no one to speak to? First time order will also be the last! Now I just hope the phone will be in a good state (I asked for a mint one, so if it goes like the shipping, it won't be...) I went for it because of the good reviews on *** but finding out there is no way to contact them is defo a no-go for future purchases! Buyers, be aware of this! Update 1: phone was shipped with standard *** shipping and not the 2-days expedited shipping I paid for and delivery date is now after the weekend (I ordered on a Tuesday) which is highly inconvenient as I needed the phone for this weekend. I contacted the seller and asked for at least a refund of the shipping price. NOT happy! Update 2: Seller contacted me and is happy to refund the shipping cost, so I raised the score to 2 stars. *** did a good job for once and I received the phone today. The phone was poorly packaged (thrown in a cardboard box on a little plastic holder but no real protection or way to ensure the phone would stay steady during shipping) and I'm just glad it wasn't damaged in transit (bear in mind we're talking about a $700 phone if brand new, $500 refurbished). Phone works fine but I paid for a "mint" refurbished one and clearly, the phone is far from mint. The screen itself is spotless but there are many scratches all over the phone's body and the camera's lens is damaged on the side. I'm just glad I got it on time and it actually works but I won't re-order from Backmarket.com. Lack of real customer service (no phone line or way to contact anyone) and sellers who clearly couldn't be bothered, the experience is far from being the best or satisfactory, especially when you buy something that pricey. Update 3: I am lowering my rating from 2 stars to 1 as I just had another bad surprise with that phone. I tried to take a few pictures and realized there were dots all over the pictures. I cleaned the camera lens with a lens cleaner spray and a shammy and tried to take pictures again only to have the same results. There are dark dots all over the place because the lens is scratched and damaged. How can someone sell a phone like this as mint. Clearly, no quality control checks were made before the phone was sent! I am not happy at all! Update 4: Seller came back to me offering a $30 partial refund on a phone they sold for $500 advertised as mint when it was truly worth $300 max! Total and complete crook! If you buy from BackMarket.com and your seller name is ***, I would advise you to run away and buy from another seller, this seller is a complete and utter conman! I will seek legal actions if they do not come with a better partial refund offer and will defo make a complain with the Complaintsboard.com! Do yourself a favour and stay away from backmarket.com.

Wow, I recently bought a refurbished phone from Back Market on 2/19/22 and boy oh boy, it was a breeze to deal with them! They even have an offer wherein you can trade in your old phone for a refund, which was super convenient for me because I'm always looking to save some cash.

When I got the phone, it looked as good as new! It's amazing how they refurbish these phones to a point wherein they're almost brand new. Then I sent in my old phone, and after Back Market confirmed that it was still in great condition, they sent me an email with a form to fill out for the return. But here's where things got a little scary for me - they asked for my bank account number AND the last digits of my social security number - what the heck!

I mean, I get that they need my bank account number to issue me a refund, but do they really need the last digits of my social security number too? I don't think so. And what's worse, there was no information in their Terms and Conditions that said they would require this information. I mean, come on! I responded to their emails multiple times saying I wasn't comfortable with giving them that info and asked if they could use an alternate electronic payment method like Paypal, Venmo, or Apple Pay, or simply just refund my credit card or send me a check. But I didn't get any response from them for several emails.

And get this, when I finally called customer service, the representative in India hung up on me! Talk about rude! I don't feel comfortable dealing with a company that treats their customers like that.

Another thing that made me uneasy is the amount of information they would have had access to if I had given them that information - my name, address, email address, phone number, bank account number, and the last four digits of my social security number. It's scary to think about a big database of that kind of info being out there, right?

I've already disputed the refund amount with my bank, but I feel it's important to warn other potential customers about this issue. If you're planning to trade in your phone, be cautious when dealing with Back Market. I would highly recommend you go somewhere else to avoid any unpleasant surprises.

So, I decided to go for a 2019 MacBook Pro from Back Market after reading some solid reviews. And let me tell you, I was stoked! The thing looked super fresh when it arrived - I had been waiting on a laptop this awesome since I got my very first MacBook (which, admittedly, was more years ago than I care to say).

