Menu
Amerisave Mortgage
Amerisave Mortgage Customer Service Phone, Email, Contacts

Amerisave Mortgage
reviews & complaints

www.amerisave.com
www.amerisave.com

Learn how the rating is calculated

2.8 160 Reviews

Amerisave Mortgage Complaints Summary

53 Resolved
88 Unresolved
Our verdict: Engaging with Amerisave Mortgage, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Amerisave Mortgage has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Amerisave Mortgage. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Amerisave Mortgage reviews & complaints 160

Filter reviews by rating
5
19 reviews
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Amerisave Mortgage reviews & complaints

ComplaintsBoard
S
8:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amerisave Mortgage Scam & fraud

Wish I had read about Amerisave on this website.. This looks like a scam to make money out of Appraisals & application fees without doing any actual service.

I applied for refinance through Amerisave and provided all the documentation on the same day they asked for. I've a credit
score of more than 800. After 2+ months, they came back with loan rejection reason that my new home community has not
sold 70% of the possible homes (56 out of 130 sold as against 91).

I paid for the appraisal and credit history pull expenses (400$). Also, eventhough the home insurance is covered by my Association, they forced me to buy Personal property insurance with 125k limit which costed me additional 500$. I never had to have a Personal property insurance for my current loan with Bank of America. An additional 100$ for Condo questionairre. I lost 1000$ by working with them and also lost my chance of refinancing with other Companies as I wanted to honor my commitment. Rates went down drastically down to 4.25% during this period.

I locked the interest rate on July 26th — 45 day lock and they didn't close the loan within that period. They have a policy of not re-locking the rate when it goes down. But when the rate lock expires, they say it is extended without notifying the customer. No communication goes out unless I follow up with them. One of the worst companies to do Business with.

Read full review of Amerisave Mortgage
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
10:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amerisave Mortgage Misleading and overcharged me

Found Amerisave online when I was searching for lenders to refinance my house. I should have known that things were too good to be true.

When I first started the application process, the appraiser pressured me to get it done within the first 3 days and he said that was time of the essence. He charged me $500 for it even though the Amerisave website quoted substantially less... I checked today (9/30) and it says $400... so I paid 25% more than their good faith estimate!

This should have been a no-brainer loan...$225K on a home that was appraised at $600K... and I am a full-documentation borrower making well into the 6 digits income.

Slow to respond and after 45 days, they are saying they are not sure about my debt ratio... which hasn't changed when I first got approved for the loan.

They are very slow to respond and though they demand all kinds of stuff. I know that mortgage lenders are getting tougher, but this is incredible. BTW, I'm refinancing a mortgage that I had with Wells Fargo from 2 years ago (when I thought it was much harder to get a loan) but these guys are much worse.

I've probably gotton over a dozen home mortgages over the last 20 years and these guys are easily the worse... and now I'm out the appraisal and who knows what else.

Be careful with these guys!

Read full review of Amerisave Mortgage
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
7:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amerisave Mortgage Communication broken promise

Amerisave's Teresa Lykstad told me the loan was approved and would settle with a month. I then received a notice of denial by email from Michael Capell. Mr. Capell told me it was the system that kicked out my loan because of the 30 days it was supposed to close in and that Teresa would call me. I emailed her the next day because she did not call me. She emailed, "There is a debt to income issue. Therefore they sent the file back to me. I am trying to work it out. I will be working on your file this weekend to see what I can do with DTI issue. As soon as I do I will have the file reinstated. I will call you Monday." That was Monday the 20th of September and this is the 28th and I have yet to hear from her despite many emails and messages left on voice mail. Yesterday I emailed Michael Capell and he has yet to contact me. I fear the loan has been denied for reasons I am not aware of. I can't imagine how my debt to income ratio became a factor since absolutely nothing has changed. I told the truth and submitted all documents. Beware

Read full review of Amerisave Mortgage
Hide full review
ComplaintsBoard
M
12:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amerisave Mortgage Never again...

Having mortgaged or refinanced several times over the past 25 years, we felt fairly comfortable with the process. So, in spite of the unsettling number of poor reviews we read prior to selecting Amerisave, we were lured by attractive refinance rates and decided to give Amerisave our business. Never again. Fortunately, we were able to successfully close our loan last Friday, but the service Amerisave offered throughout the entire process was in every way, substandard.

