Autobahn Motors
reviews and complaints

I sold my 2019 *** benz GLC 350e to Autobahn Motors on April 9th. They said they would give me a check for $1620.80, which is the difference between the sale price and the amount I still owed on the car. They also promised to deposit the money directly into my bank account on 04/12/2022. I've been calling them every day, but I still haven't gotten my money. I'll include the check request they gave me.

My car caught on fire on July 27. I already got the report from the fire department. I tried to find someone to help me claim the loss at the dealer, but they don't want to help me and their service is really bad. They just want to ignore my claim. Please help me with that if you can. Also, please help me with the translator if possible. My primary language is Chinese (Cantonese). Thank you very much. I'm excited to hear from you soon.

My car caught on fire in July. I've been trying to reach someone at Autobahn Motors, but no one seems willing to help. Their customer service is really bad. I filed a claim on ComplaintsBoard.com last month and received a message from someone who said they would help me contact their manager in ***. However, when I tried calling that person, no one answered the phone. I left a message, hoping for a call back, but no one responded. It's been over 2 months and I'm still waiting for a response. Can you please help me with this? I'm really disappointed with their service when my car had an issue.

I sold my 2017 *** GLE 350 in May while it was still under the original factory warranty. I asked for a refund of the unused extended warranty and dent coverage I bought when I got the car as a Certified Preowned Vehicle in July. They said they'd give me a refund if I sold the car, like they always do. But here's the thing, they've been ignoring my refund requests even though I've been emailing and calling them since May. I even emailed the boss, and they sent me a form on July 27th, which I sent back right away. Then on July 31st, they asked for the form again, and I sent it again. But they haven't said anything about getting it or given me an update. They owe me around $5000. Can you help me out? Thanks!

I bought a 2012 Acura TL from Autobahn in ***. After bringing it home, the car leaked oil all over my driveway. The coolant was empty, and there was no oil left at all. Oil was everywhere the next morning. I needed the car for work, so I didn't have time to tow it back to Autobahn. I got the car fixed and contacted the manager, ***. He said they wouldn't cover any repairs. When I bought the car, they said their mechanics checked it. I'm lucky I didn't get into an accident since there was no oil or coolant. I spent over 1.5k on all the repairs. Overall, it was a bad customer experience, and they don't check their used cars before selling them. It's very dangerous for buyers. They didn't offer anything to resolve the issue. The car still has multiple other issues. The oil leaked because of a broken seal or cap on the oil pan. It's a costly repair, and now it may need a new alternator.

02/07/2022 I tried to buy a car from Autobahn Motors at their *** location. I talked to one of their Sales Representatives (***) and we saw the car. We agreed that once the car passed inspection (since we couldn't test drive or buy it before that), we would come the next day to purchase it. However, while I was at work, their salesman called my girlfriend and pressured her to make a down payment immediately because someone else was interested in buying the car. Even though the car hadn't gone through inspection yet, we were never given the chance to proceed. After receiving several aggressive phone calls and voicemails, I told her to tell them to sell the car but to ask to speak to a manager to stop the harassment. As soon as she mentioned selling the vehicle, he rudely said "well maybe next time" and hung up without letting her speak or showing any courtesy.

Me and my wife bought a Certified Pre *** from Autobahn Motors on 4/4/2022. They gave us papers saying the car never had an accident. We noticed a few things that seemed weird before buying it, like paint problems on the trunk and overspray on the tires and front window. But the salesperson told us the car was never in an accident. A couple of days later, we saw a big bubble on one of the front tires. We were worried about safety, so the dealership paid for a new tire. I also noticed that the horn cap on the steering wheel was loose. This made me wonder if the car had been in an accident or if the airbag had been replaced. I texted the salesperson and set up a time to bring the car in for repairs. Today (8/7/22), we found out from another dealership that the car was actually in an accident on 3/24/2022 when Autobahn Motors had it. We feel like they lied to us, and we would have never bought the car if we knew the truth. It's really upsetting that a supposedly trustworthy business would do something like this. We don't feel safe driving this car anymore! I'm attaching the Car Fax they gave us and the Experian Vehicle History Report we got today.