Avas Flowers — Flowers ordered for a funeral
I ordered flowers online for a funeral in a small rural community. I went with Avas Flowers because they said they were able to deliver flowers to that community. I got a phone call one hour before the service was to start saying they were unable to complete the delivery - something about not having enough drivers. When I told them that they could deliver it tomorrow as well (today was the visitation and tomorrow is the service) they told me they would not be able to do that either. When I asked the name of the woman (I thought I was talking to) xe said their name was "John" - quickest name they could come up with because that was the name of the person they thought they were contacting at our office. I told them they could make it right by sending a full refund and "John started to hem & haw. Accused me of trying to cut him off. Would not address the issue of a refund, just kept trying to say they were a reputible business. I asked to speak with a supervisor. Left on hold for 20 minutes waiting for a supervisor. Finally Aleashia/ Alissa came online, acted like she didn't know what I was talking about, asked me for my name twice. I gave her the name that is on the credit card (the same name that the first rep used to identify themsleves as). Asked for the order number and then left me on hold for 20 minutes more and then said that the only resolution was for us to give them an alternative address for delivery. After reading all the reviews I told her we do not want delivery to an alternate address. They were unable to fulfil the contract that they agreed to so I wanted a full refund. She then hung up on me.
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