The complaint has been investigated and
resolved to the customer's satisfactionResolved AutoZone — terrible customer service
resolved to the customer's satisfaction
The experience that I had at autozone the other day was terrible. I went in to purchase a headlight & brakelight for my car. They gave me the bulbs. I had visited other autozones where they would put the bulbs in for you. I asked if they offered that, and they said yes, they will put the bulb in. The lady went outside to help me put it in, then she said "actually, another store associate has this type of car, he can help you better, wait right here" so I waited 15 minutes and nobody came out so I went in. They had forgotten about me and they sad "you got the wrong bulb, you need this bulb which costs 3$ more" I said okay. I returned bulb that was 10$ and paid 3$ extra for the new bulb. The guy who was going to install the bulb disappeared, and the manager asked me to hold on and that he would get it taken care of. He asked another customer "do you think you can install her bulb?" and the customer said sure. He asked where my car was at, I showed him then he said "okay i'll be right back" and never came back, and the manager came out and said "okay i'll fix it for you". He started working on it, unscrewing the light cover and started installing it. Then in the middle of his procedure, he went over and helped two other customers that came in after me, leaving my car half done and by this time i'm very angry. He finally finished, then he said that they had gotten the wrong bulb.. Again. He asked if I wanted to get another and I said "no I will just return this 13$ one. He said okay. I went to return it to the sales associate and she said she needed the manager's authorization, so I had to wait on the manager (Who knew I was coming inside to return it). He finally started to return it, but due to my previous transaction, he couldn't return my 13$. He said he could only return 3$ and the rest has to go on an autozone gift card and he couldn't override. I didn't want this card I wanted my money back.
They were very slow and didn't know what they were doing. They acted as if customers were a burden. They weren't nice at all and very unprofessional. I'm never going back again! I would have left sooner but they would act like it was about to be taken care of right away but left me waiting!!