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1.1 351 Reviews

AutoNation Complaints Summary

1 Resolved
341 Unresolved
Our verdict: Engaging with AutoNation at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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AutoNation reviews & complaints 351

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12:28 am EDT
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AutoNation service manager / violation of nv emissions

Purchased a 2014 Mustang on August 5, 2018. Picked up the Electronic document form to register the car with Nevada DMV. According to NV DMV, used car dealers are to provide a valid smog check, the check is valid for 90 days. see NV DMV website: http://dmvnv.com/emission.htm
Trying to register the car with the DMV I learned that there was not a smog report in the system. Nevada has a linked system to all smog testers. The report is automatically supplied to the DMV.
Attempted to reach my sales man to no avail. Finally reached a manager and he made sure someone was there to run the smog test, but I was unable to get a return pass to dmv due to the time of day.
Back at Autonation (380 N. Gibson Rd, Henderson 89014), they run the test and the service manager, Alex I believe, brings me the report. No apology. He acted like he did me a favor by running the test. I explained that DMV says reports are valid for 90 days and they didn't have one on file. Alex said they are only good for 30 days. I said okay, so when was the last one. He looks it up and it shows July 27, 2018 in his system. He had no answer why it wasn't in DMV. Claimed he did his job. Would do nothing to apologize for the mistakes. This is the second time I have dealt with this manager and his attitude is the same. I left still upset at the wasted time, gas and loss of money from leaving work early to go the dmv. Never before have I had an issue of a report not showing up with the DMV. And the lack of care by the service manager is unacceptable to me.
Why wasn't there a file in the system of the smog test IF they actually did their job? Why the lie about 30 days when the DMV clearly stated reports are valid for 90 days?
Why wasn't there a paper receipt of the smog test in all the paperwork I signed? Why didn't someone verify a valid smog was completed when I picked up the final form to register the car? Why did I have to leave unhappy?

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8:59 am EDT
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AutoNation unethical/illegal behavior - no remorse

Hello,

I am a repeat customer of auto nation. 3 vehicles in the past 2 years. I brought a vehicle in for service on May 17th 2018. As a result I was given a loaner vehicle.

When I got the loaner vehicle I noticed that it smelled funny. But thought nothing of it.

Shortly after leaving I was pulled over in the loaner vehicle. The officer saw my wife and I and gave us a warning for speeding. We went about our day.

Later in the day my wife is driving the vehicle and she sends me a photo. There is a fully rolled and loaded marijuana blunt inside of the vehicle on the sun visor.

This angered me a great deal for a number of reasons. I just got pulled over in that vehicle. I could have been taken to jail. I could have lost thousands of dollars on top of my reputation. I have a real estate business, a drug conviction could cost me my license and my entire livelihood. We could have lost our home and everything. What if my wife gets pulled over with my kids? My wife could have been taken in and my kids put in child services. And what if i argue with the officer? Because I would be telling the truth, I could have been hurt/killed for defending myself

I contacted the dealership to be compensated/provided with some visual sign of remorse from the dealership for the risk i was exposed to. Some form of extended service should have been granted at minimum. The dealership offered me an oil change. That is it. Their negligence risked my entire freedom and livelihood. And all you offer me is an oil change? I have to defend myself. The dealership deserves as much shame to them, as I would have received had that officer found those drugs on me. Please help me.

If I cant receive a reasonable show of remorse from Auto Nation, I plan to pursue legal action and bring media attention to this matter.

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11:03 am EDT

AutoNation 2007 nissan altima

I purchased my daughter a 2007 Nissan Altima May of 2018 from AutoNation of Lewisville TX. When it was time to go back to school Aug2018, the car broke down on her on the side of the highway. I took the car to an Auto Shop and had a diagnostic run on the car and it fired off signals for the transmission. Needless to say the car will not go over 5 miles per hour and we need a rebuild transmission. We have had the car for less than 90days. I bought the car cash, I was never offered any kind of extended warranty form the sales person whatsoever. To me they had to been aware this car's engine or transmission was not firing all signals when it was sold to us. I am a vey hard working mother just trying to do what's right and purchase my daughter her first car to go back to college. This should not have happened to us in less than 90 days after purchase. I wrote a compliant on the website and they responded for me to contact the General Manager, Dustin. I called and received the run around of course, the lady transferred me to the salesmen Matu. I told Matu the reason I was calling and ask to the General Manager. He stated the GM was in a meeting and that I can speak to his Director of used car sales John. I explained to John and the situation and John basically said he would speak to the GM and see if there is anything they can do. I haven't received a call back as of yet, which I kind of figured wasn't going to happen. They respond to you after the review stating to call the GM and they give you the run around when you call them. I feel there should be something done, or some kind of compensation. I am not asking for a brand new car but something to help me purchase another transmission. I am highly disappointed. NaDeebra

