Ashley Furniturepeeling leather couch

J
This review was posted by
a verified customer
Verified customer
Review updated:

I purchased a whole leather living room set from ashley home store in frisco on february 19, 2007. I also purchased the 5 year warranty. It was delivered to me on march 5th 2007. What I have is a leather reclining sofa, reclining leather love seat and leather rocker recliner, all the same brand & material.

We have had no problems until this past week. Our furniture is peeling, yes peeling. The salesman assured me that it was 100% leather wherever our bodies touched. I wasn't aware that leather was supposed to peel, it just flakes off. It looks horrible and it's only 9 months old!

Yesterday I called the insurance people and they basically told me that 'peeling' was specifically not covered, although stabbing with a knife was. So if I stab my couch 'accidentally' they will fix it for free for 5 years but since it is defective and peeling it is not covered.

I then called the ashley home store where I purchased the furniture and asked to speak to the manager, they asked why and I explained my problem to them. They then said that I would have to let a customer service person know and they would take care of my problem. I went through the whole speech with the customer service lady and she explained that they would be happy to come and look at my defective furniture and see what, if anything, needed to be done about it. I was very upset and asked if I could just get my money back (since it's already paid in full) or exchange it
For some other type of real leather furniture in their store. They then told me that they would 'repair' any defective furniture or replace the cushion for up to one year then after that I am on my own. They said that peeling leather is not uncommon. On january 11th, the ashley technician came to review the issue. He immediately saw the problem and then started peeling back more of the leather. Now there is a huge 2 - 3 inch spot that is totally peeled away.

He was very friendly and very insightful. He told me that he could replace the one cushion and the other 8 or so spots that are peeling he could 'paint' them when he repaired the cushion. He said that my paint was peeling off of my leather. I wasn't aware that leather was painted. When I showed him other pieces of leather furniture that I own that haven't ever peeled (but show wear) he let me know that furniture isn't made the same way it used to be. He said that in the past things had better quality and held up better.

I also told him of the extended warranty that I purchased that was good for 5 years, but did not cover peeling leather. I told him that didn't understand
Why it didn't cover that and why the manufacturer only covered peeling leather for one year. If it peels, it should be replaced or refunded no matter how long you have had it!

I expressed how unsatisfied that I was with the product and asked if I could just get a refund and purchase quality furniture from a business that stood behind their product. He replied no, that ashley doesn't give refunds anymore. He said it was 'cheaper' for them to hire someone to go 'repair' it, even if it was numerous times than to refund the money back to the customer. I asked him if he had anyashley furniture in his home, he replied no maam, I wouldn't have any of that furniture in my home. When I asked why, he said that it wasn't good quality. That is pretty sad when your own employee says that about your products! I need to get this resolved, as I don't want a couch with an orange circle on it in my family room.

After hearing the technicians advice and knowledge it made me wonder why anyone does business with ashley furniture. I know one thing, I will not be back. They need to have higher standards and make sure their customers are happy, then they would have a great referrals and repeat customers.

I have filed a complaint with the bbb and they sent it to "tom" and he emailed back saying that since a 'technician' was scheduled to be at my house on the 11th he considers this issue resolved. I don't think so!

I called the credit card (which happened to be the store card) and wanted to dispute the charges, they said I couldn't dispute unless ashley refused to 'repair' my couches. I asked if painting fake leather meant repair, she didn't answer. Needless to say the account is paid off and cancelled and I am telling everyone I know to never do business with ashley furniture again.

I thought it was odd that the other 3 leather pieces of furniture that we have owned for years has no signs of peeling whatsoever and looks better than my 9 month old ashley furniture!

Responses

  • Pl
    Pleasereplacemycouch Jan 18, 2019

    I have a sofa and loveseat reclining ste that almost has no “leather” left. I purchased it for just under 2, 000. In Houston. Not only does the flaking
    Make a mess, but now I’m left with a couch set that looks horrible...but is a constant reminder of How much I spent on something that looks more like something someone put on the curb for trash. Ashley furniture used to be a name synonymous with quality items... which is why I purchased from them. I too purchased a warranty and it didn’t cover this type of wear. I’m embarrassed to even have company over.
    I sure wish a representative would contact me and make this purchase experience Better and replace my set.