But, unfortunately, the set-up process was a total bummer. Long story short, the dang laptop wouldn't connect to Wi-Fi. I called up an Apple tech and sat on hold forever, only to have him tell me at the end of the hour-long convo that I should take it in somewhere.

So, I went to Melrose Mac the next day, and the specialist there was like, "Yo, this thing is whack. Take it back to Back Market, they're known for being legit." I had to put the MacBook back to its factory settings so I could send it back to Back Market, and that took me TWO HOURS, dude.

Fast forward a bit - I shipped it back to the seller, Sprout, in Texas. But then a few days later I got an alert saying that the MacBook had been refused and was on its way back to me. I tried talking to Back Market customer service, but it was basically like talking to a sugar-coated brick wall - lots of sugar water, no actual help.

I refused delivery when it showed up again...but then things got real confusing. The seller was all, "We didn't refuse it, the heck are you talking about? It must be UPS's fault." I wasn't buying it. A few days later, I got an email saying that the MacBook couldn't be fixed or replaced, and I did get my refund finally, but it'd been a whole mess of headaches and stress and I don't think I'd shop with Back Market again. They turned what should've been an exciting purchase into a huge stress fest.

Hey guys, I just wanted to share my experience with Back Market. I initially went to the site to try and find a cheaper option for buying an iMac, but boy did I end up with more headaches than savings!

First of all, when I received the iMac it came with a wireless mouse and wired keyboard that weren't even compatible with the Mac (major bummer). Then, when I tried to turn it on it took over TEN minutes just to start up. And that wasn't even the worst part! After finally getting it started up, the Wi-Fi wouldn't stay on for more than a few minutes at a time before disconnecting randomly. I tried all sorts of things to fix it, but nothing worked.

At this point, I decided to return the iMac and that's when I hit my next roadblock thanks to Back Market's "Free Return". While the item was shipped to me using FedEx, they provided me with a USPS label for returns that was only good for items weighing LESS than 14 ounces. The iMac, however, weighs a whopping 5KG! I ended up having to pay $102 at the post office just to send it back.

As if all of that wasn't enough, when Back Market received the iMac back from me they claimed that there was a dent and a shattered corner that wasn't there when I shipped it out. They wouldn't even contact the carrier for a claim and instead chose to send it back to me! The nerve!

All in all, I lost $500 on this iMac and got NOTHING in return except headaches and frustration. I would strongly advise you to save yourself the time, money, and headache by skipping Back Market and buying your electronics directly from trusted retailers like Best Buy or Apple themselves. And be sure to steer clear of SPRY, the seller I had the misfortune of dealing with.

Anyway, that's my two cents on Back Market. Stay safe out there, y'all.

Hey there folks! Listen up because I've got some important news about Back Market (backmarket.com) and their refurbished products. Now, don't get me wrong, they've got a lot of good reviews and most of the time things go smoothly. But brace yourselves because if there are issues, the resolution process might take weeks or even end up costing you more. And trust me, they don't seem to take accountability as seriously as they should.

Let me tell you about my recent experience with Back Market. I ordered an Apple Watch, pretty cool, right? But guess what? It came LOCKED! Ugh, frustration level 1000. Selling Apple used products 101 tells us that we need to check if the previous owner has unlinked the device from their Apple ID, or else it will be useless to the new owner. And obviously, that wasn't done in my case. I mean, come on now, if they didn't do this basic check, how can we trust that they did any other inspection before sending the item? Not cool, Back Market, not cool.

So what were my options? Well, their solutions were a bit dubious. Option one: Print a label and ship the item back - USPS priority mail which takes up to 5 business days. Then I have to wait an additional 48 hours for them to process the return. After that, I wait for them to ship me a similar item and pray they did the due diligence this time. Ha! With this option, I'm looking at adding anywhere from 2 to 3 weeks on top of what I already waited to get what I paid for. Ain't nobody got time for that!

