Anytime Fitness review: charged miscellaneous fines

Hi,
I am member of millwoods edmonton location. My name is Ramjodh Sandhu.I was charged $250 month in the month of April for letting my friend inside, who is also a member of that particular location. We both scanned our fob on the door, his fob didn't work but mine did. So we just went in. Next day our both fobs were working. I asked manager for refund. He is not replying and even not picking calls. I went to him, he said he is trying. It's been more than 2 months now. and now he says he can not do anything. Please do something at this. And just ask manager of that location to at least as a manager. He seems so helpless.