    0 Votes
  • Ti
    Tigrenok Oct 03, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Call Al Ghadban, Sr. Regional Manager, [protected]
    Gary Donovan, Regional Manager: [protected]

    0 Votes
  • Ki
    Kimberly Heggen Sep 18, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I was approached last year from someone I knew on Facebook with a Binary Options deal which offered great returns. I checked it out and looked at his results and decided to get started. My returns were great and I decided to upgrade as the options at the higher levels were more lucrative. I invested a total of $670k and wanted to make a withdrawal from my more than $800k account. They told me that I had to make a one off payment to cover charges and taxes etc, so I sent $60, 000.140 for that, then I was told that someone has issued a fraudulent cheque putting their account over $2M in the red. The assured me that the situation would be resolved which took forever
    The solution was a bank which they started working with, and the money would be deposited there which I could withdraw at a small fee. I checked the “bank” out and it was a complete joke. The domain had only recently been registered, and funnily enough, to the same people who registered the “Gt optionstrade” site. I conducted my own investigation and called the Domain registration company twice, and the responsible person never ever got back to me. I assume that someone internal is working with the scammers.I wrote it off as one of “life’s” expediencies but hoped I would come across a hacker or someone who could perhaps help me with this, and they Alyson got in touch with a referral to britz.alex @ solution4u .com and i can specifically say that i got 80% of my lost funds recovered …I saved over 20 years for that money and it was gone in a matter of months. My fault I know, but parasites like these people don’t deserve a place on this earth.Clearly, it would be a god send when I could see some if not all of my money back and i found one Britz.alex @ solution4u .com

    0 Votes
  • Ev
    Evelyn Brownie Aug 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    It is not advisable to just embrace every trade opportunity because of scam, trust me. It is always good to trade with broker using a transparent pricing, fast and reliable trade executions.. I have been scammed in forex and binary options before I got to know and actually recovered my funds back with the help of viapreferred @ gmail dot com hacker group and still went ahead to trade with them
    using their forex and binary options group an it has been lucrative ever since.
    They are advanced trading platform designed for active traders
    because of their clear, reliable pricing and superior trade execution.They have shown to be market leader with a proven record of strength and stability.
    Gains will vary based on market conditions, including volatility, available liquidity, and other factors.

    0 Votes
  • Sf
    sfcjerrydavis May 17, 2018

    I purchased a Sofa and Love Seat Red some kind of simulated leather from Ace Hardware in Ellijay, Georgia. Can't remember date but within a few months the side of the sofa that I sat on started to Peel. I had not used the rest of the seating areas. I informed Ace Hardware about this and was told to contact Ashley. I called Ashley and was told this was not covered. I should have pursued this farther but did not as I am older and hard for me to do these things. After a while I tool the sofa apart and got rid of it. I started to sit on the Love Seat and within a few days the Love Seat started to peel. This is the worst furniture I have ever bought. I know nothing will ever be done about it. I just want as many people as possible to know the lousy quality of this furniture. I am on a fixed income and a Thousand Dollar loss on a Sofa and Love Seat is a hard blow. I got no help from Ace Hardware or from Ashley so just gave upl

    Comments

    0 Votes
  • Jo
    John meyer24 Jan 24, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I have seen reviews and I can only share my observations about this and that is this so called brokers and all are only here to think about their personal interest only, there are strategies to this things, its not about getting to pump so much money in this without certainty that you going to get double of the total amount invested, I am a broker with a strategy that has been working for me and I can be certain that even you get to lose your money at first, the strategy would tripple in about days later. it's 100% accuracy inclined, waste no more time by contacting jm. [email protected] certainty is the key and assuarnce is for sure!