Option two: Return and place a new order. However, in the meantime the $20 coupon I used does not work anymore. And to add insult to injury, the SAME exact item with the same exact conditions costs $42 more now on their website. That means this will cost me over $60 more for a fault not of my own. I mean, seriously?

And what did Back Market have to say for themselves? They just claim they have no control over the vendor's process and pricing. Really, Back Market? You put your big shiny logo on your website, taking all the credit for offering wonderful refurbished items to people at "great" prices. And now that there's an issue, you're claiming to have no control over the vendor? Seems a bit too convenient for me.

So guys, be cautious when ordering from Back Market. They might have some great offerings, but they need to step up their customer service game. As for me, I'm off to search for a more reliable option.

I gotta say, my experience with Back Market was a total disaster. I wanted to get a new laptop for work, so I thought I'd give them a try since they had some pretty good deals. Boy, was that a mistake!

First of all, the laptop they sent me turned out to be stolen. Can you believe that? When I reached out to Back Market, they didn't even want to take the blame. They told me they were just a "platform" where people could sell electronics, but that's just a load of crap. The laptop had a theft protection message on it, telling me that someone knew my location. I had to call the police and turn it over to them. I was so frustrated and angry - I had just received the laptop and thought everything would be fine.

To make matters worse, I explained to Back Market that I needed a laptop for work and asked for a refund or a new laptop. They took their sweet time finding me a replacement and I had to keep reminding them to make sure it was in working condition before sending it to me. Meanwhile, I was out of work and lost my place to live. It was a total nightmare.

Finally, they sent me a laptop that looked exactly like the one I had bought, but guess what? It wouldn't stay connected to the internet. I mean, come on! How hard is it to check if a laptop actually works before you send it out?

I found a laptop locally and asked if Back Market could just refund me after I sent the laptop back. But they were super rude and just kept saying they had already tried their best. Yeah, right! Like sending me another useless laptop was trying your best. They told me I would just have to wait for the laptop to reach them and then go through the refund process. It took a whopping 2 and a half months to finally sort everything out and get my money back.

During that time, I lost my job, almost lost my home, and had a really hard time without a laptop to work on. And you know what's the worst part? Back Market wouldn't even accept any fault. They just kept saying they were a "platform" and refused to give me any instructions on how to leave a review on their website. Can you believe that? They knew I was going to tell it like it is and didn't want people to know what kind of shady business they're running.

So let me tell you this, my fellow future-shoppers: don't waste your time and money with Back Market. They don't care about you or your hard-earned cash. They'll send you stolen electronics and then try to weasel their way out of it. It's just not worth the risk.

So you've been searching for a good deal on a phone and you stumbled upon Wireless Boss. I have to tell you, my experience with them was less than stellar. I ordered a phone from them on March 24th and the first one that arrived on March 29th was not up to par. It was supposed to be in "good" condition, meaning no scratches on the screen, but it had scuffs, scratches, and even a crack. I had to send it back and it took five business days for them to receive it.

When they sent me a replacement, they assured me that it was "carefully picked, packed, and shipped in very good condition." Well, that turned out to be a lie because the second phone was just as bad or even worse. The screen was all scratched up and scuffed, just like the first one. At this point, I was done with Wireless Boss and decided to send it back once again.

Their customer service tried to give me an excuse, saying that Back Market (the platform they were selling on) was changing their grades and descriptions, and that their shipping department was having a hard time adjusting. But I don't think that's a valid excuse. Their grading system is simple: "good" means no scratches on the screen. If there are scratches, it's not "good," plain and simple.

What's even more frustrating is that they still have the same phone for sale on their website, even using the same grading system. But when I asked for a replacement device in "excellent" condition, they said it's no longer available. It makes me wonder if they're being dishonest or just really bad at their jobs.

Overall, I would not recommend Wireless Boss. If you're looking for a good deal on electronics, I suggest checking out Back Market directly. They have a wider selection and seem to have more reliable sellers. Don't fall for the false promises of Wireless Boss - there are better options out there.