First, communication was nearly nonexistent. Not only were our phone calls typically unanswered, our emails were acknowledged with "read receipts", but rarely responded to in a timely manner. And when we did receive response, vitally important questions were not addressed. But that was only the tip of the iceberg.

Amerisave took 57 days to complete the process and close our loan. And with phone calls and emails going unanswered, we were never really sure where we were in the process. This was even more frustrating considering the fact that the Amerisave website has a built in Loan Status feature that is designed to keep the client informed throughout the process. Unfortunately, our status was never kept current. In fact today, 6 days after our closing, our loan status still warns that Amerisave urgently needs Compliance Disclosures signed and returned. It also indicates that our title has not been ordered! Note to amerisave: if you are too busy to return phone calls or emails, at the very least, make every effort to keep the clients loan status up-to-date. Otherwise, it becomes a source of angst and disinformation.

Furthermore, despite having had 57 days to process our loan, Amerisave did not deliver our HUD and settlement statements in a timely manner. We received all of our paperwork via email less than 4 hours before our scheduled closing. And when they did arrive, they were incorrect. Taking a quick cursory look at the HUD, I immediately noticed that winter/summer taxes had been added to our principal. When I immediately contacted our loan processor, she acknowledged the mistake and said she would correct and reissue the paperwork. Unfortunately, when the corrected HUD arrived, it was still incorrect; showing summer taxes that had already been paid!

When I promptly emailed our loan representative (with tax payment receipt attached) to bring her attention to the over-charge error, she replied, I believe the HUD Settlement statement is accurate...

The proof was sitting right in front of her!

It took Amerisave 3 more tries to correct the errors and when we finally signed all the papers, the tax foible had STILL not been corrected! The statements we signed at closing DID NOT represent accurate financial information. When Amerisave finally did acknowledge the error, we were emailed a final corrected HUD; two days after we closed! Unfortunately for us, this meant it was too late to deduct the summer tax overpayment from our loan amount, which in turn, increased our principal.

I might also mention that during the last-minute rush to closing, Amerisave mistakenly emailed me another clients Final HUD statement! No further comment necessary.

Also be aware that the Up-Front settlement fees that Amerisave touts on their website are anything but Up-Front. The origination fee for example, can and will change by the time you close your loan. We were distraught by the fact that we had absolutely no control over our Rate Lock. Apparently, out rate locked at the very moment underwriting approved our loan. I say APPARENTLY because no one explained the process and we obviously had no control in the process.

Perhaps the most disturbing aspect of this experience has to do with our final Origination Fee. Obviously, your loan origination fee is an important consideration in choosing a lender and/or interest rate. When Amerisave notified us that our rate locked, effective 08/03/10, I immediately went to their website to find out what the advertised loan origination fee was for that particular day. It was $297.85 So, I copied the information (their webpage) and emailed it to myself for reference and verification.

We would later discover that THE Amerisave actual origination fee for 08/03/10 was something quite different: $626.08. We protested, sending Amerisave a copy of the webpage I saved on 08/03/10. But it would have absolutely no bearing on the matter. Amerisave explained that origination fees can change throughout the day and that my loan-to-value could also have a final affect on the rate. (Remember that THEY increased my loan amount when they added my Summer taxes to the loan amount!) Whats the bottom line? The borrower has no control over the final origination fee. Amerisave would like to make you think you do, but you are completely at their mercy.

Read full review of Amerisave Mortgage and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Morriscode
Missoula, US
May 25, 2011 11:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I can totally sympathize with this...This is exactly what I went through with them. I, too had print-screens of rates and "the credits" that they promised, but...in the end they did not show up. My agent said, Let me talk to my supervisor to see what we can do...she never got back to me...I am closed also...but never again with this company. By the way, I have used other lenders, like Quicken loans and never had this problem...

ComplaintsBoard
A
3:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amerisave Mortgage Deceptive practices

Stay away from Amerisave. They will rip you off. They are deceptive and should be shut down by the regulators. They waisted hours of my time. This is a high-pressure scam operation.