    -1 Votes
  • Sd
    sdslick Jan 12, 2018

    I paidvcash forva ashlry livingroom suit. the first yeaar they replacedv the back of the chair. now it is peeling again. the couch and sofa both arevpeeling. w; are retired and on a fixed income and I am stuck with a piece of junk. my old suit was 15 years old and looked better than this junk

    -1 Votes
  • Se
    Secretary Debbie Jun 23, 2017
    This comment was posted by
    a verified customer
    Verified customer

    It is common knowledge in our town not to buy from Ashley. Their furniture is sold in rent to own stores. I mean, give me a break!!! Their customer service is horrible! They now have rent to own in their stores. That's how they stay in business. It isn't repeat business. Let's start a class actio
    Lawsuit. I know where to start. I have a seven thousand dollar leather sofa, and two chairs. My chair is horrible. Of course, it is the same story with everyone of us. I'm ready for a class action lawsuit. That way the government can get involved and they can pay all of us and get everyone their money back. There are so many that have not even posted online. If you go through town, you can hear about it. Email me if your interested in a class action suit testerteamaticlouddotcom I wrote out my email so that spam bots could not surf and load up my email.
    Thanks,
    Renee
    Kingsport, TN

    0 Votes
  • Da
    Daytona Barb Jun 22, 2017
    This comment was posted by
    a verified customer
    Verified customer

    My leather sofa, which I was told is definitely not bonded leather, is also peeling and the 7 year warranty which I purchased separately does not cover peeling. I also purchased a mattress set. Boxspring was defective and Ashley replaced it. The problem is that the part of the mattress directly above the defective area of the boxspring has never risen up. It is still sloped down but not 1 1/2 inches so Ashley will not replace the mattress. The bottom line is that I will never step foot in Ashley again.

    0 Votes
  • Na
    NatalieAnnRC Jun 13, 2017

    We have had the same issues with Ashley Furniture as the OP complained about. We spent a small fortune on a total of two sofas and a love seat from a store in San Antonio that were advertised as 100% genuine leather on the cushion portions, and all three have significant peeling - one sofa is almost completely peeled to the point where basically all that's left of the bottom cushions is the fabric-like material they bonded the cheap fake leather onto. It is an eyesore and an embarrassment whenever we have people over and we've just now ordered new sofas from a different manufacturer. The two sofas are not even the same models as they were purchased at different times for different rooms, but it seems ALL their "real" leather pieces are crappy fakes and peel the same way. I now despise Ashley Furniture - they are a fraud and knowingly mis-advertise their products. I will NEVER EVER again set foot in one of their stores.

    0 Votes
  • Ri
    Rita Jun 09, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a leather sectional from ashley furniture in 2014 - I also purchased the warranty — my sectional is coming apart from the seams. the warranty company advise me to do a claim - take pictures.. I did all that and submitted it and never received a response..
    I will never ever purchase anything else from this company!!! advise no one else to do the same
    Poor quality - awful

    0 Votes
  • The national class action law firm Baillon Thome Jozwiak & Wanta LLP is investigating Ashley Furniture made with DuraBlend® bonded leather for a potential product defect that causes the leather to peel, flake and crack. If you have experienced these issues, please contact us at [protected] or by e-mail: [email protected] [advertising material]

    0 Votes
  • Li
    Lisa Clore Mar 17, 2017
    This comment was posted by
    a verified customer
    Verified customer

    This kind of furniture doesn't just come from Ashley furniture. I'm having the same issue with my furniture that was purchased from Freed's furniture in Dallas. They don't stand behind it, either! This furniture is junk, basically disposable but with a high price! I have never had furniture that didn't last for many years like this furniture. Worthless!

    1 Votes
  • Hi
    hiattbj57 Mar 17, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @Lisa Clore I have never seen anything like this peeling going on. I don't understand how the Co's get away with it. I bought leather furniture in 1995 that still looks brand new. My mothers leather couch outlived her. and my daughter went to Ashley's, the salesman told her it was leather and in her innocent mind she thought she was making a wise choice. She can't replace it either. Her 2 sons in college, and she has raised them on her own and worked so hard to buy this for herself. I don't know how these people sleep at night.

    0 Votes
  • Hi
    hiattbj57 Mar 17, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I don't know how the Ashley Furniture Co. can keep on doing this to their customers. I wish they had to put her "leather" sectionial in their showroom . Family owned and Oriented. Would the owner like to trade out his for hers ?
    [email protected], com

    Comments
    Comments
    Comments
    Comments
    Comments

    1 Votes
  • Hi
    hiattbj57 Mar 17, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @hiattbj57 This set was bought by my daughter. She was told its out of warranty, and offered no help. She can't afford to buy new or used at this point as she is putting her sons through college now. She worked hard to pay for this and they told her it was leather. Her Grandmother had a leather couch that outlived her. I have two leather couches and a chair since 1995 and it looks like new in 2017, that's what she wanted and thought it was a smart purchase. I taught her to buy good quality and she won't have to replace it, that's what she was told and this is what she got. Shameful Ashley Furniture.