Listen up folks, I gotta warn you about this company called Back Market (backmarket.com). If you're thinkin' 'bout buyin' a phone from them, you might wanna reconsider. It's like buyin' a device from a shady guy on the street corner. If you end up with a faulty phone like I did, they ain't gonna do nothin' to help ya get your money back or hold the seller accountable. It's a real bummer, 'cuz when you're shoppin' on Amazon or Ebay you got some protection, ya know?

Lemme give ya the rundown of what happened to me. I bought a Samsung S10 Plus from this seller called WHITE HAWK, based in Birmingham, on the Back Market site. Phone arrived quick, but when I tried to use it, the battery was droppin' a whopping THIRTY percent every twenty minutes! Ain't no one got time for that.

Now here's the kicker: the seller described the phone as bein' in excellent condition. Now, I ain't no genius, but a phone with a battery that's completely shot ain't what I'd call "excellent condition". So I messaged the seller on Back Market, askin' for a refund. But they never responded, even though Back Market said I'd hear back within 24 hours.

Getting desperate, I even messaged Back Market on Instagram and asked them to help out. They messaged the seller on my behalf, but still no response. Back Market won't do anythin' else for ya – they ain't gonna step in and make things right.

Realizin' that I'd been scammed, I took the phone to a repair shop. And boy, was it a mess. Not only was the battery all messed up, but the repair guy told me that some super glue had been used to try and fix the battery. And the piece you can check for water damage? Yeah, that was totally removed by the seller. The repair guy agreed with me – I'd been totally scammed. And Back Market? Useless.

So listen to me: do NOT buy from this company or their platform. They're both skeezy and unethical. To pull this kinda stunt, especially during a recession and right before Christmas, is downright disgusting. Save yourself the hassle and skip this one, folks.

Wow, where do I even begin with my experience with Back Market? Let me start off by saying DO NOT USE them. I learned this the hard way when I purchased a phone from them that they claimed was Apple, but turned out to not be authentic.

Not only that, but they sold me a phone that was supposed to be in good to excellent condition, but it was far from it. The screen and the phone itself never worked properly and I have had nothing but issues since purchasing it. As a self-employed individual, I rely on my phone for work and for my elderly parents to contact me day or night.

To make matters worse, the camera lens was glued on and when I requested a swap, they refused. As if being without a phone for 48-72 hours is even an option when it's my only form of communication for work and family.

I've asked for a replacement, but Back Market is stubborn and unresponsive. It's frustrating that they have taken my money for a non-genuine phone they misled me into purchasing. If they can't sell genuine products with genuine parts, they should be honest about it.

The phone has even called emergency services without prompt which is unacceptable. The truth is they're just trying to save money. When I took the phone to Apple, they confirmed that it wasn't genuine and the issues were due to it not being authentic.

I have sent Back Market a letter as evidence of all the issues I've faced, but they won't budge. It's ridiculous that I even have to consider going to trading standards and citizens' advice when all I wanted was a genuine phone that I paid for.

Long story short, DO NOT USE Back Market. Save yourself time, money, and a headache.

I gotta say, my experience with Back Market was pretty frustrating. I was really excited to get a FULLY UNLOCKED Galaxy S10 Plus from seller Cellfeee, but instead of enjoying my new phone, I ended up wasting two whole weeks dealing with a bunch of BS. Turns out the phone wasn't actually unlocked like it was supposed to be, so I had to spend hours on the phone with my carrier and Samsung trying to fix things.

I was super diligent about checking the IMEI number and making sure the phone was compatible with my carrier (Consumer Cellular), but when I got the phone, I immediately got a message saying it wasn't gonna work. I contacted Cellfeee and they offered to exchange it for another one. I figured that was fair enough, and I even asked them to send me the IMEI number before shipping it out to avoid any more problems.

But then things went from bad to worse. When they sent me the replacement, it was already on its way before I had a chance to verify the IMEI. Turns out that it wasn't compatible either, but when I called Samsung to ask why, they told me that the phone was actually LOCKED by Sprint.

