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CB Electricians and Plumbing American Residential Services / ARS Rescue Rooter Complaints #2-21
American Residential Services / ARS Rescue Rooter

American Residential Services / ARS Rescue Rooter review: plumbing repairs

M
Author of the review
11:07 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American home shield sent ars to my home to repair leaky toilets in june and july 2010. I have discovered ars never properly repaired the leaks and I have no warranty. I purchased my 2 story home in 09/2009. It came with a 1 yr warranty.in june/2010 I noticed a stain in the ceiling of my laundry room and in the garage. I contacted ahs. Ars visited my home twice in june and twice in july for these repairs. To my surprise 6 months later I noticed the same stains in the ceiling again. When I called ahs and ars they both gave me the 60/90 day run-around warranty spill. I explained that there was "no way” I could have reported this in 2 or 3 months. The ceiling had been repaired and it took at least that long for the water stains to reappear. Now because ars failed to properly repair these leaks, i’m being held accountable for not reporting the faulty work timely. I am a 1st time home owner and I think ars should be held accountable for the repairs they were sent to my home to perform. Ars cannot provide any records or invoices proving they inspected or repaired the toilets for leakage. I have talked to ahs and they have confirmed that when I originally phoned in june and july I did report leakage from both toilets. The ars tech did come out and did take up the toilet in the mbr replacing the ring around it. The tech told me the toilet was not sitting evenly and that this was causing the toilet to leak. He did inspect the toilet in the other br. He told me there were no major problems with the toilet. He did cut holes in the ceiling of the laundry room and in the garage ceiling... I'm just not sure what he did or didn’t do to the pipes or plumbing. He did not notate any of this on the invoice. A few days later ahs sent another contractor to repair the holes in the ceiling. Ars is not being honest and should be held accountable for correcting this problem. I'm the consumer this is not my fault.

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The complaint has been investigated and resolved to the customer’s satisfaction.

Keywords:
ceiling faulty work garage inspect leaky toilets plumbing repair stain warranty water stains
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  1. American Residential Services / ARS Rescue Rooter Contacts

  2. American Residential Services / ARS Rescue Rooter phone numbers
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    Building Services
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  3. American Residential Services / ARS Rescue Rooter emails
  4. American Residential Services / ARS Rescue Rooter address
    965 Ridge Lake Blvd, Suite 201, Memphis, Tennessee, 38120-9401, United States
  5. American Residential Services / ARS Rescue Rooter social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 03, 2026
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American Residential Services / ARS Rescue Rooter Category
American Residential Services / ARS Rescue Rooter is ranked 6 among 146 companies in the Electricians and Plumbing category
#04 Mr. Rooter Mr. Rooter #05 Roto-Rooter Group Roto-Rooter Group #06 American Residential Services / ARS Rescue Rooter American Residential Services / ARS Rescue Rooter #07 QS Supplies QS Supplies #08 AES Indiana AES Indiana
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