Here is a summary:
- I saw a great rate (4.375) on a 30 year loan
- I entered all my information online and paid the $35 credit check fee.
- I provided full documentation including income, assets, 2nd heloc, etc.
- I was preapproved for the loan and then was pressured to pay $625 for an appraisal by the mortgage processor.
- I did not pay the appriasal fee yet because I wanted a rate lock first.
- About a week later they called me and said that they could lock
in the rate, so I paid the $625.
- The appraiser came and the house was appraised at the appropriate value (1.23M for a 729000 loan)
- All lights were green and I was expecting a smooth close
- Then, nothing. Day after day, no communication from Amerisave. A month pasted.
- Everytime I asked them something he would say that the Sales Manager is talking to the investors trying to get an exception.
- W-T-F? What exception? Oh, apparently now my second heloc from Wells is a problem because it has a prepayment penalty of $500 (a fannie may guideline). They did not tell me this before they waisted my time.
- I know that they are lying about this because I just refinanced 2 months ago from another lender (aimloan.com) and this was not an issue.
- I have told Amerisave to F*Off and I am back refinancing with aimloan.com again.

Beware, do not fall prey to them. Protect your time and money. Look at all of the other horrible feedback online. I think the only good feedback has been created by Amerisave.

STAY AWAY FROM AMERISAVE!

Read full review of Amerisave Mortgage
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
11:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amerisave Mortgage Unwilling to disclose info

Prior to spending any money, even on a credit report, ask for a copy of the mortgage contract in advance. They will tell you they are unable to until you apply, but that is crap. They can give you basic details using your city, state and loan type. Amerisave refused to even respond to my request. I talked to Sean Park (Atlanta, GA) who assured me that I would be given every piece of info I wanted prior to starting but then I never heard from him or Amerisave again. Beware of anyone who won't provide basic info aside from government mandated disclosures. Beware.

Read full review of Amerisave Mortgage and 19 comments
Hide full review
19 comments
Add a comment
S
S
Suchdeep
, US
Jan 12, 2018 9:19 am EST

Sean Park is the best!

I
I
Ivana Vageyena
, US
Oct 27, 2016 11:00 am EDT

shennanigans

R
R
Ronald Jeremey
, US
Mar 08, 2016 11:38 am EST

This complaint clearly was done to tarnish an impeccable work history.

J
J
Janet Yellen
, US
Feb 03, 2016 6:25 pm EST

This complaint is rubbish

B
B
Ben Bernanke
, US
Sep 03, 2015 12:24 pm EDT

This thread is garbage and the complaint is ridiculous

S
S
Scotty Eng
asdf, US
May 09, 2013 1:18 pm EDT

I have just finished my closing yesterday (a REFI) and wanted to take this opportunity to say thank you for your company's effort in making this happen for me. I am very happy with the rate and terms of my loan.

In addition, I wanted to bring to your attention that none of this would have happened if it was not for a special individual in your organization from your Atlanta, GA office who went the extra mile for me; Sean Park. We need more of his kind around in the service industry!

G
G
G8ter 1
asdf, US
Mar 01, 2013 11:48 am EST

Sean worked fast and got me the best deal. I am happy with my outcome because there was no change at the end.

What I selected is what I got.

This man is honest and cares.

Thank you Sean!

DMD

J
J
Jason Silverman
asfd, US
May 31, 2012 7:07 pm EDT

I think you guys are the best in bussiness, doing bussiness with you guys means strickly bussiness, need to have every paper work clear and cut, credit need to be more then 700. Guys who are out there looking to Refi please make sure you to try Amerisave because this guys are best. Sean Park is best, what ever he promise he will go beyond to his promise to make sure the customer is happy and Satified. Yes Man, New Jersey

J
J
Jason Silverman
asfd, US
May 31, 2012 7:03 pm EDT

I just refied with Amerisave and it was great. I do not know what all the craziness is about all over the place, but this company honored what I selected.

Thank you Amerisave

M
M
Mateo Broduer
Boca Raton, US
Jan 16, 2012 5:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