I tried reaching out to both Back Market and Cellfeee to resolve the issue, but I didn't get any helpful responses. Cellfeee eventually gave me a return shipping label, but Back Market just sent me a slap in the face by offering a measly 5% discount on my next order. Like, seriously? That's it?

I even tried calling Back Market's customer service number, but it was pretty much a waste of time. The rep was friendly enough, but she didn't really do anything to help me.

Honestly, if you're thinking about using Back Market, just be prepared to waste a lot of time and not get any real help. It's not worth it in my opinion.

So, I ordered a phone from Back Market twice. The first time, I went with Matzuma and they took my money, but my order wasn't validated even after two days so I had to cancel. It took a week to get my refund, which was a long time waiting. But, after some thought, I decided to give Back Market another chance because I really needed a new phone, and I went with Best4tech instead.

My experience with Best4tech was a lot better than Matzuma. They validated my order and sent it out just two hours after ordering. However, it took longer than what they advertised to deliver. I ordered on a Friday morning, and it said 48-hour delivery, but they didn't include weekends in that time. So it came on a Tuesday instead of by Sunday. But that was kind of on me for ordering on a Friday when I knew that weekends don't count.

When I finally received the phone, it was in fair condition, considering I paid for the cheapest condition option. There were no visible scratches on the screen or the phone, just a small dent on the edge at the back, which was hardly noticeable. The camera lens had a bit of wear and tear, but it didn't affect taking pictures, so it was fine.

The only downside was that the speaker was terrible, and I was surprised that it wasn't checked during the refurbishing process. So I contacted Best4tech, and they said I could send the phone back to them through the post for them to fix. But, honestly, I was quite skeptical about this because I had read some horror stories about people not receiving their phones back or not hearing back from the retailers.

Luckily, I checked the phone the day it came and got lucky. There was only one day left on Apple's warranty, which the previous owner must have paid for before selling the phone to Best4tech. So I took the phone to Apple the day before the warranty ended, and they fixed it. Apple checked everything, screen, back, battery, and the only thing that was wrong was the speaker.

At the end of the day, I would recommend using Best4tech rather than some of the other refurbishers on Back Market. The price was relatively good too, considering I paid for the cheapest condition option. For 400 dollars, I got an iPhone 12, and Apple even told me it had been bought a year before, so that was a pretty good deal. But who knows, maybe I just got lucky.

On may 9th I order 4666860 was for a Samsung galaxy s20 fe unlocked Verizon phone that is currently on a phone service plan locked to the customer phone. they sold me someone's locked phone and customer service up to the supervisor said they don't care to do what I have to do including contacting authorities for criminal actions pay for by my capitol one card of 247.15

I placed an order for an Apple laptop Macbook Pro on 06/14 (Order #***) and the laptop was listed as excellent condition for the price of $329.65. I received the laptop on 06/24 and when I inspected the laptop it was not the condition as listed. The back and front of the laptop had marks all over and had a s*** protruding on the back top right corner. Also the screen had a ding with slight marks all around it. I contacted the seller on 06/24 to request a refund and they provided me a *** label to return the item. I boxed up the item and sent it out with the provided shipping label from the seller. I e-mailed back market on 06/28 and they ignored my e-mail. On 06/30 the package was kicked back to me because the box weighed more than 5 pounds. I contacted the seller on 06/30 and they sent me a new label for *** (Tracking#***) to return the package. I contacted the seller and said my return was supposed to arrive on 7/08 but when you track the tracking number it says "the receiver has moved and they are attempting to obtain a new delivery address." The seller told me there is a new address. I contacted the seller on 07/19 and told the seller the package has been stuck in *** for the past two weeks and they have not sent it back to me. I told the seller I contacted *** and they would not let me update the address. The seller just responded with a new address and just said new address. I contacted the seller again on 07/28 because the tracking number now says the package will be disposed of. The seller says they are supposed to send it back to me. I have attached pictures of the laptop that was not as described as the seller as being in excellent condition. I also attached the full conversation between me and the seller. The seller provided me a shipping label that had the improper address on it so I believe this is no way my fault. Thank you.

