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Original Service Request # [protected] submitted on July 13, 2023, for repair of HP laptop charging port. The laptop was not repaired and returned to me on July 25, 2023, with a new battery however the battery was not the issue. The issue was the charging port which was not repaired (can’t charge a new battery if the charging port is broken.
The 2nd Service Request # [protected], which Asurion calls a “rework request” was submitted on August 4, 2023, to ship the unrepaired HP laptop back for the correct repair. Informed the laptop could not be repaired on August 7, 2023.
The 3rd Service Request # [protected] was created by Asurion for a replacement HP laptop that was shipped on August 12, 2023. Asurion provided 2 incorrect tracking numbers via email. The laptop was then lost/stolen on August 18th.
What the business committed to provide you:
a. 1st repair the product
b. 2nd replace the product
c. 3rd send a 2nd replacement of the lost/stole product (did not occur)
d. 4th ship the replacement product to the store (9/5) for customer pickup due to travel on 9/9 (did not occur)
e. 5th reimbursements of the value of the product lost/stolen by expedited check 9/8 (did not occur)
f. 8th expedited reimbursement of the value of the product lost/stolen within
2 - days via check (due to travel out of the country to purchase replacement prior to departure on 9/9)
g 9th Reimbursement of the value of the product via hyper wallet
h. 10th – 9/8 informed check with submitted via expedited mail which is another 7-15 days while I am out of the country on travel.
Desired outcome: Reimbursement of all fees from July - September monthly and deductible for repair that did not occur. Payment for loss of use due to delay, negligence, misrepresentation, misleading, purposely delaying replacement and reimbursement.