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4:56 pm EDT
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AutoNation 2015 buick lacrosse

My car was towed to autonation of Lairel, maryland on three separate occasions within a weeks time. As a result my car is still not fixed because the problem could not be duplicated. However, I was charged $700 for diagnostic for which there was no diagnosis and a thermostat which was not the problem. They charged the battery.
The following were symptoms
1. Car shut off in middle of traffic
2. Car started smoking
3. Steering wheel was difficult to steer
4. Coolant leaked
5. Once started, could not turn off
6. Overheated.
During third incident, I called autonation immediately to describe the problem.
I asked why the overheating. They could not answer. Why did the steering break down. No response. Why the coolant le?It is normal was the response.
I am afraid that the car presents life threatening dangers.

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3:42 pm EDT

AutoNation service

Good afternoon!

I took my car in for service on Saturday, August 25. I had called and scheduled an appointment for my second "complimentary" oil change. My appointment was for 11am but I dropped my car off at 10am so I could run errands. Myself and one other gentleman were the only 2 waiting to be helped in the service line. There was a young man standing at the podium who crossed my name off the list and advised me Jennifer would be with me. She was sitting in a car in front of me. She was not with a customer just sitting in the car. After 15 minutes of waiting Wendy came out who was very friendly and efficient with my time. I left the dealership ran errands and called around 12 to see if my car was ready. I was told at this time the only person that could help me was Jennifer and she would have to call me back. I expressed my concern that the person answering the phone couldn't tell me if it was ready or not and he said "No, only Jennifer can answer that question". I arrived back at the dealership around 12:10 and Wendy once again was the only one who helped me and said the car was going into the wash. I waited for another 30 minutes for Jennifer my "service advisor" to come to me to say my car was going to the wash. I told her I was told this 30 minutes ago just to get my car and I would have it washed elsewhere. She left 15 minutes later brought my car around. Wendy was the only one to apologize and I let her know I didn't hold her at fault and my survey would reflect it. I received an email yesterday from the Gilbert store thanking me for my feedback however they attached my February survey and did not send a new one. In February, a friend worked at the dealership, scheduled my appointment and everything went great. This time the complete opposite took place. My 5 star rating is 1 simply because of Wendy and I will never be back to the dealership and I will pass along to avoid this dealership. This is the first Chevy I have ever owned and it will be the last Chevy or any vehicle purchased through Autonation.

I want to pass along some praise to Wendy because in the hour of sitting and watching she was the only one taking care of her customers. She had service bring around a car for her to deliver with the tech advising broke the windshield wiper in the wash but we put it back on and it should be fine. The wiper was on the driver side so excellent service to put someone back in a car during monsoon season without working wipers. Wendy explained to the customer and sent back to service to be fixed before giving her the car! That is great customer service.

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4:22 pm EDT

AutoNation collision centers

If an autonation dealer refers you to an autonation collision center, avoid it like the plague. My E350 convertible was vandalized and needed a new top and body work. The dealer service department told me that they were "specialists" on MB tops and regardless of where I took it for the body it would go there for the convertible. It sounded reasonable. After waiting for THREE months, I pick it up and its a mess.
They subcontracted the top out, because they don't work on them in house, and whoever did the painting must have been a 6 yr old with a can. I couldn't find anyone to try and get help until I found the name of the GM Bill Sloan on the BBB website. I contact him and I am told he will take care of it, they dropped the ball, etc, etc. I will make a third trip tomorrow to see if they are going to do anything fix the issues with the paint, that had nothing to do with the vandalism. It's from their shoddy work.