    0 Votes
  • To
    tojohn71 Jan 26, 2017

    I have a recliner by Ashley and after calling and talking with customer service for over a year, I gave up. I have a RECLINER that did not work..
    They told me I was on schedule to fix and kept getting rude to me everytime I called. Then the recliner started to peel. Supposed to be leather. Clearly was not. I will never purchase Ashley furniture again. They never got back to me. Never sent anyone out as promised to fix or look at the recliner. The last time I called the gal told me "we only have so many repair people, you just gave to wait." I have never heard from Ashley again. Terrible.

    1 Votes
  • To
    Tony Rothchild Jan 23, 2017
    This comment was posted by
    a verified customer
    Verified customer

    There's no point in having the best binary options strategy if the broker you are working with is not carefully regulated.
    I got scammed by "500options", lost over $50k, I tried every legal means but all went to nothing, just ended up spending money on unnecessary fees.
    I ended up having to hire a hacker, his contact is [email protected]
    He got me results within 48hrs.
    You should reach out to him if you've been scammed, it was really depressing for me initially when I found out I had been scammed so I know the feeling.

    2 Votes
  • Ap
    April Starr Kirkendoll Nov 27, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Can we start a lawsuit? My couch was sold as leather! Now it peels!!?? 😡

    2 Votes
  • Jo
    johnwaltonjudge Nov 26, 2016

    I’ve learned this lesson over last few years, that don’t just blindly believe in something without confirming its truth because of some harsh experiences with binary options trading apps. But when I came across a strategy, I was astonished by the reviews that people all around the world gave and something that other apps were not able to give.contact me on [email protected]

    1 Votes
  • De
    Denise "Hot like fire" Sep 01, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a leather sectional 2012 and dropped a lot of bucks for this set. Now 3 1/2 years later my leather set in peeling in section and I'm mad as $#@&! My sister purchased the same set a few months later and NOW hers is doing the same thing! SHAME on you Ashley furniture for RIPPING people off! I WILL NEVER BUY NOR SET FOOT IN ANY OF THEIR STORES. What happen to standing by your product? I guess that went out the window with your cheap products! That's something to think about when you lack integrity to make things right! What goes around comes around!!!
    Hot like FIRE!!!
    Denise S. Buford GA
    bought @ the Duluth store that CLOSED and consolidated by the Buford store
    p.s. I should have seen the red flags when the Duluth store closed!!!

    1 Votes
  • Ho
    Hope Brady Aug 25, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I purchased one, also..peeling after 9 months...they would, not honor service, agreement...the, servicexagreemebt people said, bc Ashley sold 'cheap', furniture there was nothing that could, do!!??...calked, Ashley back and, manager told me to email them and I did..over and over. No reply ..I paid, a $1000 for, the motorized loveseat and it looks horrible...I will NEVER but anything from them again.

    1 Votes
  • Gi
    Gin224 Aug 09, 2016

    I purchased what i thought was a leather recliner from Ashley Home Furniture a few years ago. It was my husband's birthday present. A few years after I purchased it, it is tearing and shedding all over. It looks really ugly. I purchased the warranty and then found out that peeling is not covered. If I went berserk and stabbed the chair or had a very fat person jump up and down on it and break it, that would be covered. Really. That warranty is a crock of #$!&. I recommend to everyone, don't buy anything from Ashley. They know what they're doing and they don't care. I have a leather sofa that I bought at Rooms To Go, years ago and have never had a fading, peeling, shedding problem.

    1 Votes
  • Te
    Terri P Aug 01, 2016

    It appears Ashley "paints" their leather furniture. Our living room sectional/chase started to peel and has continued to peel in areas that we don't even use. After reading the reviews and the extended warranty, the repairs would not be covered. We confirmed w/ a furniture repair company and painted leather can not be repaired. It stinks that we spent close $2, 000.00 for our furniture. Now part of it is going to the curb and we have to use old furniture that is over 8 yrs old - the leather is perfect just not the color (dark green).

