Bab Al Madeena Rent A Car — Car rental

The worse customer experience ever. Covid time, the least you expected is the cleanliness of the car. They delivered a bin. I was furious with this and contacted the management without answer. (the car driver was also 2 hours late to bring it and we had to report to the next day with again 2 hours lateness) but the cherry on top of the cake was the return of the car : all was good. As per the driver our 750 aed deposit will be back after 2 weeks.
One month later, we started to ask for it. Answer was as below: no deposit to be back as :
• we were charged 200aed for pick up the car (to get it delivered at the beginning it s 35 aed but 200 aed after.???)
• our mistake, we got a parking fine as it was not à dubaï plate (150 aed) but they charged 250 aed. How?
• we were charged 200 aed for the cleanliness of the car while we got a trash at the beginning.. Why??? Is this a joke
• let s not talk about the extra salik charged, the poor customer service and the management staying silence.

Worse company ever.

Hope dubai customer service will take actions.