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4:08 pm EDT

AutoNation the car my bank bought for me

My bank drafted over everything to buy the car and they are hassling me and making me come back another day because I forgot my dL at home. They won't let me complete any paperwork until I come back up here again. This is ridiculous! I had to even threaten to have my bank withdraw the amount and bring my business elsewhere because they weren't even going to let me take my car home today but ended up letting my husband used his drivers license so I can take it home. Honestly this is ridiculous and I've never heard of such a thing but they have definitely ruin the experience of buying a car for me and especially my first car from a dealership! The well factor is no longer there and I'm really starting to regret ever coming here! I am very upset and I don't understand what all the issues are about. Please feel free to contact me at [protected]. Thanks and I hope this issue is resolved soon! Oh the guy calling the shots here is "Bob Williams" and Jeremiah Fryer was the salesman

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5:28 pm EDT

AutoNation customer service

I have tried for 3 days to make an appointment to have my vehicle serviced through a branch of the dealership from whom I purchased my Jeep. The online tool would not confirm an appointment so I called and was disconnected twice. I tried the online chat functionality and was told to call and was disconnected. I finally was able to speak with someone in service but was treated horridly. I had several items that needed to be addressed and, perhaps I'm female, was treated like a complete idiot. I understand that I am not a mechanic and perhaps my questions were not challenging, but I deserve to be treated well regardless of my level of automotive knowledge. The final straw for me, after trying to explain several issues for over 10 minutes, was I was told there was a diagnostic fee just to look at the car that started at $169. When I asked for clarification by saying asking if this fee was before anything is done the service person responded "it is my time and I don't work for free". I was not asking he work for free, but I was asking for clarification.

To this point, I fully intended to go to AutoNation for my service and new auto needs, but at this point, I will never step foot on their lot in the future. Do I think that will change their level of customer service? perhaps not, but maybe the number of people I tell about my horrid experience might make them change.

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10:39 am EDT

AutoNation management

I bought a used car on 8/11/18, the engine light came on . Called on that day and took back on 8/13/18, they said it was fixed. On 8/15/18 the light came back on. Called and talked to Conner O'Keith, he said bring it back on 8/18/18 since I had to take off work on 8/15, we'll get it fixed. To back on 8/18 and the service department said they can not fix it that the manager, Jeffrey Stone, will find a repair shop in my area since I live 43 miles away and already been back twice. As of 8/20/18 Jeffrey Stone has done nothing but accuse of lying, taping my phone call, putting my call on speaker phone so everyone could hear it, he told my husband when he is ready to listen, (all he was doing was explaining the problem to him) to call him back and hung up on him. Then you have to block your phone number for them to pick up the phone. Last time we talked to him on 8/21 again he said he would talk to the GM, Ronald Vial, and call us back. Never does. I don't know what to do. Had the car for 2 weeks and nothing but a problem and here comes my first car note. I can't believe the customer service you let your management get away. I am going to try to see if the news channel would like to hear this story.

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2:48 pm EDT
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AutoNation service

I had my car repaired in September of 2017 at Mercedes Benz of Sarasota
The problem that I had brought it in for and was fixed less than a year ago was back
I call and spoke to a service writer Jason Lewis and he said that it was covered under warranty for two years so I scheduled am appointment to bring it in. Jason Lewis asked if I needed a loaner vehicle while my car was being repaired, I told him that I did and he said the he would make sure one available.
When I brought the car in on the scheduled date I was denied a car rental then after the car was there for the entire day I was told that there was " no problem "
I have been lied to more than once and denied warranty compensation in the form of repairing the problem that I brought it in for.
Walter Zipp

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5:26 pm EDT

AutoNation product

I bought a sierra 1500 2015 Volswagen in Columbus, Ga. The manager is Nate King and the seller is Jessica smith, They gave me an I owe you letter for a set of keys and remote control, this happen 4 months ago, I'm still waiting, those people are not trustworthy. I called the corporate in Tallahassee fl nothing happened, if you are THINKING ABOUT BUYING A CAR FROM THEM PLEASE BE CAREFULL BECAUSE THEY CAN RIP YOU OF REALLY EASY.

