APA Hotels & Resorts review: APA hotel Ueno Ekimae front desk staff customer care

There is one person that speaks English works at APA Hotel Ueno Ekimae, whom I find was extremely rude. He does not have any customer service etiquette.

He has refused hotel customer taking bottle water from the lobby which they are free for customers of that hotel; and his tone to a customer has been very rude which does not reflect any Japanese culture, resulting to a negative image for the hotel.

I have been staying in that hotel for the 2nd time and has make me wonder if I want to stay at the same location coming year. My first visit staying at that location was very pleasant, however, this time was otherwise.

I hope APA hotel would coach the employee who treats customer not in a proper way of sop. (standard of operation)

Beside the water bottle issue, anytime with a question that he would give a very negative tone reply. That is a very unfortunate incident for any customer to experience.

I hope APA hotel Cooperation will look into this matter and rectify any issue may cause for their hotel...

Sincerely.

Customer