SUBMIT A COMPLAINT Complaints & Reviews / product not received

Oct 04, 2019

On 9/26/2019 I placed an order for address labels. On 9/27/2019 the funds $25.76 were taken out of my account.Since then I have been unable to reach any one about the were abouts of my Lables. The Phone number listed is for Maker House Kitchers not ArtFire. All e-mails come back as boga... / custom jerseys

Sep 24, 2019

Artfire.comEVIEWSQ&AAsk QuestionWrite a Review DID YOU FIND THIS PAGE USEFUL? tommys155 Tommy S. 1 review 9/24/19 Dont use any of these sellers! Artfire, Fansheaven, Epic, Edgesports! I purchased a jersey for my son, from "Edgesports" which obviously was passed over to "Epic"??, that hasn't arrived... / trying to end artfire account

Apr 02, 2019

We are a very successful seller on Etsy. We decided to open an Artfire site. What a disaster. We can't get them to stop charging us for a site we closed six months ago. They never respond to emails, except with automatic replies. We just noticed another charge, even though we canceled... / makeup palette

Jan 22, 2019

Artfire.comI had ordered the James Charles palette for my friend for Christmas. It had come after Christmas, beginning of January. I had giving it to my friend a week later when I had seen her. She went to go open it and use it and noticed it wasn't the real James Charles palette. Red the Ingredient... / I am waiting for my order and have not received it~ not happy!!

Dec 28, 2018

I don't know what's going on but I haven't received my order and I am very upset. It was a Christmas gift and Christmas has passsed! It has been impossible to Track my order, which I was given the tracking number. I placed my order on Dec. 18th and received the Tracking email on the 20th... / stephan diggs jersey

Oct 24, 2018

Artfire.comI ordered a Minnesota Vikings Stephan Diggs Jersey for 59.99, thinking it was coming from the United States in a Large, when i finally received it and tried it on it was 2 sizes too small, No Refund was given and was told that they sent me the right size, i should reorder and they would... / where is my order?

Oct 05, 2018

paypal took money out of my account a month ago no email nothing i ordered a kids jersey. [protected] 1810815 1wh753811e7182820 If I do not hear from you I;m turning this in to better business bureau NOT HAPPY If I would have seen all complaints would never have ordered. I... / item not received

Aug 03, 2018

I did purchased on line the following item : Inter Milan Home Jersey 2018/2019 on jul 21, 2018; but still do not received the item !!! Jul 21, 2018 18:28:38 PDT Transaction ID: 6Y312563PE056470M Payment sent to [protected] Payment sent from [protected] Funding... / I have not received my online order and I want answers!

Jul 09, 2018

On June 22nd I received a confirmation from seller DrFshop2018 through your website that my order invoice #1763946 have been shipped and will arrive shortly. I tried emailing the seller, [protected], several times but do not get an answer. I need to know where my package is and a... / scamlier

Dec 16, 2017

I bought a 1st birthday outfit for my daughter and never received it by her birthday ..which was a month ago..after I contact the seller and customer's service through email..they said idk if you joking or trying to scam us but when you bought the outfit with PayPal we automatic contacted... / no service, no response

Nov 15, 2017

I will never return. I have had enough. I have spent a long time on endless one side attempt to contact their stupid customer service. They never respond. You know, it would always be easier to call and express your emotions in words, but this company prefers to hide behind emails. Ok, but... / total scam

Sep 26, 2017

Once they have your credit card information, it will be hard to get rid of their charges. Remember my words. They have lots of fees for absolutely everything, you'll be surprised. If you ask for explanations, they will find no words to say, they themselves have no idea. So you better read... / Stay away from ArtFire and shop elsewhere!

Aug 11, 2016

Purchased a swimsuit from two weeks ago. I paid for the product and haven't received it yet. There was also no payment confirmation which seemed strange to me. I contacted the seller regarding my order status and two days later finally received a response stating that my...


Aug 31, 2013

BEWARE OF HOPE KEPHART ON ARTFIRE !!! This woman will rip you off, I purchased a stained glass piece from her on May30, 2013 after several emails inquiring about the delivery status, I eventually received the item (cracked in 2 places) on July 11, 2013. I immediately contacted her and told... / Very disappointing, very shady business


BEWARE of The website is barely functional...and very clunky...annoying to use. I would imagine that they hook in many with the 14 DAY FREE TRIAL... I signed up to give the 14 days a try and I cancelled my subscription on the 14th day. A day later I was charged for a month. When I... / I had the horrible experience with them


The site itself looks horrendous! It looks like a 10 year old designed it. The font is huge! It looks ridiculous. The first time I signed up for the site, I was signing up for a free trial. I am sure that I would not have chosen to pay for such a crappy site with horrible functions. If... / Scam


"Doesn't get any worse than this. Stay away!" That is the best explanation I can give of this website and the seller Grime Designs on this website. Grime Designs shipped me an unapproved wedding program, which had spelling errors, I received the shipment the day before my wedding even... / The site is broken from the people who run it to the site itself


The site is broken from the people who run it to the site itself. The forums are brutal & overrun with bullies. It's no wonder that there are some 5 star ratings. Those are the same people who have cussed others out for disagreeing with anything there. One even went so far as to tell... / mislead and deceived me

Ro mislead and deceived me. They told me to sign up for a free 1 month membership and then if I wanted to continue after the month I would be charged $11.99. Well, they charged me the very second I signed. I have been emailing and leaving messages numerous times to get my money... / I have no idea how many sales I lost due to their error


I hand make all of my items and work very hard to keep my customers happy. I began with listing a few of my items I paid every month and my items were promoted a lot. I also have an etsy site that I sell alot of items on. I never had even one sale on Art Fire. I had Facebook friends who... / Stay away from these crooks


As a marketplace venue hosting many individual shops, this site has more bugs for both buyer and seller than any other online selling venue (Ebay, Etsy, Zibbet for example). Admin of the site are rude, state untruths causing sellers to waste time fixing things in their shop and have gone... / The site is broken, it doesn't work


I started selling at ArtFire in 2009 and at first really liked it. The forums were friendly, there was a real sense of teamwork, everybody was helpful, including the COO, Tony Ford, and my sales were terrific. Last summer, the entire site took a nosedive and became the opposite of what it... / No refund and their customer service can do nothing


I placed an order with one of their sellers and when he didn't ship I inquired to find he waited to get my money to buy the necessary supplies. I canceled the order. He then shipped the order and promised a refund anyway. He lied, no refund and their customer service says (after 6 months of emails) they can do nothing.