As I’m sure you are aware being in the age of the internet any company can have their reputation bashed justified or not. While I will not profess that our company is perfect we make every effort to provide good service at competitive pricing. In today’s lending environment there are many challenges more stringent documentation requirements, declining home values and heavy scrutiny of the appraisal report. Many times folks find it hard to accept their property value maybe less than expected or don’t understand why certain documentation is required to get a loan today when they did not have to provide it in the past. One way we are able to offer competitive pricing is by requiring upfront deposits for third party services required like credit, automated underwriting systems and appraisals. This insures we have customers that are committed to doing business with Amerisave and allows us to not inflate pricing to cover the costs of folks uncommitted. Prior to locking a loan we do require basic documentation at the time of application so the file can be fully reviewed and run through an AUS to determine if the loan appears doable. Collecting the documentation and reviewing data does take some time and rates can change frequently. When rates are declining no one is concerned when locked pricing is better than their rate search but when it is worse they are obviously upset. We also use various automated value systems to determine if the stated property value appears supported and if it not we may also require the appraisal is completed before the loan can be locked. Taking these steps insures we have good pull through with our investors which provides us with good pricing we can then in turn pass on to our customers. Many issues affect pricing in today’s market, FICO scores & loan to value to name a few. If you search rates on a given FICO score or LTV and the documentation does not support that information the pricing can change. Some folks like to consider that bait and switch. For example if you search rates for a 70% LTV and the appraised value requires 90%LTV for the requested loan amount the pricing will not be the same. Or if you search rates based on a 800 FICO score and the true score is 720 the rates will not be the same.
Another item that seems to really make folks upset is the appraised value does not support the loan request so they don’t feel they should have to pay for an appraisal even though they clearly understood this is a non refundable fee. All of the issues mentioned above are clearly listed as disclaimers on our website we are not attempting to scam anyone this is all just the reality of today lending criteria.

You are correct our industry has suffered a lot of bad press but I can assure you we are honest people doing our best to make our customers and investors happy based on the current lending environment

ComplaintsBoard
N
12:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amerisave Mortgage Bait and switch

Do not use this company until you go on line and research them. they will give you a lock in rate and then lose all the paper work and stall until it expires and then tell you either pay the higher rate or pay them 500. I can document this with all the emails they send me.
I could go on and on about how they do not have an office but they all work out of thier homes and will not call you once you sign the papers.
So beware

Read full review of Amerisave Mortgage and 4 comments
Hide full review
4 comments
Add a comment
P
P
Penny Hazelip-Olmstead
, US
Mar 22, 2016 8:44 am EDT

This also happened to me-my credit was good, not excellent at the time. Refi was a good opportunity. lost the monet for appraisal, credit ck., and all.

C
C
Chrispp3
conyers, US
Feb 26, 2010 4:47 pm EST

I was scammed too! Wish I googled "Amerisave" before I started a refinance with them. I went to the BBB (Better Business Bureau) and they gave the company an "A" (scale A-F). So after seeing that, I thought they were OK to do business with. BOY, WAS I WRONG. After I was on the hook for $935, signed the good faith and paid for the appraisal, I was told that I didn't qualify for the rate and terms because my house was zoned "agriculture". I live in the suburbs of Atlanta on a little horse farm and never have had this problem in past refinances. After the lock expired, I was informed that I wasn't eligible and the new rate offered was the same as what I already had and the fees were 3 times higher! DON'T TRUST THE BEST BUSINESS BUREAU OR AMERISAVE! YOU WILL BE SORRY! YOU HAVE TO CHECK REFERENCES.

D
D
DLC35
Barboursville, US
Feb 12, 2011 5:18 pm EST

Google this corrupt company and get in on it! Class Action Amerisave

We are investigating a potential class action against Amerisave Mortgage Corporation, for deceptive practices in advertising of residential mortgages.

Many customers report that they respond to an Amerisave published offer of a low interest rate for the purchase of a home, or to refinance an existing mortgage.

It appears that Amerisave charges customers fees for both a credit check and property appraisal, but deny their application based on the credit check, which can be done instantaneously. In addition, Amerisave appears to deny applicants who are well-qualified and have excellent credit ratings. Amerisave may also state that by applying, one is "locking in" a rate, when that is not the case.

If you have applied for an Amerisave loan and have been assessed fees and charges as described above

R
R
Robnsc
, US
Apr 12, 2010 11:50 pm EDT

This is yet another example that Amerisave has multiple ways of milking you for either higher fees/higher rate. Steer clear of Amerisave!

