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ApartmentRatings Complaints Summary

3 Resolved
6 Unresolved
Our verdict: Engaging with ApartmentRatings, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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ApartmentRatings complaints 9

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ComplaintsBoard
G
3:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ApartmentRatings A division of Internet Brands, Inc.

Fake reviews-I was scammed, lost my money.

The point is that I fell for the positive reviews I saw on this site. There are only positive reviews on Apartmentratings because they are deleting all the negative feedback. I left a review there and several minutes later it disappeared! I went online and found many complaints that negative reviews get erased! So please, do not believe anything you see on Apartmentratings.

Don't trust this website

Not sure you can trust this website. I don't and I have some reasons.

In a nutshell. I went through a negative experience and decided to share it with their readers. So I wrote a review. I saw it was published. But several days later they deleted it. I used no bad words, everything was correctly written, in general, it was a negative review written in a polite manner. I wrote a similar one again and it was deleted too.

What can I say? It's absolutely obvious that this website is full of positive but fake reviews. So I would never trust anything they publish there...

Desired outcome: Apartment shoppers should use Apartments.com and other sites like google, yelp, and facebook. Apartmentratings.com is a huge fraud.

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ComplaintsBoard
C
2:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ApartmentRatings Start stating true facts.

This organization has an F rating from the national Better Business site. Even in their information about themselves on the website, they "state' things like"they are the most visited" website for apt reviews. If you do a little research on them, as of Spring 2023-they are the 6th.

The organizations (or apt communicates) must be paying something to add positive reviews or remove negative ones. I tried to leave a review, and the website just took me in circles. One particular apt community had like a 100 5 star reviews. They were all from like one year. Where are the reviews from other years? The place has been in business for 40 years.

If you look at more trusted websites like yelp, facebook, google, and other apt sites, the highest rating for the apts was a 3 out of 5.

Other reviews here say the same thing-Something is fishy here.

Desired outcome: Start with that you are "not the most visited apt review site." As of spring 2023-you are the 6th.

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ComplaintsBoard
J
3:23 am EST

ApartmentRatings don't trust this website

not sure you can trust this website. I don't and I have some reasons.
In a nutshell. I went through a negative experience and decided to share it with their readers. So I wrote a review.
I saw it was published. But several days later they deleted it. I used to bad words, everything was correctly written, in general, it was a negative review written in a polite manner.
I wrote a similar one again and it was deleted too.
What can I say? It's absolutely obvious that this website is full of positive but fake reviews. So I would never trust anything they publish there...

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Is ApartmentRatings legit?

Our verdict: Complaints Board's thorough examination reveals ApartmentRatings as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, ApartmentRatings stands out for its commitment to quality and security. Clients considering ApartmentRatings should delve into its customer service record to gauge compatibility with their expectations.

ApartmentRatings earns 96% level of Trustworthiness

Perfect Trust Endorsement: ApartmentRatings achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for ApartmentRatings. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Apartmentratings.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows ApartmentRatings website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Several mixed reviews for ApartmentRatings have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up ApartmentRatings and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with ApartmentRatings's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
  • ApartmentRatings protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to ApartmentRatings. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
M
12:08 am EDT

ApartmentRatings Fake reviews

I used to rent an apartment via www.apartmentratings.com and had a terrible experience. That was a long story, I was scammed, lost my money.
The point is that I fell for the positive reviews I saw on this site. There are only positive reviews on Apartmentratings because they are deleting all the negative feedback. I left a review there and several minutes later it disappeared! I went online and found many complaints that negative reviews get erased! So please, do not believe anything you see on Apartmentratings!

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ComplaintsBoard
E
4:54 pm EST

ApartmentRatings The ratings of apartments listed are completely fraudulent

The place I used to live in used to have a rating of 18%. But in the last couple years many of the negative reviews - particularly the ones mentioning the bad insect problems - have mysteriously disappeared! Having lived there myself I know the insect problems were bad and the reviews were legit. Now the place has a 34% rating.

Don't trust this site at all - the ratings of apartments listed are completely fraudulent!

Also it's my belief that positive reviews are more likely to be the fraudulent ones than negative reviews. Management has a vested interest to keep their rating up and create fake reviews (especially if they have a crappy place). The average person who has bad experience will post one review - they're not going to recruit 10 friends to write negative reviews about the place. Management also is free to respond to reviews in the comments section to present their side of things.

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ComplaintsBoard
U
4:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ApartmentRatings Everything

DON'T MOVE HERE, THIS IS THE WORST OF THE WORST! RUN AWAY!

Run...Run... do not come close to this horrible place...

Management is NASTY! Specially the receptionist! They have a very bad attitude and do not hold up their end of the bargain, they are very rude and extremely unhelpful.
They charged all the security deposit for all sort of cleaning and more ... for no reason. A light bulb replacement is $10. Never heard when you were moving, need pay $55 for carpet cleaning because before you move out they want you to clean the carpet proffessionally, if not they will charge you. They just expect you flying instead of living in the apartment. Even the bathroom mirror charged $5 for cleaning. Even the windows they charged $45. because you supposed to clean the windows, bathroom floor, tub, toilet bowl-$45 but their aim is to never give your deposit back. So check your inspection sheet when you get it and check every little stain in the floor, in the drawers, everywhere!
I am a clean person, and I was cleaning after moving out. Still they put "Dirty" on all sorts of things, In fact, it much cleaner then when I first moved in!
So you can never expect to get security deposit back! Never live here!
I must say that out of my years of rental history Royal Crest was the WORST! PLEASE if you are reading this do NOT rent here if you can help it because it s not worth it!

Royal Crest Estates Apartments
19 Royal Crest Dr, Marlborough, MA 01752
[protected]

Read more: http://www.apartmentratings.com/rate/MA-Marlborough-Royal-Crest-Estates-Apartments

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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ComplaintsBoard
R
4:51 am EDT

ApartmentRatings I can't believe this website is legal

Terrible! - I can't believe this website is legal! Anyone can lie and say anything and say it anomously and nothing is verifed. At least with the better business bureau if someone complains a business can tell their side of the story. With this website anyone can say anything and not have to defend their position. This site should be taken down.

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ComplaintsBoard
E
5:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ApartmentRatings Bad service

I went to this site simply to review some tentant ratings regarding a couple of apartment complexes that I am considering. In order to read the full review, it was required that I create an account. A telephone number was required in order to complete the account, so I provided them with [protected] in order to avoid calls from locator services (phone number should be optional, not required). I then received an e-mail asking for a phone number, and responded as to why I did not wish to provide one at this time. The next thing I know, some guy named "Ty" with the apartment locator service has traced my location via my e-mail, and is calling me at work just to let me know that he found me. This behavior was unprofessional in the extreme and more than a little threatening. In what reality is this acceptable business etiquette?

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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ComplaintsBoard
M
4:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

So they say they have brand new never lived in apartments for rent. So we leave our deposit a month before we are going to move in and our rent a week before we move in then the day we move in the a/c doesn't work the base boards are not on the doors don't have locks i had a list of 29 things that the manager needed to have complete and of coarse she say...

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