SUBMIT A COMPLAINT

[Resolved] Amoma.comhotel booking

5
M Aug 08, 2018

We stayed in the jury's inn Cardiff 19-5-18 we paid for the room on line though your website on the 18-5-18 we stayed the night and also got charged by the hotel on departure we have contacted the hotel and they said your company didn't pay them our payment. My name is Andrea robinson and my booking number is [protected] my telephone number is [protected] Thankyou if you can look into this and refund our money it would be appreciated

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Amoma.com Customer Care's Response · Aug 20, 2018

    Dear Mrs R,

    Thank you for bringing this matter to our attention!

    Following the investigation we opened on your behalf we learned that the amount that the wrongfully charged has been refunded, as informed to you via email by our colleagues. Please allow a few business days for the amount to be reflected in to your bank account.

    Please feel free to reach us back for any other information you need.

    Best regards,
    Eva
    AMOMA.com Support Team

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