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4:47 pm EDT
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AutoNation bad battery

My name is Emily Helterhoff, I live in Panama City Beach, FL. I purchased a 2015 Jeep Wrangler Unlimited Sport with 28, 000 miles on it yesterday [protected]) from Autonation Hyundai in Columbus, GA. My sales representative was Travis Enix. I drove the vehicle home to Panama City Beach and left it in my garage overnight. I then drove it to the store this morning and went back to start it and it was completely dead. No light or anything were left on. After having my father come jumpstart the vehicle, I drove it to Autozone and has the battery tested. It was bad. I then proceeded to call the General Sales Manager, Nate King, to have the battery replaced. He told me that there was nothing he could do because the vehicle had no problems prior to now. I want to make it know that I am a mechanic, I've been working on engine for 3 years now and I know batteries do not go bad overnight. Nate King assured me that every vehicle is started every morning. Which seems impossible considering there were 300+ vehicles on the lot. He told me there were no problems with the vehicle but I can see they have had it for over 90 days. I asked again to have the battery replaced at their expense because batteries do not go bad overnight and they obviously knew there was a issue with the battery prior to now. He told me he could not afford to put anymore money into the vehicle because he had already come down on the price for me. I told him that wasn't my fault, I asked him to come down another $1000 and he came down $500 and we agreed to make a deal. I am beyond appalled at the customer service that is being provided considering I spent a good amount of money and also time coming to purchae this vehicle. Nate King even laughed while I was on the phone when I was speaking with him about this problem. I purchased a running vehicle with full promise that everything was good to go and taken care of, only to be left stranded at the store in 100 degree heat. And then again left stranded at Autozone while I waited for a reply from the dealership, who has yet to call me back after I asked to speak with someone higher than Nate King. This was almost an hour ago that I was reassured someone would call me back in 20 minutes. I ended up paying the $200 to have the battery replaced so I could actually operate the vehicle I just purchased yesterday. I will be sending a copy of the receipt and I expect a full refund for the cost. I also asked Nate if I could go have the battery replaced at the local Autonation since I am going there to have a windshield chip fixed that they are paying for. I told him I would just have them send the bill for both and we would be okay. He said no, it doesn't work like that. I then said okay, well the vehicle is under a 250 mile, 5 day warranty and I am still under that so you guys can come pick the vehicle up and take it back and he proceeded to laugh at me and tell me that they cannot do that either. I cannot believe the customer service coming from him after just speaking with him yesterday and he came off as polite and ready to fix any issues at hand. If the battery had died when I went to go drive it off the lot I'm sure they would have replaced it. But I suspect because it went to detail for such a long period of time while I was there that they were actually doing something to ensure the battery was charged for me to leave. I am beyond upset and just flat out appalled at this and can guarantee that I will take my business elsewhere from now on.
Feel free to call or email me.
[protected]
[protected]@yahoo.com
Thank you and I appreciate your time,
Emily Helterhoff

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10:11 am EDT

AutoNation 2014 mercedes

I was not informed this vehicle was in an accident. I was never shown a car fax. I did my own search and over 20 things were wrong with this car. Now I was under the impression that all your used cars were certified vehicles. I live over 70 miles from the dealership so after making two trips to complain I was well over the " 250 mile warranty " to take it back. But I'm sorry I will never buy another car from Auto Nation and I also will let everyone who maybe a potential customer not to trust your certification on vehicles. I have made many attempts to contact as many people at the dealership as well as an area manager to no avail. The passenger door is painted black as is the car but all you have to do is look under the door handle and see that, that used to be a red door also the rims are so messed up they are actually dangerous to drive on. I must say I'm a very disgusted customer. I was truly under the impression that every vehicle was checked with a fine tooth comb and that is just not the case. My name is Cory Moya and this was my first car to purchase on my own and I feel totally taken advantage of.

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7:32 pm EDT

AutoNation purchase 2010 rx 350 lexus from autonation honda valencia dealership.

