I registered at BRU and of course when I registered I was encouraged to put things on there that I will be...
My girlfriend is registered at babies r us. I thought I would pull up the registry online first to see what items she had registered for. I saw a diaper bag/backpack for $35.99 which was exactly what I wanted to pay for a gift for her. I saw that shipping was $6 so I thought I would just go to the store which is near me and buy it and save myself the shipping cost.
The only comment next to the item online said "Hurry this item is on sale only until 2/21/09". So I go to the store and just to make sure no one has bought one since I printed the registry at home I decided to print another one in store. I saw on the printout that the backpack was $44.99. So I asked the store manager what the price was and she told me that online prices are different than in store but they would match the price but have to charge me the shipping fee that I would have incurred if I had ordered it in the comforts of my own home! Even though they have it in stock and I could buy it there they had to charge me the shipping costs! I was in disbelief. Another customer was also arguing with a sales clerk during my visit there about the same lame policy. So I bought something else and went home. When I got home I decided to call the 1- 800 number to ask where in the registry does it say "This is an online price only" so the supervisor tells me yes it is there. She said first you have to click on sitemap and then click on help and click on pricing promotion disclaimer and then it says "However from time to time, pricing, promotions, and styles may differ between the online stores and our actual store locations." I can not believe this is how they treat their customers. I will never buy from Babies r Us ever again.
After spending $148.00 on the Beach Cottage Bedding, it had mildew stain on several pieces of the bumper pad...
I registered at Babies R Us. I got MULTIPLE items because for whatever reason the registry did not work. They...
We tried to return a high chair that we received as a gift before our baby was born. Still unopened, in the original box, we tried to return the high chair because we realized that we wanted a different and what turns out to be a more expensive one. We went to return it and they would not take it back even though it was on our registry but past 90 days. This same exact chair they had in their store and acknowledged that it had been purchased at Babies. We found this to be unacceptable. So we went to Buy Buy Baby and returned/exchanged the seat with no problem and they got our business since we ended up getting a different more expensive high chair. Kudos to Buy Buy Baby and I will NEVER shop at Babies R Us again. I have had issues with them before and they do not deserve my business and I will tell my friends about the same experience because I know that they will not want to be in the same predicament.
I was given a Papasan Butterfly swing that was quite expensive as a baby production to use in my household, the swing never worked on slow speed, only fast.. Imagine a new born baby swining at mock ten speed... not the best, might i add. So i brought the swing back, was given a new one after a long complaint made in person, and a bit of a headache as it was a gift and i had no reciept... Brought it home and didnt set it up for a month as i didnt feel like i needed it yet.. When i set it up with my mother in-law, it seems to work for around a month, then slow speed stopped working and the butterfly lights stopped working as well... they make a LOUD clicking noise like something is stuck, click, CLICK CLICK.. is all you can hear, i have sence tryed to have a manageer call me back, no calls were giving after hours to try to get through to their phone line, since its always ringning busy... today i finally was told that because its not showing up on my registry and i have no reciept that i am pretty much out of luck, i am not please as my child is 5 months, id propable only use it for a few more months and the thing cost over 200. dollars... I just assume to shop for used stuff online now as the quality verus expsence if propable comaprable and more pleasing, uGGHh
The short version is poor preparation of product (the Babi Italia crib came without instructions) and then...
I have never had a pleasant experience shopping at Babies R Us. Lines are long and employees are indifferent. My recent experience was no different. I was looking at bibs while a young female employee was working on stocking the area. I kept looking at the vast selection up and down the wall and not once did she ask if I needed help, in fact she seemed annoyed I was shopping in her way. I finally picked the bibs I wanted and moved on to browsing another aisle. At this time the employee was pulled away helping someone else, as she came back, she rounded a corner and didn't look where she was going or who she could bump into and almost crashed into me. And her words mumbled under her breath pissed me off! She said "damn" as in damn I have to deal with you again in my way. My reaction was, what the heck just happened? I was livid but chose not to confront this obviously unhappy-to-work-retail employee.
My question is, how is Babies R Us training these people? What happened to basic customer service? Employees should treat customers like how they would want to be treated when shopping. We all know working retail is no picnic, but c'mon! Just simply treat as you would want to be treated.
Babies R Us stores contradict their official return policy posted here: http://www5.toysrus.com/guest/storPoliGuarantees.cfm
Our unpleasant experience:
We received a car seat from our registry that did not fit our car. We did not receive a gift receipt for it, which caused no immediate concern as it was on our registry. Before visiting Babies R Us to exchange it for one that fits, I researched the above return policy to ensure a smooth transaction. The above policy clearly indicates the acceptability of, and even procedures for, returning items without a receipt. Also, note that this particular car seat is an "R Us Exclusive", meaning that only Babies R Us sells it. Moreoever, the car seat was manufactured only two months prior to this posting, demonstrating that it was purchased less than 90 days since.
Upon attempting to exchange the car seat, I was denied (and not politely). I was told that no returns or exchanges were permitted without a receipt - period - even after displaying the printed return policy to the contrary. I then called corporate customer service, who informed me that "we don't accept nothing without no receipt" (verbatim). I was then directed to a supervisor, who finally admitted that store managers can make "exceptions" to their (contradictory) no-receipt policy. Accordingly I asked for the store manager, who aggresively denied my return request.
At that point I invoked my own "squeaky wheel" policy, which motivated the manager to finally accept my return.
To sum up:
1) Do not trust any posted return policy from Babies R Us (and, by extension, try not to trust anyone at Babies R Us).
2) Do not register at Babies R Us.
3) If you continue to shop at Babies R Us, consider purchasing an addtional car seat to protect your purchase receipts.
My wife purchased Diaper Gennie from Babies R Us before delivery. After delivery (when we started using it) we found out that it requires cartridge of bag (proprietary) for operation. Even though we realized that we were going after 90 days (over the period for which return policy works), the treatement - sarcasm and attitude shown by the manager of the store was undeserved. The store is located on North Point Parkway in Alpharetta GA 30005.
Do not set up a registry with babies r us. Yes, they will not accurately reflect which items have been...
We spent well over an hour at the photo studio, most of which was picking out which photo package, which shots, which boarders, which sizes, which backgrounds, etc. etc. AND ALL THIS INFORMATION WAS LOST! They said their printer malfunctioned, and somehow the information was not saved. They didn't call us, just waited until we arrived to pick up the pictures. We paid $119, and got and invitiation to spend another hour answering all the above questions.
None of the above inconvience includes the challenge of dressing up a 2 year old, keeping them from getting dirty all the way to the store, then waiting for 30 minutes before the first camera snap.
On 28 February 28, 2007, I called the Babies R US store at 395 Gateway Drive, Brooklyn, NY 11239...