The complaint has been investigated and
resolved to the customer's satisfactionResolved Ardent Property Management/Fieldstone Trace — Theft & Fraud
resolved to the customer's satisfaction
Rented there from [protected] and what a joke. This place was also run by a bunch of monkeys. Triangle Real Estate Services had to change their name to Ardent Property Mgt. due to numerous complaints filed against them. First, the windows were horrible. You had to layer on the window insulation during the wintertime or else your furnace would run constantly. And second, you were forced to use "Columbus & Central Ohio System" for water, and "American Power & Light" for electric, both of whom were directly tied to Ardent Property and both were simply power & water "re-sellers". They buy power & water, then turn around and resell to the residents at a higher rate, further lining the pockets of this greedy corporation. In other words, you were charged for water & electricity as a "unit". Regardless of how much or how little used the number of apartments within your unit divided the total. Then you were left feeling like you paid for someone else’s usage. I painted, cleaned, and did everything as noted on the move out sheet that wasn't considered "wear & tear". I finally moved out on 11/15/08. Then, on 12/12/08, I received a damage bill from Ardent Properties for almost $4, 200. Their claim for damages was absolutely absurd. That place was only put back into its original condition prior to taking occupancy. Since when can you be charged for carpet after 4 years of residency? It's called "wear & tear". It ‘s not like this carpet was made from imported Egyptian wool. I'm just outraged. The apartments were almost 30 years old and were showing horrible signs of aging; it wasn't the Taj Mahal. Funny thing, they "claim" to have a "new look". Yeah, YOU pay for that "new look" from all the upgrades they charge to your unit once you move out. I've checked with the Better Business Bureau, which Ardent Property maintains they will no longer respond to any customer complaints, nor will they arbitrate with them. Triangle/Ardent both have an unsatisfactory standing with the Better Business Bureau. I have also obtained a very large stack of complaints through the State Attorney General's office on Triangle Real Estate/Ardent Property Mgt., all of which show poor consumer practices. In addition, I contacted a public non-profit attorney group, which Triangle/Ardent would not mediate through as well. They seem to distance themselves from any consumer group, trying to make people feel helpless so they have to pay their outrageous charges. My roommate & I figured it out: the longer you live there, the more they try and screw..I mean, "charge" you once you do move out. Well, they won't get another dime from me. Beware of ANYTHING owned by Ardent Property Management. Research online for yourself before you decide to move ANYWHERE owned by Ardent Property Mgt. and you'll see EXACTLY what I mean.