Audatexfraudulent contract renewal

C Jan 08, 2019
This review was posted by
a verified customer
Verified customer

Our company has attempted to terminate services over the PAST TWO renewal periods. The last auto renewal we were forced to stay in a contract for services we no longer needed because we missed the cancellation window by a week! Our company utilized Audatex long before the Solera take over of ADP, back when it was a reputable and honest company. Over 18 years of using a product and Audatex representatives would not let us cancel our services. We were forced to pay for a product we no longer used for THREE YEARS!! It was made perfectly clear we would not renew again nor would we concede to the scam buyout option. Then Audatex renews us again after multiple letters have been written LONG before the renewal, emails sent and phone messages left, with zero response from Audatex, until after the contract renewed of course. Again, our representative and her supervisor knew full well we would not be renewing after the first dishonest renewal so how can we still be trapped in this scam??!! Audatex you owe my company money at this point and will not be getting one more cent from us. It is absolutely appalling that this company only makes a profit by ripping off small businesses with some of the worst customer service in the USA. Long dead is the once great service and product that used to be Shoplink.

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