The complaint has been investigated and
resolved to the customer's satisfactionResolved Anthem Blue Cross — Stonewalling claims payment
resolved to the customer's satisfaction
I have yet to have a medical claim paid since signing on with Anthem Blue Cross PPO January 2009. Despite my providing releases of information for PCP both in Glendale and in New Mexico, sending a letter explaining my visits to a local PCP, Anthem tells me they cannot pay claims until they get more comprehensive records from previous doctors. My previous PCP in NM has moved so no records will be forthcoming there. I don't remember signing any documents stating that I am responsible for hunting down and somehow ensuring my doctor of a year ago sends tx information. What legal recourse do I have?