I have actually been using ATI for my PT needs for at least 15 yrs or more. Used to go to the one in Chicago on 63rd St near Central Ave. So I have been receiveing PT at the location in Willowbrook IL. for a broken arm. Been going since December. I have, however, been dealing with what I deem inappropriate behavior and have been doing everything in my power to talk to someone about it. I have reached out to the corparate office and beleive it or not was transferred to a third party entity to report my issues. That third party is located in some thrid world nation! I am to trying and explain my issues with someone whose first language is not english! Let'st start there. There is also a significant delay when conversing with this individual due to internet connection or whatever the reason but it is MADDENING and unprofessional. Also, these overses agents speak from a script. There is no real conversation to be had at all. I am going to ATI's flagship location. Location #1. I am in a situation where I do not feel comfortable continuing my healing under the circumstances but I am 10 visits in. Almost $400 out of pocket is my responsibility. I am mere minutes from their Bolingbrook Corporate Office but I cannot get a phone call back from anyone. Not one soul has called me even though I was promised a phone call this past Monday 1/20. I was assured someone, Chad, perhaps would call me 100% and nothing. How is this acceptable? I am beside myself. I did not go in today for my 12:30 scheduled appointment and no one called me despite me making several attempts to call them at [protected]. It just rings and rings and rings then goes to a fast busy, I also called the corporate office at [protected]. Also no answer at all. I will post this everywhere until I get a response. This is upending my recovery and care. Sad from an entity who is supposed to help with said recovery. I find my one male therapist to be very combative and unprofessional. I say white and he says black. I am not sure if he is aware of it or not but I am not a child. I am paying for his services nothing more. He and the female therapist seem to think they are my doctor. They have tried to diagnose me and then scoff on what I tell them what my actual diagniosis is and this is all around an unrelated issue than what I amactually seeing them for. I am talked to like I am a child. They keep trying to blame for phone usage for my pain when I think John actually overworked my hand, actually overmanipulated it trying to get a few more degrees of movement out of it by manipulating it twice and only ogt another 2 degrees ove movement by doing that. 2 degrees! As UI said I have been going there 10 times so far. I have been performing all of the exercises just like they have shown me. Last visit on 1/9 I worked with John. He told me I was doing a particular exercise wrong. Now I have done everything they asked me to do exactly as rhey have shown me and they have watched me do it and this is the first time I was told I was doing it wrong. And in John fashionm when I said this is how I was shown how to do it he immediate;y said NO and he can prove it because he is very meticoulous and he write everything down. Why in heck should he get so defensive and try and mke me feel inept and let't not forget I;ve been there 10 times now and this was the first time I am being told this. Then he asks if I had downloaded the APP and I said NO. I am not interested in downlaoding another APP. I have APP overload and despise them. Then he tells me where there were exercise in that app and this was one or them that whos how I am supposed to be doing the exercise! I was never told that. Who are they to assume and dictate that I use their app. If there are exercises I need to do at home, give me a print out. Do not assume or force me to use an app and had they told me that I wiould have asked for the print out. There are a lot more instances I can describe here but the length of this is getting stupid. Last issue I want to point out is a touchy one and htat is the personal hygene of the female therpist. There have been days it has been offensive to be in close proxmity to her. This is unprofessional and unacceptabel and it is not my responsibility to tell her so, Is this acceptable to ATI?
Claimed loss: 10 visits so far and my recovery is halted. Am I to start over somewhere else??? All of my copays thus far.
Desired outcome: An apology would be a good start. I think that the female needs to be talked to about her personal hygene. I would like assurances that I can be treated in a professional manner and continue and finish my therapy there.
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