I purchased a pre-own 2010 RX 350 Lexus from the AutoNation Honda Dealership in Valencia on Wed (08/08/18), with the window sticker miles on the car was @ 86, 869 & window sticker price was @ $14, 351, not including taxes, license & other buying fees. I paid full price via personal check, as recommend by the Finance Director Alex Gonzales. The reason on why I chose the dealership, was the AutoNation indicating the these vehicles are pre-inspected & the process of buying a car is hassle free. There were a couple of issues with the car, so it could not take it home on the same date of purchase. The AC was not working and in a report from the Key Lexus in Valencia, it said that the car had an electrical issue, so I asked that these two things be fixed. The sales rep (Tristen) told me that they would take the car to the AutoNaion Cerritos Dealership to be fixed. I also asked Mr, Gonzales if these two issues would be fixed & he said "Yes" & I would get copy of receipts of repairs. On Friday (08/10/18) I was informed by the sales rep that the car had an electrical issue & it could not be sold me. I contacted the sales manager Carols Cortez to have the general manager contact me. They said on Mon (08/13), he would contact me. On Monday I spoke to a Mr. John Kuechen, about the issue & he agreed-ed to assign to a seasoned manager & to get me a comparable vehicle, so I agreed. My check cleared on Sat (08/11/18). I was assigned to a Mr. Saher Mohamed to try to find a similar match to the car I had bough-ten. He came back with a car a year and low miles, but different color the color scheme (Black exterior & interior) that was my ideal color scheme in this model. I said no. Then he came back with a similar color scheme, but it had 6, 110 more miles & he said they would discount a $101 dollars for the $6K more in miles & I said no. I asked for a refund, which the sales manager Mr. Mohamed said he would request. The finance director Alex Gonzales contacted me yesterday (08/16/18) & requested a copy of clear check be emailed to him, which I did. He said a refund check would be cut yesterday & the refund amount would be sent by noon today (08/17/18). I did not receive the monies today, I emailed him & left a message on his office voicemail & no response from Mr. Gonzales. I also see the car I purchased on several websites being advertised for sale again & listed as a new listing. I believe this would be classified as Fraud. I have printed & saved images of the car being solicited for sale on this internet sites. HEPL!HELP! HELP!

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3:08 pm EDT
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AutoNation Disgraceful customer experience

Your Credit team in Delray BMW supposedly processed a refund for me over 24 hours ago that at the time of this email has not been recceived, I requested attention to this matter over 3 hours ago and have heard nothing.

I am forwarding the email below for you to get a sense of the sequence of activities.

Mr. Devan has been good in handling me but I still do not have a refund as promised.

I'm hoping you can get me my money back so I no longer need to deal with Autonation.

From: Jeff Rhodes
Sent: Monday, August 13, 2018 3:43 PM
To: '[protected]@autonation.com'
Cc: '[protected]@autonation.com'
Subject: Serious Complaint

Mr. Devan,

I am convinced that I have been the victim of Deceptive and potentially fraudulent sales practices at your BMW Delray dealership. I have be lied to, manipulated and accused of being a criminal trying to "forge/falsify an application for an auto lease financing". I can provide details once I complete my formal complaints to be forwarded to the three parties I've identified below.

There have been a litany of excessive pressure, accusations of improprieties while being bombarded with assurances: "I'm just trying to help you." Since I am new relocating to Florida and only in my home 2 days, I was told to go to a UPS Store to get a fake address for the application and was given the address of a store that "we use all the time". I was told 30 minutes after completing the Credit App that I was Approved and I could return my rental and come back to pick-up the car. I found out I was not approved in the middle of signing a mountain of paperwork.

I was also told that ‘the bank' believes I've falsified payroll documents (a standard form straight out of QuickBooks) and as your Credit Manager Mr. Cordero stated: "There are red-flags all over your file". He finally came back on Friday and said the bank would accept me if I put another $6, 500.00 down but it would reduce my monthly payment $100.00. Seeing I signed a 36 month lease this appears to a blatant attempt to increase certain employees commissions at my expense. I find this tactic to be reprehensible if not an attempt to defraud. I told him to put the numbers in writing and email them to me since I was driving during the conversation, he said he would send them immediately and we agreed to talk Saturday, I have not received anything from him; hmmmmmm?

Last week I watched Paul Manafort in court for just that crime, I don't take being accused of a felony lightly, neither should you.

By the way my FICO score is 823, which your people told me means nothing!

This experience has been disgraceful and I have completely soured on AutoNation and the car, the status of which remains open. If AutoNation wishes to address this complaint today I will await until end of business for a call from you before submitting any complaints.

Two things: Take back your vehicle and return my deposit and get a letter from the bank assuring me there is no residual negative data or impact on my credit report.