ComplaintsBoard
P
12:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amerisave Mortgage Fraud and scam

xx:
your e-mail says I have not finished the application..
xx:
Are you there?
Josh:
What is your email?
xx:
[protected]@yy.com
Josh:
You'll have to forgive my response time - I am very busy.
Josh:
You need to complete a 3rd application... the 2nd one has not also expired.
xx:
why?
Josh:
You need to complete the application in FULL - including the appraisal.
xx:
I just got 2nd one couple days ago?
xx:
What do you mean why? ---- because you didn't complete it...
xx:
once I finished application it does not say to anything
xx:
I been waiting for good rate to lock..
xx:
You need to select a rate when you apply... there is no point apply until you are ready to proceed.
xx:
I wanted get pre-qualified..it does not say to you have lock right away..
xx:
how long do I have once I get pre qualify to lock the rate?
xx:
when I ask one of AmerSave agent, he said there is no time limit..
xx:
That is not correct.
xx:
You need to select a rate within 48 hours - That rate will not be locked in but that allows us to generate your loan disclosures.
xx:
where on web site this item is mentioned?
Josh:
I am not going in circles with you... do some research, it is a RESPA law..
Josh:
Have a good day;l
Josh has left the conversation. Currently in room: XX.

Read full review of Amerisave Mortgage
Hide full review
ComplaintsBoard
K
9:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amerisave Mortgage Run away!!!

I was planning on writing a full length dissertation on how incredibly dishonest Amerisave is but after reading all the other complaints it appears its already been done. I will say this...my "Sr Loan Specialist" Mark Metzger was the epitome of a "shady" saleman with avoiding phone contact and criptic 4 and 5 word answers when asked about possible changes in closing cost or recieving a good faith estimate. Yup...he refused to give me a good faith estimate stating in an email that "all costs are on our website". Once my wife and I realised the scam that was in progress we actual starting sending Hank questions via email to see how criptic and few word answers he could muster...it was actually kinda fun...but I digress...needless to say AVOID AVOID AVOID these guys. You have been warned!

Read full review of Amerisave Mortgage
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
12:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amerisave Mortgage Refinance

I was in the process of refinancing my mortgage and looking for the BEST rates available. I already was about to close with another lender when I saw an AD for amerisave.

I took a look at it and contacted amerisave and began asking questions.

I spoke with a gentleman with the initials HM (name not disclosed for privacy) there from the start. From April 20-23, I have 43 emails in my INBOX from HM.

The very first one starts with this question I asked: "A bank gave me a new refi offer of 4.375%,
$2263 monthly total with tax and escrow, And 15yr term. Can you do better?"

HMs response was: "of course click on the link below to get rates"

So from there the emails began. I am not a broker nor do I know much about mortgages, rates, and so on, so I proceeded to ask every detail I was confused about. I did not want to LOSE out on my other lender and needed to make sure amerisaves pricing is actually what they tell me before I paid any fees.

After several emails and a few phone conversations, HM sent me this email: "Go ahead and complete the application and pay for the appraisal. Call me if you have any questions."

Still not convinced, I did more research and continued with my emails to HM. Email after email, HM was persistant. I kept asking him are there any hidden fees, anything that can change my rate once I paid, he kept insisting that is what it is. The application states to enter your home value and loan needed. How do I know my home value? I can only go by what I have on my paperwork from my last appraisal, right?

Only two years ago I did my mortgage and Chase appraised my home for $350K. So all I did is enter this info in the application. HM NEVER told me if your home value dropped then the rates will be higher than what you see. He just wanted to lure me in so kept pushing the LOW rates on me. So being unaware of this, I finally ended up paying the fees and applied. After 43 emails of HM telling me he has a better rate, and before the appraisal came, he REDID the quote for me at $2233/mo, and I was satisfied. But once the appraisal returned at $285k, the monthly rate was MUCH higher!

I requested for a refund, but was totally declined. I told them I was mislead and misguided. Amerisave did not want to listen to anything. I even told them my other lender appraised my home for $335k. This was like taking candy from a baby for them. I am clueless when it comes to mortgages. It was HMs job to tell me what surprises lies ahead and certain criteria needs to be met before those rates apply. I was not steered properly.

I would keep away from this company totally. I wish I can post my 43 emails to show you just how badly I was lead. THanks

Read full review of Amerisave Mortgage and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
W
W
WG- CA
Cotati, US
Sep 20, 2010 8:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My experience was similar to most, a lot of poor communication between different reps. Eventually turned down after being put off for almost two months. An average credit score of 780, refinancing an existing mortgage with no change in monthly payment just a reduction in years by (5) and no cash out. I have never been turned down for a loan over the past 40 years.

I would hope to prevent others from going through this process and the frustration that comes with it !

WG- CA.

