Armstrong Relocation
reviews and complaints

Armstrong Relocation moved us from one state to another in 2 days. We were guaranteed by our moving team that the van went straight from our home to the warehouse, and straight from the warehouse to our destination. We were told that nothing came on or off the van while it was at the warehouse. We received all boxes. When we finished unpacking, we realized that our two cameras were the only items missing. They were in our house the day of the move, and we were missing nothing else. They were stored in different locations in our house in their own bags, and we received everything else in close physical proximity to them.

The cameras were conveniently left off of all inventory sheets, and the movers were very pushy with the paperwork with my wife. She had intended to pack the cameras in her personal vehicle, but by the time the movers had rapidly packed up our belongings, she did not suspect anything in our then-empty house.

One of the movers in particular was very interested in discussing monetary topics. He even directly asked me how much we had paid for our new home.

When I attempted to resolve the issue with Armstrong, I was told repeatedly "we are working on it" and to "file a claim". I requested video files and GPS records of the truck to no avail. I also truly feel that they were skirting responsibility for the theft. The claims company (Unigroup/Unirisc) denied the claim on the grounds that we signed for all boxes received - a fact that I was not at any point disputing. Of course, we received all boxes, but the cameras were never packed in one - thus they were never assigned a number. We would not have known that the cameras were stolen until we had fully unpacked everything - a process that took days. I would certainly not recommend the use of Armstrong Relocation if they enable these sorts of things to happen.