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9:36 am EDT

AutoNation service in corpus christi, tx

I recently took my vehicle to the service department at autonation Chevrolet north Corpus Christi I was pleased with my service writer and technician but the unprofessionalism of the so called manager Katrina Villarreal, she is very unprofessional and her attitude towards customers is horrible! I simply asked her a question and she looked at me with disgust and continued talking to a service technician, this is not the first time I've had problems with her! She is constantly on Snapchat it galavanting around throwing herself all Over the men there not doing her job I've seen it time and time again when I take my vehicle and I'm to the point to where I will not continue business with you guys due to her unprofessionalism as a service manager the establishment is very unorganized and it was a lot better when Randy Roberts was there he always treated me with respectful and courteous attitude unlike Katrina she is unprofessional and I will not go there anymore because of her! Thank you for the service but you people need to see how she runs that place ... she cares more about her phone and flirting than doing her job running the service department! It's a shame I will not be going back there again!

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9:37 pm EDT

AutoNation service department

I took my truck to service department for a recall and service I was told it was going to take 2 days before my truck get looked at, but I was called 2 hours later saying I don't have a warranty, I told them not to do any work to truck but they still did now they trying to make me pay for it also I had my four year old daughter with me in service and the service manager was real rude also said words that should've not been said around my daughter. His name is frank freeze. Can someone please call me back at [protected] Thanks

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12:25 pm EDT

AutoNation shady business practice

Shady business. They waste your time leading you on they have the car for you and then last minute "sold" it! I could have purchased another vehicle over the weekend, but since I had committed to them I did not pursue and now I'm left with nothing. Additionally they waste your time by passing you with so many reps- each one giving me different prices. At one point the sticker price was lower, but the additional fees higher- how's that a better deal? Terrible business.

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11:37 am EDT

AutoNation laurel, md, service department-broken promises, broken trust

On August 11, 2018, I arrived early for a car repair and brake service at Autonation Chevrolet in Laurel, MD. My Service writer, Rob C., seemed nice but failed to provide the service to which I am entitled as a two-time purchaser of cars from Autonation in Laurel, MD. The door locking mechanism had failed on my 2013 Cadillac CTS which I purchased from Autonation, Laurel, MD. The following promises were broken:
1) We will repair your dock handle and replace your brake pads 8/11.
2) I will call you with an update on your car.
3) I will check with the mechanic to see how the work is coming.
4) I will refund your $100.00 deductible since we could'nt do the work.
5) We will provide a courtesy car free of charge to you.
6) I will call you Monday morning to give you an update.
7) John Akers will return your phone call.
8) We treat our extended-warranty customers the same as our full-pay customers.
9) We guarantee our "certified" repair service as we service what we sell.
10) Customer service is our "priority."

Will Kane (June), JD
410/818-8363
Here are MY promises:
1) Better Business Bureau Complaint
2) MD Attorney General Consumer Protection Complaint
3) Yelp rating: "1 star."
4) Angie's List rating: "1 star."
5) Autonation Dealership rating: "1 star."
6) Litigation, if necessary.

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4:39 pm EDT
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AutoNation collision repair sent by aaa ins co

I brought my car to the collision center, on Tuesday July 31st to be evaluated for repair. I was told it will be a week for the repair, I will be kept posted.
After one week I did not get a call. I waited hoping it was in final process not wanting to be pushy.
Ten days passed, I decided it was time to call. I was told there was a problem with some parts and they were reordered. Once the part come in it will be ready.
To make a story short, my car was in the shop eighteen days.
In my opinion and, not being a specialist in auto repair, I would say there was a bad decision made in my case. I should have first of all, kept along the process of my repair, and once the week passed, called in and see what could be done to ease my wait for my car. I did have a second car arranged with my wife for a week. But the inconvenience should have been the burden of the shop, not mine. A loaner should have been offered, nothing such as good customer service was here applied.
I was called on Friday 1oth the car was ready to pick up. I was not available at 4 pm so I called at 5 and no answer. I called Sat the 11th, I was told the car was not ready but by 11 am it should be.
I finally got my car back and drove off. On my way home, lowering the passenger window showed me grease prints on the top of window. I whipped of the grease to find the window tint was damaged in the proceed of the repair, plus a pad of the handle door was lost or not put back.
This is very upsetting, especially being a customer of Auto nation for a while. I purchased three Toyota Tacoma, and two corollas from Weston Auto Nation. A rapid check will show you the truth.
Well let me see if I ever set back my feet in an Auto Nation store again. I will as well advise my insurance company to look closer at what they have done. See if they can find a more decent collision shop. I am really angry and will not agree on your commercials any more.