I ordered an iPhone X 256GB (Order #***) through Back Market. The phone displayed a black screen and apple logo and could not restart. The phone was sent back to the Back Market seller BuySaveRepeat twice. The seller confirmed they would "inspect the device, repair the device or replace or refund the order". The first time it was sent, the seller had the opportunity to inspect and examine the phone. The seller confirmed that they had repaired the phone and would be sending it back. The seller even detailed the repair that "to solve the problem our repair team had to reset the phone because they downloaded new software". When the phone was received, the same issue persisted. The seller apologized for not repairing it correctly, requested we send it back and offered a discount on a future purchase.We sent it back to the seller a second time. While in the possession of the seller for a few days we were shocked to receive a response stating the damage falls outside the warranty. The excuse provided is completely unacceptable, as the issue had been initiated with the seller over a month ago. Further, the device was not sent back in a "damaged or oxidized condition". When first sent, the seller had an opportunity to inspect and examine the device. While it was out of our possession and in the seller's possession, there was no mention of any type of damage that fell outside of the warranty. In fact, the seller stated they had repaired the device and even provided a description of that repair. The seller then sent it to us after being "repaired". If there was truly any "damage falling outside of the warranty" it would have been caused while in the possession of the seller or during the course of "repair".Back Market had stated that if repair isn't possible, the seller will send you a replacement if not you'll receive a refund". However, up to this point Back Market has been unhelpful.

I bought an iPhone from this company in November . After 2 months use, I took the phone from its protective case to clean it, and saw the screen had popped completely out of the phone and was loose. Suspecting a swollen battery, which is guaranteed not to happen by this company which claims its sellers install brand new batteries in all phones, I messaged the seller and sent photos. They asked me send it back for repair, which I did. Then, I received an email accusing me of taking the phone to someone not professional who tampered with it, which supposedly caused the screen to pop out. At no point during the time the phone was in my possession, did I have any other person use or attempt to fix the phone. I explained this to the seller who repeated their message. I escalated the issue to Back Market support who echoed the same message. Again, I can verify that at no point did anyone tamper with the phone while I had it. Obviously, the merchant sent me a phone that had already been tampered with, and is trying to blame the faults on me. Back market, meanwhile, refuses to remedy the situation and is siding with their shady seller. Im out over $400 and have no working phone for all my trouble. Unbelievably, this is actually the second faulty phone Ive received from a back market merchant (the first didnt even have a functioning speaker OR microphone).Back market claims to guarantee products for a year. in this case, they are siding with their seller who sent me an already damaged phone, blaming the damage on me, and sending it back to me without repair, let alone refunding what I paid for it. Now, the service representatives have ceased responding to my messages. Im extremely disappointed in this company and this entire service experience. I dont want the phone back. All I am asking for is a refund for the cost of the phone so I can close this chapter and never buy from this company again.

Back Market (BM) is not adhering to their Limited Warranty Agreement (***). I had a simple problem with my computer, checked the warranty exclusions and terms, and can document that I followed their return procedure and that none of the exclusions apply. *** Refurbished (Seller) contacted me at first saying the *** did not apply because of signs of physical damage as the case of the key is off" and also, strangely, that This unit is currently outside of warranty. The defect was the key falling off and it is definitely within the warranty period. I thought BM would support me as promised in their FAQs: their agent agreed there is no damage and the warranty applies. The *** makes no mention of physical damage and I have documented that there is no damage from abuse or neglect. As specified in the ***, It is Sellers burden to demonstrate that any damage is either not covered by this ***, which they have not done. BM now claims that Seller can determine whether the product is excluded from warranty repairs (there is no mention of this in the ***, or in any of the FAQs FWIW), and vaguely suggesting that maybe Seller could make the repair at my expense. But now Seller is refusing to repair the laptop even at my expense because this unit was received without authorization, even though I carefully followed all of BMs return procedures. This is clearly runaround, with Seller hoping this process is too much of a hassle for me to pursue, and BM providing none of the support they are bound to in their *** or that they promise in their FAQs. In addition, we are now 3 days into the promised 5-day turnaround (or 3-day, as shown in the chat). I returned the unit in time for the *** repairs to be made and the computer returned to me by September 12, but this *** dispute makes it unlikely that I will have the computer back by then. At this point, Seller and BMs actions constitute a breach of the *** contract.

