AutoNation reviews and complaints 3
View all 342 complaintsAutoNation - Return of my $500 deposit on a Camry that turned out to be unavailable.
On Saturday, June 10th 2023, I placed a $500 deposit on a 2022 Camry XSE
(VIN 4T1K61AKXNU021995) at AutoNation of Fort Myers, FL. The vehicle was supposedly available at the AutoNation dealership in Weston, FL.
On Monday, June 12th, I was informed by the Sales Consultant, Seth Enyeart, that the car was not available, but that he would continue to look for one for me.
After two days with no repsonse from Seth, on July 14th, I contacted Mr Randy Towne, the internet Sales Manager at the dealership.
After a long conversation with Mr Towne, during which he could not find a vehicle for me, I requested a return of my $500 deposit. Mr Towne agreed and in a subsequent email between us on the matter replied "Understood, sir, we've processed the refund and will keep looking for another potential match."
To date, July 3rd, 2023, I have not received my refund, nor have I had any positive response from either Mr Enyeart or Mr Towne, to my emails regarding my request for the refund.
Desired outcome: Return my $500 deposit on the non-available vehicle.
AutoNation - non manufacturers warranties
4/17/19
Window stickers on new 2017 Prius included ToyoGuard Platium, $699. and Appearence Protection, 3 yr, $499.
Then on the Retail Purchase Agreement they listed a service contact for $876., Maintainence $333., Appearence Protect, 3 yr, $499., and T&W STD, 5 yr, $439.
Seems like a lot of confusion and duplication of services and charges.
I questioned them on these items but never got straight answers and the brochures they gave me were not explicit about what was covered.
Unfortunately I moved from the Ft Myers area a few months after I bought the car and I'm now in New Mexico.
AutoNation - sales
Today I visited AutoNation Toyota Fort Myers in order to purchase a2019 Toyota Landcruiser 6156 4dr. My family and I were very well received and consulted by the salesman Hank Simmons and Ms. Miguelina Stebbins.
We decided to buy the Land Cruiser and Ms. Stebbins introduced my family and me to the General Sales Manager Dean Snell. Mr. Snell welcomed me unwillingly not even looking at me and when I told him that I am in love with the Land Cruiser he answered offensive and discriminatory "well, I have seen many visitors loving this care and I saw them never again". I am a cash buyer and beside the Land Cruiser, I wanted to buy a 2019 Toyota Corolla Hatchback for my 17-year-old son and 2019 Toyota Avalon Hybrid 3607 4dr.
When I noticed the comment of Mr. Dean Snell I immediately got the impression that Mr. Snell thinks that I am a speculator and impostor pretending to buy a car in order to get a free test drive!
Very offensive and unprofessional the behavior of Mr. Dean Snell. If I would see one of my employees treating my valuable customers this way, I would fire this employee immediately!
Behind us, there was another customer from Switzerland who wanted to buy a Toyota Highlander and he witnessed this situation, this gentleman left the store and told us, he will not buy anything from a company which General Sales Manager is offending customers like Dean Snell did.
Now, I have to admit that Mr. Simmons and Ms. Stebbins were extremely nice and professional and apologized in a very diplomatic manner. They possibly saved this deal for AutoNation. We will consider buying but today we did not, thanks to Mr. Dean Snell!
By the way, Mr. Dean Snell did say goodbye coldly, uninterested and discriminating.
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