ComplaintsBoard
R
11:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Amerisave Mortgage - Deceptive lender application process

I applied for a refinance loan a few weeks ago. What started out with a 4.875% rate quote and approximately $2500 in lender fees ended up with a 5.00% rate and approximately 7600 lender fees. They just kept coming up with more “issues” on why my particular loan situation merited a “specialized” underwriter (I believe that they refer to them as “investors”...

Read full review of Amerisave Mortgage and 24 comments
ComplaintsBoard
S
2:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amerisave Mortgage Fees

Steer clear of Amerisave! If you fill out the on-line inquiry you get bombarded with emails and phone calls from them. They talk a good game, and if you decide to do a refinance with them they require your credit card number up front to charge you for a credit report fee. Then comes the $425 fee that you have to pay their appraisor, who appraises your home value super LOW. I cancelled my refinance with them within a week and a charge for $500 appeared on my credit card for "mortgage services". When I questioned them I was told it was for them "locking in" a rate for me! No matter that an escrow file was never even opened due to my cancellation so early on...these people are scam artists at best. Go to a REPUTABLE mortgage company instead.

Read full review of Amerisave Mortgage and 3 comments
Hide full review
3 comments
Add a comment
K
K
KLSS
, US
May 14, 2011 11:25 pm EDT

AIMLOAN was the WORST! No matter how solid your application and documentation is they will continue to make up ridiculous "underwriting" requests regardless of how many times you REPEATEDLY provide the information. AIMLOAN = crooks and predatory lenders!

R
R
Robnsc
, US
Apr 12, 2010 11:33 pm EDT

Another thing that happened. The appraiser that they sent out took just 15 minutes to appraise the property! An independent appraiser that I had appraise the property last December took 35-45 minutes. Guess which one was more expensive? The one that Amerisave sent out. Amerisave charged my credit card without authorization for $350! I paid the independent appraiser I hired $299! So, is it a wonder that the Amerisave appraisers appraises the homes lower? They are on a mission to appraise homes at the lowest possible figure so that Amerisave loan officers/agents can tell you that they need to either up your rate or fees! Please, run the other way from Amerisave. It will save you money, time, and aggravation. They are bad news! Go to a reputable lender. I had great luck with aimloan.com who processed a loan for me awhile back. There are other good lenders out there. Amerisave is NOT one of them!

R
R
Robnsc
, US
Apr 12, 2010 11:24 pm EDT

Exact same thing happened to me--almost to the letter!

ComplaintsBoard
G
1:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amerisave Mortgage Dishonest and unethical

BEWARE - Amerisave Mortgage engages in deceptive and unethical business practices.

Easily qualifying for a cash-out refinance loan, I was offered competitive rates and terms from Amerisave -- too good, it turns out for Amerisave. AFTER paying $400 for the required appraisal, Amerisave changed their rules, contradicted their loan officer and backed away from the loan.

Any responsible company would cover their error and make good on behalf of a client that was mislead. Amerisave is not such a company.

Read full review of Amerisave Mortgage and 6 comments
Hide full review
6 comments
Add a comment
A
A
Atlantaron
Smyrna, US
Dec 19, 2010 12:34 pm EST

It took 4 months to finally close. My contacts at Amerisave were incompetent and uncaring. I could give MANY examples - I have MANY emails showing MANY problems. The first closing attempt failed due to mistakes on the closing documents and had to be rescheduled. I have been through 8 closings in my life and this was EASILY the most frustrating of them all. Again, over 4 MONTHS to get this done!

C
C
Christie Gilbert
Springfield, US
Nov 30, 2010 1:21 am EST
Verified customer This comment was posted by a verified customer. Learn more

I applied for a loan on the first of September. One of the first documents that I had to suppy was the contract for purchase. The contract clearly stated it was due by the 16th of September. If this was an impossible date for them to make a committment I feel they should have communicated that with me. I supplied them with all of the paperwork they requested usually within the hour. Some of the paperwork I had to send twice. We have excellent credit and were putting 20% down. It appraised for $57, 000 more than we were borrowing. Nothing in that aspect to hold up an approval. When the contract date was due I pleaded with them to just get a letter of committment since I was pre-approved. I just received e-mails that both of my loan officers were out of the office for the rest of the week. Fearing that I might lose the house, I applied elsewhere just in case. I had to get a one week extention. The other company had a letter of committment in four days. I still got nowhere with Amerisave. After having to cancel, which I feel they cancelled on me, they charged me with a $500 cancellation fee. I do understand that I signed a loan/lock cancellation fee document but it does not tell you what that time frame is. I have tried everything to get an answer but I am not getting one. So, if you have to close within a time period you should stay away from Amerisave Mortgage.

