The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
ATG StoresScammers, Theives, Rude

Item color was misrepresented online. Before placing initial order, called ATG Stores and specifically asked about return policies. After placing order, never received an invoice. One month AFTER order, they emailed that item was BACK ORDERED. Two weeks later, they emailed shipping notification. Two weeks after that, FINALLY received item, only to see that color was not as online. Called and was told that return shipping would be $300-$400. Emailed company to dispute return fees based on misrepresentation of item color and return policies. Have been calling for two weeks, only to have matter unresolved. Customer reps do not give you full ordering/returning information, do not respond in timely matter, do not understand customers issues, refuse to resolve issues in an ethical way. I was also hung up on by customer rep, placed on hold for a long time just to reach a manager, was given attitude when finally speaking to manager. Unfortunate situation could have been prevented if company was honest about return policy when asked. After my own experience and reading bad reviews on this site, I would advise EVERYONE against ordering from this company.

**As usual "Taryn" has immediately responded to a negative web review. I am very wary of this company and at this point, DO NOT believe anything they say.

Responses

  • Pr
    [email protected] Dec 21, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Hi Marisa,

    We would like to work with you, please respond to the email I have provided so we can begin working on a positive resolution.

    Thank you!

    0 Votes

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