When the representative called me from the iCloud department and she saw how badly the phone glitched she was going to go send it to the tech department to see if it could be repaired or if it would just be replaced or refunded.It was then in there that I told the rep please do not refund me the money for the phone. The bank account was my mothers bank account that has been closed down due to her death. I told her that I need the money place does a store credit and I will just order a new iPhone 11 right away.Well I received an email a couple days ago that said congratulations weve sent your refund to your bank. I sent an email response and I figured I didnt get a response from that because maybe I didnt go to actual person. So I called and I spoke to someone at the iCloud department and they told me they would request a phone call back for me.That was a couple days ago and I have not received a phone call back. I did get a phone call from my moms bank asking for her and I let her know that my mom had passed away but by chance was this a regards to a refund issued by back market. She did let me know yes and I asked what I could do to be able to access my refund. She told me that she could not because it was sent via my mom from her bank account. However my mom has passed away so theres not much I can do now. I asked her if she would automatically send back the money. However *** let me know that that is against prosperities policy. She said that if the refund wasnt to be sent in the company back market would handle it on their side and hung up on me. So guess what I bet I wont hear anything from back market. When I just need to be able to have a phone and quit going down to my neighbors to borrow the phone. This is very embarrassing. I have used back market for many years and have bragged about that pacifically with his neighbor. This neighbor knows that Im going through this with back market. Call *** order no.

I purchased an IPhone XS *** phone and paid $364.44. I received the phone on 12/1 and it worked fine until the end of February. I started to notice that the phone was not charging completely though it was plugged in all night. I assumed it was the charger so I purchased a different charger. Sometimes it charged and sometimes less than 50 % charge. Then I started to have issues with hearing callers or being heard. The phone did not ring if someone called me so I had to place the phone on vibrate. I contacted the reseller "***" on 3/21 to initiate a return. It took me a few days to send the phone back since I had to have my daughter upload all my information to the cloud before returning the device. I sent it back on 3/28 using the *** label that was provided. Since I did not have a small box, I packaged the phone in a bubble wrapped envelope which I then placed in a medium sized Amazon box with additional packaging and the needed proof of purchase and return information. I wrapped the box in *** paper, sealed it with the mailing label and took it to the local *** I received a receipt for this on 3/28. On 4/1, I received an email stating that they received the package but it had spices and not a phone. I know I sent a phone not some bogus spices. I completed an affidavit on 4/5 and since then they have been "investigating" but I have no cell phone and I don't have a home phone. On 4/15 I received an email from Back Market customer service stating that I would receive an email confirming that my credit card charge would be refunded. Today is 4/27 and that has still not happened! I spoke to the *** service supervisor *** on 4/25 and *** on 4/26 to no avail. I received a code on 4/26 so I can purchase another phone with them but that is ridiculous. I don't want to get another phone from a company that takes over 1 month to resolve issues and doesn't care about it's customers! I want my credit card charge reversed!