P
P
poor employer
, US
May 08, 2011 12:47 am EDT

Amerisave has received numerous consumer complaints. What many do not know is that they treat their employees poorly as well. They hire and fire based on poor decisions made by management. They select a small group of employees to be loyal to and have no regard for performance. The majority of employees are paid 100% commissions and end up on a draw, which is where they want the employee to be before they get fired. Amerisave is unethical and the numerous former employees should band together on a class action law suite.

G
G
GidgetGirl
Exeter, US
Mar 28, 2011 5:36 pm EDT

In Sept. 201o I decided it might be a good time to refinance my 30 year mortgage to a 15 year. Unfortunately I chose Amerisave Mortgage to do this. I stated the process, send all the documentation they asked for (w2's, tax returns, pay stubs etc.). My credit score is 815 and I wasn't taking any cash out. I have enough cash assets to pay off the mortgage if I choose and job that pays 100k/year. Seems simple, yes? I assumed that within 6-8 weeks the process would be complete, but no... Appraisers were sent to my property twice, because for some reason the first one was unable to do the appraisal. This took one month. After two months the underwriting group was asking me for essentially the same documentation I sent from the beginning. I replied that I sent it already, but for some reason the underwriter didn't have it. Okay, so, is all my personal information including ssn floating around Amerisave somewhere? Comforting. About 1 day after this latest incident, I decided that they didn't really seem to know what they were doing and I sent a note to withdraw my application. Two weeks later I receive a confirmation of the withdrawal and denial of credit. Okay, fine. I'm sure at this point they have now messed up my credit score too, but I can live with that.

Another week passes and I receive a notification from my credit card company that Amerisave has posted a $500 charge to my account. Why, you ask? Nothing on the cancellation email, nothing on the application informing me of this charge. Long story short, after disputing charge via credit card - find out the is some sort of rate-lock charge - seriously?

All I can really say is, please DO NOT do business with this company, they are inept and will find ways to charge you whether or not you actually get a mortgage from them or not. Buyer beware!

M
M
Morriscode
Missoula, US
May 06, 2011 12:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Amerisave is the worst company to deal with. I wish I would have looked here first. Montana

S
S
Susan 12
Irvine, US
Apr 14, 2010 4:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Every place I have applied for a loan has done the bait and switch on rates. There is only one exception, that was First Integrity Lending in Irvine California. Rich is the gentleman who helped us get out loan. He’s the only person who told me the truth that until your ready to lock an interest rate “Rates don’t matter until you are prepared to lock”. I was thrown off at first, but as he said you can shop all day long and have 20 different quotes. But until you lock, you don’t have any idea what rate you will get because rates are changing all day long.

First Integrity also has an A+ rating with the BBB with zero complaints. It’s because of honest strait shooters like Rich that they have a perfect rating with the BBB.

If the truth and a fair deal are what you seek, don’t waste your time shopping, go to Rich.

Rich
First Integrity
Phone: 800.519.6558 x114
http://www.firstintegrity.us

ComplaintsBoard
M
12:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amerisave Mortgage Ripping people off

I have never been scammed until we decided to trust these decietful people. We like everyone else got "pre-qualified" and paid the upfront app fee and appraisal fee. They hired an appraiser to do the appraisal (that we had paid for) and then decided they would do an inhouse appraisal based off computerized info (all incorrect, they had us with a 2 bedroom house when we have a 5 bedroom house) "to make sure the appraiser did a good job" all of the sudden I get an email telling e that they are refusing to use the appraisal from the appraiser they hired, they dropped the appriasal by 35, 000 and told us they could not do the refinance as our appaisal was not high enough... the best part is they refuse to refund the money for the appraisal they insisted we do using the appraiser they hired! Of course no one will talk to us or return our calls, the most we have gotten is an email saying they would not refund the appraisal fee. If they are going to use a computerized in house appraisal, why do they have us pay for a legitimate appraisal? do yourself a favor and shop around, believe what people are telling you here. They are taking advantage of people getting 400 bucks from you and then deciding if they will make enough money on your loan and if not... they find a reason to decline your loan... tjere are plenty of legitimate loan programs out there that do not make a living scamming people. hey claim to have an A rating with BBB and when I filed my complaint... they do not even have a rating! Oh and by the way one of the "managers" that emailed me told me they respond to "all the complaints" that they get on BBB and elsewhere... that says enough..."all the complaints we get" I don't think most people are just filing complaints with the BBB unless they feel they have truly been scammed and clearly they have plenty of compaints filed. I will find any site I can to let people know what type of company this is, taking advantage of people who work hard for their money is disgraceful!