    Be careful what you purchase at Ashley!

    0 Votes
  • Rc
    Rc3979 Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Sofa falling apart. Ashley furniture doing nothing about but run around. Talk good until get your $. Run away from this company. I bought extended "montage" warranty. They giving me the run around also. Anything to do to say it not their fault. Wanted me to wait to see if getting worse, then saying waited until warranty over. They have not returned phone calls just asking for help for phone numbers for someone who might help. Everytime call the people who were there before no longer work there. I think this is a terrible company. Tell all you know, Run Away From This Company. Do Not Spend Your Money There!!

    0 Votes
  • Be
    beachbums Jul 13, 2016

    STOP, WAIT, Do not walk into Ashley Furniture or you'll be sorry. read all the complaints, web-site after web-site, complaint after complaint, I find it amazing when you ask people about Ashley the comments you get, There all Horror stories, try it! I wish we would have. No matter what the ads say, or how they treat you during the purchase it never works out. You will be one of the thousands of us that cancel your order. So save yourself the time and shop elsewhere. My experience was so bad I ended up with no furniture over the holidays, we sat on the floor. I will never waste my time and walk into any Ashley store again!

    2 Votes
  • Af
    AfuR74 Jul 13, 2016

    I can't review the furniture because I still don't have it. I ordered it before Thanksgiving and was told the latest it would be in was 23 Dec but would probably be sooner. It is now January 4th haven't heard anything yet. I have been told that they can't do anything for me, because it is a tentative date. This was supposed to be a Christmas gift for a 12 year old. To add insult to injury I received a coupon entitling me to $100 off of the purchase of a mattress. I ordered a mattress with the rest of the furniture spent $2000 and they can't come deliver it and put it together for me since we won't be off next week.

    2 Votes
  • Rb
    rbits Jul 13, 2016

    A few years ago a poster with your alias re-posted a complaint about me that some else had originally posted. The original complaint had no merit what so ever. Therefore the re-post had no merit. The whole thing has hurt my relationship with my family. Just like with the post about me, you like to join ("member since") each time you complain about someone. I can see how no one would really take Afur74 seriously if they saw just how many complaints Afur74 makes per unit time. So you go out of your way to make site users believe your not just a whiner. I believe you have the right to complain about anything that you personally feel ripped off about. Even if you are the most ripped of person on the face of the planet. In my case though, Afur74 re-posted a complaint someone else made a year before. Why would someone do that? He/she/(you) did it anonymously, with even the United States location being vague. I thought this was a cheap shot. In the unlikely event that you are a different Afur74 disregard this. Though you really do complain a lot.

    1 Votes
  • Sm
    smhnj2005 Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a "leather" loveseat and recliner from the Turnersville, NJ Ashley in 2007. Within the first six months the finish was peeling off the back of the loveseat. After a year of multiple phone calls and service visit errors they replaced it in 2009. A year and a half later the same thing is happening to the back along with the bottom cushion surface is coming off. It is a waste of time calling again to just get a run around. I will never purchase another piece of furniture from Ashley again. POOR POOR Quality furniture!!

    0 Votes
  • Ja
    jackiemmasi Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Poor quality of furniture and the service is very poor because they will tell you one thing and won't do it.we signed up for warranty on our bedroom set and unfortunately they where not able to find the paper work but reappeared after one year and they refered us to montage warranty company where they said yes they is a manufactured defect on the bed but there is nothing they can do.bad company full of lies and the warranty company that comes with it. its a fraud tooo.

    0 Votes
  • Ma
    Malli B. Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I bought furniture spending $$$$ for a sectional sofa, recliner and arm less chair. They only delivered recliner and arm less chair and one piece of the sectional. When I called the store they said they are going to order the additional pieces. Nothing happened in two days. When I called the store again the manager tells me that they delivered the right pieces, and I only purchased the pieces delivered. He is asking for another $$$$ for delivering the additional pieces. When I asked him what went wrong, he tells that his sales person made a mistake with price, so he is not going to deliver what I purchased in full. The request to return was accepted but never scheduled. I am going to file in the small claims and see what will happen.

