The complaint has been investigated and
resolved to the customer's satisfactionResolved Astar Travel — Fraud and cheating company!
resolved to the customer's satisfaction
On friday, the 30th of november I received a phone call, telling me that I won a trip to florida for 4 peoples to go to disney land with a cruise (I don't remember all the details of the cruise). They told me that the total cost is normally $5000 but I will only have to pay $998 If I which to accept this wonderful trip. They told me they will send me the tickets within 10 or 15 days, that I have 18 months to choose the date of my trip but I just have to advise them 45 days before the trip. Then they asked me the detail of my credit card for security but I refuse to give them the numbers at the back of my credit card.
On monday the 3rd I saw an e mail confirmation (sent on the 1st of december) telling: thank you for your purchase! see under their exact answer:
You have authorized the following to billed to the provided credit card.
Date: 11/30/2007 1:51:09 PM
Credit Card: ****************
Approval #: [protected]
Amount Billed: 998.00
You have purchased our ACT62-998 package.
On first: I never made any purchase, they phoned me to tell me that I won a trip.
On second: I never gave them all my credit card details.
On third: If they could took $998 on my bank account it means they have been searching to find out the details on the back of my credit card. How do you call this???
Fortunately, I phoned to my bank on friday night to ask them If it was dangerous that I gave the details on the front of my credit card. They told me that the best to do was to block my credit card, and this is what I did straight away. I will have more informations tomorrow and if they tried to take $998.00 on my bank account I will bring an action against astar.
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