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AutoNation Customer Reviews Overview

AutoNation is a leading automotive retailer that offers a wide range of new and used vehicles, as well as financing, maintenance, and repair services. The company has received numerous positive reviews from customers, highlighting its exceptional customer service, knowledgeable staff, and high-quality vehicles.

Many customers have praised AutoNation for its hassle-free buying experience, with several reviewers noting that the sales staff was friendly, helpful, and not pushy. Others have commended the company for its transparent pricing and willingness to negotiate, making it easier for customers to find the right vehicle at the right price.

AutoNation's service department has also received high marks from customers, with many reviewers noting that the technicians are skilled and efficient, and that the service is completed in a timely manner. Additionally, the company's online scheduling system and shuttle service have been praised for their convenience and ease of use.

Overall, AutoNation has established a strong reputation for providing exceptional customer service and high-quality vehicles. With a wide range of options and a commitment to customer satisfaction, it's no wonder that the company has received so many positive reviews from satisfied customers.

AutoNation In-depth Review

Overall Rating: AutoNation is a highly reputable company that offers a wide range of services and products. With their commitment to customer service, competitive pricing, and quality products, they have earned a strong reputation in the industry.

Company Background: AutoNation is a leading automotive retailer in the United States, with over 300 locations nationwide. They have been in business for over 20 years and have established themselves as a trusted name in the industry.

Range of Services: AutoNation offers a comprehensive range of automotive services, including new and used vehicle sales, financing options, vehicle maintenance and repairs, and parts and accessories. They cater to a wide range of customer needs and budgets.

Customer Service: AutoNation prides itself on providing exceptional customer service. Their knowledgeable and friendly staff are always ready to assist customers and ensure a positive buying experience. They prioritize customer satisfaction and go above and beyond to meet their needs.

Pricing and Value: AutoNation offers competitive pricing on their vehicles and services. They strive to provide customers with the best value for their money, offering fair prices and transparent pricing policies. Customers can expect to receive high-quality products and services at a reasonable cost.

Quality of Products: AutoNation is committed to offering high-quality products. They carefully select their inventory to ensure that customers have access to reliable and well-maintained vehicles. Their certified technicians also ensure that all vehicles undergo thorough inspections and repairs before being sold.

Website Usability: AutoNation's website is user-friendly and easy to navigate. Customers can easily search for vehicles, schedule service appointments, and explore financing options. The website provides detailed information about their products and services, making it convenient for customers to find what they need.

Online Reviews and Reputation: AutoNation has a strong online reputation, with many positive reviews from satisfied customers. They are known for their honesty, transparency, and commitment to customer satisfaction. Customers can trust that they will receive excellent service and high-quality products.

Warranty and After-Sales Support: AutoNation offers comprehensive warranty options on their vehicles, providing customers with peace of mind. They also provide excellent after-sales support, including maintenance and repair services. Customers can rely on AutoNation to take care of their vehicle needs even after the purchase.

Environmental Initiatives: AutoNation is committed to environmental sustainability. They have implemented various initiatives to reduce their carbon footprint, including energy-efficient facilities, recycling programs, and promoting eco-friendly vehicle options.

Community Involvement: AutoNation actively participates in community initiatives and supports various charitable organizations. They believe in giving back to the communities they serve and making a positive impact.

Accessibility and Convenience: AutoNation strives to make their services accessible and convenient for customers. With their numerous locations, extended hours, and online services, customers can easily find and purchase their desired vehicle or schedule service appointments at their convenience.

Transparency and Honesty: AutoNation values transparency and honesty in their business practices. They provide customers with all the necessary information and ensure that they are well-informed throughout the buying process. Customers can trust AutoNation to be upfront and honest about their products and services.

Additional Features and Benefits: AutoNation offers additional features and benefits to enhance the customer experience. These may include perks such as complimentary vehicle inspections, extended warranties, and exclusive discounts on maintenance and repairs.

Conclusion: AutoNation is a reliable and customer-focused automotive retailer. With their wide range of services, competitive pricing, and commitment to quality, they provide customers with an excellent buying experience. Whether you're looking for a new vehicle, maintenance services, or parts and accessories, AutoNation is a trusted choice.

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Contact AutoNation customer service

Phone numbers

+1 (877) 253-4239 +1 (425) 452-3229 More phone numbers

Website

www.autonation.com

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