Atlantic Superstore review: Pharmacy

I am writing regarding an unresolved issue with the Windsor, Nova Scotia Superstore pharmacy. I pick up blister packs for my senior father, whose medications are administered by VON. I live over an hour away and work full-time, so I plan my trips carefully around the blister pack cycle.

The pharmacy manager insists that blister packs can only be guaranteed within a 3‑day window. As a result, I am repeatedly told the packs are not ready when I arrive, forcing me to make multiple long trips. This is extremely difficult given my distance, work schedule, and the fact that these medications are essential for a vulnerable senior.

I spoke with the store manager three weeks ago, who said she would look into the matter and call me back within a few days. I never received any follow-up.

I am requesting that this issue be escalated to the regional pharmacy operations manager. I need a consistent, reliable pickup arrangement that does not require multiple long trips or risk interruptions in my father’s medication cycle.