    Ashley Furniture
    3875 Venture Drive NW
    Duluth, GA

    0 Votes
  • Cl
    Clark Jul 13, 2016

    I cancelled my ordered within 7 days and they said my furniture was on its way so they would have to charge me a restocking fee. In which my delivery day was scheduled for two weeks later. I know this was a blantly lie. Do not purchase from ashley furniture. Last sumer I also purchased some other furniture in which it took over three wks for me to get it. Then after delivering my furniture. My sofa had a big rip in the corner in which the tried to hide. Then they said it would take an additional three weeks for me to get another sofa. Ridiculous!!

    0 Votes
  • In
    intocars28 Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Dont even know where to start. To sum it up between dealing with the customer service on the phone to in store service it was an awful experience. I would suggest to every one never go there. It starts from when they tell you prices for delivery and you will get military discounts then make it to the checkout they tell you discount only applies to certain items and your delivery is $20 dollars more because you live one city further even though you told them what city you were in. Next to the delivery drivers damaging your home for a sofa that you did not even get to keep since it did not fit. Then dealing with the sales manager who does not even know how to treat customers along with the 3 hours of wasted time going back and forth with being mis informed by the store, cust. service on the phone and the delivery drivers nobody is on the same page. Now the one piece of furniture i did keep is falling apart so when i looked under one of the chairs its missing screws less then 3 days old still waiting for answer on that as well. Oh and still waiting to get damages fixed. Its been real nightmare wish i would have never stepped foot in an Ashley's.

    0 Votes
  • De
    Denni Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I bought furniture at Ashley in mesa Arizona on November 202010and paid cash and I'm still waiting for my sofa and cair The sent me my first sofa in the middle of DEC and It was ripped all across the bottom so I refused It the second sofa came in a couple of weeks later and it has nails sticking out the front and it is also ripped on the bottom .As i was not here when it was delivered they told my daughter that she had to accept it so she did. I have spoken to 3 different managers and have got the run around from all of them .I finally was out in contact with a Dominic Biscotti and he assured me that he would take care of the problem immediately so he ordered me a new sofa and chair which was to be delivered before the end of January and I'm still waiting .In the meantime MrBiscotti wont even take my calls or call me back .I tried to get a hold of the owner who happens to own 5 stores in this area and he also doesn't call back. I think its appalling how they do business here.You would think that the owner would want to know how his business is being run.

    0 Votes
  • Cc
    Cccc Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I sat on my kids bed and it collapsed. My 3 year old really needs a place to sleep. Service said they would call us in 8 days. They didnt call. Keep in mind this is to set up an appt. It might take three weeks or months or whatever for my kid to get her bed back. RUN THE FCK AWAY FROM THIS COMPANY if you live in the Central Maryland area. They outsource their repair work and it is aweful. Get yourself a good pair of running shoes and run from Ashley Furniture! This place is a huge JOKE!

    0 Votes
  • La
    LatJ71 Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I lost time when I contacted Ashley to file a report on a newly purchased sectional recliner. Ashley referred me to the extended Warranty for repair. After contacting these people and submitting what they wanted, I was contacted a week later and informed that I need to contact Ashley because my item is under the manufacture warranty. I do not appreciate Ashley initial service when they referred me to the extended warranty, when my claim needed to be handled through their service. I was not handled properly and this has costed me time and I value the time I spend.

    0 Votes
  • Hc
    HChamness Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I ordered $4000 worth of bedroom furniture that was promised in 2-4 weeks, now it is going to be 8 weeks! There is nohing they are willing to do to satisfy me or to let me cancel the order. I will never buy from Ashley again and I was planning on re-furnishing my whole house! We told our sales guy that we were getting rid of our current bedroom furniture for the new so it was very important that we have it in the 4 weeks and he said it would be. My fiancé and I are now sleeping on our mattress and boxsprings on the floor and there is nothing else in our room. Our clothes are in baskets because we made a promise to sell our bedset to someone and because we are people of our word, kept our word and Ashley has us sleeping on the floor because they don't keep their word. Absolutely ridiculous!

    0 Votes
  • Sh
    Showns Jul 13, 2016

    They have my son sleeping on a floor too!!! He's 4 years old!!! They think they won't be giving me my money back too. Got news for them; I'm calling my attorney this afternoon. This is just ridiculous!!! I WILL NEVER EVER BUY ANOTHER THING FROM ANYONE IN THEIR STORE!!! THEY ARE CROOKS!!!

