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CB Telecommunications AT&T Complaints #1122-1141
AT&T

AT&T review: misled purchase of new phone with upgrade to next program

D
Author of the review
3:32 pm UTC

My daughter went into an ATT store in Las Vegas to purchase a new Iphone with her upgrade. She was told the charge would be $299. The sales person indicated she could make payments and she agreed. After reviewing my account online, she was then charged $749 for this new phone on the NEXT program. She was never told about the increase of $450 for the phone. We did not receive any credits to our account as many people have indicated and continue to pay the same monthly now as prior to the purchase. ATT indicates they can not resolve the issue that was created by the store purchase. We would have to go into the store where the purchase was made and ask if they would rectify. This store is in Las Vegas, I am in CA. I now have to fly to Las Vegas to attempt to rectify? ATT takes no responsibility for in store purchases, whether you were misled or not. I am merely asking for ATT to do what is right, charge her the rate as indicated by her upgrade, not $749. She had no desire to do the NEXT program, the sales person pushed it upon her. Why wouldn't you accept making payments finance charge free? Now we know why, because they charge you $450 more for the phone.

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