The complaint has been investigated and
resolved to the customer's satisfactionResolved Babies R Us — Return Policy and Poor Management
resolved to the customer's satisfaction
Be careful if buying items from BRU, particularly if items are gifts. If the items purchased were not on the person's registy, or if the items were on the registry but you failed to inform clerk at time of checkout of the person's registry number, the items cannot be returned without a gift receipt or the original receipt EVEN if the item(s) in original package if price of item exceeds $15. My daughter went to return some items that she received duplicates, some that were not on her registry, and of course, she did not have original receipts or gift receipts. She learned of this "makes no sense" policy. The clerk assisting her was very customer friendly, but the manager on duty was a jerk! I for one will no longer shop at a BRU or any of it's affiliates.
More Babies R Us Complaints & Reviews
- Babies R Us - Baby registry return policy
- Babies R Us - Survey
- Babies R Us - Return Policy Contradiction
- Babies R Us - Terrible service and inconvenience!
- Babies R Us - SURVEY TO WIN $500
- Babies R Us - Sent wrong item
- Babies R Us - Baby ProduCts
- Babies R Us - Customer Service-Cashier
- Babies R Us - Fraudulent return policy for gift registry
- Babies R Us - poor customer service