    0 Votes
  • 1a
    1angryconsumer Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My husband purchased a couch from Ashley Furniture . I had no idea which couch he selected (I was not with him) so when they came to deliver it he was at work, I took the couch in only to find out that when he came home from work that it was NOT the couch he selected. He then went on to tell me that he watched the sales lady write down the item number so he was not sure how the error was made. I immediately called the store only to be told that I had to call the corporate office because the couch had been delivered already, so I called the corporate office who in turn told me I had to call the store. After being pitted against the store & coporate office someone finally contacted us from the corporate office. However we had to wait several days to find out how they were going to resolve the isssue, because the manager of the store was off of work. They resolved the issue by telling us that we could keep the couch until the one my husband really ordered was delivered, the only problem was that they expected it back in excellent condition, & we have 2 small children (we didnt want that burden). We insisted they pick it up because we were not trying to be stuck with it, and then we were without a couch for almost ONE MONTH. I then contacted the corporate office & told them that any company that we had ever come accross, if they had wronged us they offered some form of compensation, I said to the lady in the corporate office "your company never did that" Get this, the lady from the corporate office told me "Our company does not offer compansation, if the customer feels they want it for whatever reason, the customer has to ask for it themselves" I then said I feel that if a company has wronged a customer the company should offer it, the customer should not have to ask. She told me again that I would have to ask, so I told her that at this pooint I was asking for some form of compensation. She told me she had to ask the manager of the corporate office & she would call me back. She called me back only to tell me that the manager would not be offering us any compensation. Do not buy from this company they do not value you, and only offer empty apologizes.

    0 Votes
  • Vi
    Victor Jul 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I came in to buy a dinnete set & let me tell you i have NEVER dealt with such a nasty man!! he was literally forcing me to buy and when we got up to the counter i was just DISGUSTED at they way he talked to the girls at the front. he has no manners what so ever & proceeded to cuss out his own salesman in front of me & 2 other buying customer. i left out of there so fast. I DO NOT RECOMEND REGENCY!! THEY NEED TO TAKE THAT MANAGER OUT OF THERE HES HORRIBLE! beware of the short guy with glasses! NASTY NASTY ATTITUDE!

    0 Votes
  • Ka
    KarD11 Jul 13, 2016

    Please listen to me if you are considering purchasing furniture from ashley furniture. This is the most horrible furniture store in the world. When you first walk into the store they will kiss you behind just to make you buy something. I spend 3000 dollars on just love seat and sofa, i had to wait for over a month for delivery not only that but the service i got after they took my money was unbelievable. They kept telling me lies about when it will arrive and customer service was horrible. I guess after they get your money there is no service with them. I will never go back to that store in my life, I went to roomstogo for my dining and bedroom furniture and its already here. This just unacceptable and i hope they all go to ***. They are just money hungry ### please do not shop there.

    0 Votes
  • Fu
    furniture rip off Jul 13, 2016

    Middle of June ordered a pub dining set that was on sale. Was told it would take 2 weeks to get in. Instead of driving to phoenix we paid the guy $20 cash to deliver it to the store for me. Not sure why it was under the table deal but hey I was happy to not drive to the warehouse. Get home and putting the set together when theres no front legs to the chairs. I call customer service to be told I can bring it back and get a refund or order new legs. There telling me I should have inspected the box before picking it up. Now its a huge heavy box thats sealed that was loaded into my truck by a couple of guys. Wouldn't of thought someone wouldn't have packed the legs!!! I'm told it will take 5 days to fed ex new legs. Mad but ok I can live 5 days. Call back next day to get confirm number that it was ordered now a lady tells me its 5 to 21 days to get my legs. Now I'm really frustrated. Its been 14 days now and I call to check on the status of the reorder and another lady tells me its 7 to 21 days for them to just get it ready to ship out and to wait another week before calling back. This is the worst company I have ever dealt with. My husband refused for 5 years to go into the store to look for anything as the staff follow you around like vultures. You touch anything in the store and there on you right away thinking they can sell it to you. I finally get him in the store and buy this set and this happens. I will never go into that store again or recommend them to anyone. Should never take this long to get something that they screwed up in the first place.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.