I purchased a refurbished 2019 13" Macbook Pro in "good" condition for just shy of $800. Within three days of receipt, it became clear to me that there was a virus on the system. In addition, then RAM and SSD began failing. *** advertises that when confronted with a problem that is recorded immediately after it is seen, you will receive a response within 24 hours. It took me 48 hours and three emails to get a substantive response, each one laden with threats against me, i.e., "... Once the item arrives at our warehouse and if our warehouse deems the operating system has been changed. That will fall under tampering and will void the warranty that is provided." (Sic.) That is the second sentence from the second email the seller sent. Each subsequent email interaction came with some other form of unveiled threat. Indeed, it took two more emails for "***," the seller, to admit that the issues were caused by the fact that the rebuild did not use OEM (original equipment manufacturer) parts. In that email, they said if I dared to take it to an Apple Store, that is, where Apple-trained professionals deal with Apple equipment, to see what kind of *** parts they used in building this masterpiece, it would void the warranty. Specifically, "If you were to take the item to Apple for them to confirm them to confirm if the parts are OEM, they will have to open the MacBook up. That will fall under tampering and void your warranty."What seller of refurbished equipment, OEM or not, is afraid of the buyer knowing the types of non-OEM parts used in the refurb? Not a reputable one, for sure. Steer clear of ***, unless your seller is willing to give you a breakdown of the non-OEM parts, where they were sourced, etc. STEER VERY CLEAR of "***," a common seller on ***.***'s warranty, quality assurance documents, etc., are not worth the bits it takes to load them. You're getting a Tandy 100 in a MacBook shell casing.

I purchase a phone from back market as soon as it arrived I noticed the screen was popped out and the gap between the screen and the casing was huge. I turned it on just to make sure if anything else was wrong. I couldnt connect the phone for obvious reasons so I looked to see what else if anything else was wrong which it turns out that the volume wasnt working properly. I dont know if it left like that or it happened along the way because they mailed so poorly (in the pictures you will see a white mailer thats all they used to put the iPhone in. I contacted them and mailed it back. I received a message stating that the phone was broken and that it was my fault because the item wasnt properly packaged. I had taken pictures of the packaging since o believe o was told to do that. Once they realized I had the pictures they do mention that the packaging was fine later in another message but it took me sending pics. All I wanted was a working phone but this situation has made me not want do do any business with them. Does they didnt even offer to send me a working phone but rather that they will keep the phone and refund me partially. I didnt agree to that so now they just want to keep the money and retie a broken phone which I have no idea what actually happened. The same way they claimed o packaged poorly and it was my fault I feel that maybe it was broken on their hands. I am feeling scammed. Their response was to use the insurance I paid and my response to that is no! I cant make a fraudulent insurance claim for a phone I didnt ruined and it was not a phone they should have never mailed out. They arent taking any accountability for the phone they sent. If they had sent a phone without issues we would have never had any issues. How is it fair for the customer to have to make a fraudulent claim or lose out on their money? The label I used to send back the phone was provided by them. I just want my entire refund at this point I dont want to ever deal with

Buyer purchased a "refurbished" iPhone SE 2020 through BackMarket on July 15, order #***, total $356.47. Complainant received the phone from "Wisephone ER," presumably a subcontractor. There were no operational/functional problems with the phone. However, several weeks later, the screen cracked very easily (in a situation that had been endured by many previous phones). Realizing this would not be covered by Back Market warranty, I purchased a replacement screen and performed the repair myself. During disassembly, I found there was no screen-to-case seal and four screws were missing from the inside of the phone. The screen-to-case seal is an integral component of the screen's strength. This explains the manner in which it easily cracked. Regarding the missing screws, this had not yet caused any problems but one hole was stripped (the screws obviously are needed, otherwise Apple would not have included them in the design). I emailed Back Market with no response. I then used "contact seller" to relay my findings to Wisephone ER. They advised there is no warranty since someone else (me) replaced the screen. I re-contacted Back Market with no success. Back Market later sent an email inquiring, "how happy was I with my purchase?" My response described the problem with Wisephone ER, but again...nothing. My last communication with Back Market was 09/30 in response to an email asking..."how did it go with Wisephone ER?" I advised them I was preparing a Complaintsboard.com complaint. I have heard nothing since. I'm sure Back Market will claim the issue is between me and Wisephone ER. However, anyone who knows contract law knows Back Market is responsible, since I paid them for the service and had no part in choosing Wisephone ER to fulfill the order. Wisephone ER was caught red-handed committing fraud. An acceptable solution would be for Back Market to provide a new screen and case seal. This complaint also will document this issue for future complainants' benefit.