Read full review of Amerisave Mortgage and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
L
L
Linear Title
Middletown, US
Sep 07, 2012 1:51 pm EDT

Linear Title maintains an A+ rating with the BBB, is a member of the INC5000 list, and is a SSAE 16 certified company with a sterling reputation. For any questions about Linear Title, please contact our compliance department immediately at [protected] or by emailing compliance@lineartitle.com.

http://www.bbb.org/boston/Business-Reviews/title-companies-and-agents/linear-title-closing-ltd-in-middletown-ri-110450/bbb-rating

C
C
Consumer Protect
New York, US
Dec 05, 2010 12:14 am EST
Verified customer This comment was posted by a verified customer. Learn more

Linear Title & Closing is their title company and they are part of the rip off!

R
R
Robnsc
, US
Apr 13, 2010 12:32 am EDT

Amerisave does business out of the state of Georgia. All people who think that they have been scammed by Amerisave should report the company to the Georgia officials. See: http://www.georgia.gov/00/article/0, 2086, [protected]_[protected]_[protected], 00.html

Georgia Governor Sonny Perdue is a very pro-consumer governor and has introduced a lot of legislation in the state of Georgia during his tenure. Please, don't let these business suit bandits continue to scam consumers, take the time to report them to the FBI Internet Fraud Unit (http://www.ic3.gov/default.aspx), and the Atlanta, GA Better Business Bureau (http://atlanta.bbb.org/Consumer-Complaints/). And, lastly, let's not stop there. The Internet has many, many sites that are devoted to posting complaints about companies that are mis-advertising and doing business fraudulently.

R
R
Robnsc
, US
Apr 12, 2010 11:56 pm EDT

Folks, yet another example...This is a great description of the scam that Amerisave has going. They have numerous ways of getting more money out of you--if you let them! DON'T LET THEM! Go to other lenders--there are lots of them...I doubt that there could be a worst one!

ComplaintsBoard
S
7:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Amerisave Mortgage - Screwed by amerisave

I to was ripped off by Amerisave. I was told that I would have a certain percentage rate and a certain type of loan and was "locked in." I am no mortgage expert and took this company on thier word. I gave them my credit card and paid up front for a credit check and appraisal. After they got that credit card payment everything changed. My rate, the type of...

Read full review of Amerisave Mortgage and 4 comments
ComplaintsBoard
R
12:53 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amerisave Mortgage Rip off

I wish I had found this complaint board before applying for a loan with Amerisave. I have been in the real estate business for 17 years and have never had such a bad experience with a mortgage company. Once they have your credit card, they stop anwsering their phone. I sent the information that they requested only to have them ask for more and more. I complied, faxing document after document. This was a total waste of time. They didn't even fill out the paper work correctly...like left off my income...dud! The loan processor is always "out of office" when I send her an e-mail. On top of that they want to charge me an extension fee of $375 because it has been more than 30 days since I locked the rate. I was promised one rate and closing cost but are now being told it has adjusted. You can't trust these people they are fast talking scam artist. I have no idea how they have stayed in business?

Read full review of Amerisave Mortgage and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
T
T
Tyler
Murray, US
Jan 22, 2009 10:35 pm EST

If you are thinking about getting a Loan through Amerisave DONT! They will Lie to you till the end telling you that they will get you the lowest rates and closing costs and then you see the paper work it has a higher rate and closing cost than anybody and they'll tell you thats ok its supposed to say that and lie to you again and say this is really what we locked you in at. At last the closing date comes and you close on you house you go to sign papers and find out that instead of paying your usual 3.5% closing costs its OVER 10% thats more than the the highest person you can find 10% closing cost thats unheard of my Realtor told me I was crazy if I close. So I try and get back with the person that set up the loan, Funny thing she is not answering her phone not replying to emails not returning phone calls. Amerisave will only steal your money and lie to you to get evey little bit of money they can from you. If you are looking to buy a home go through your local credit union at least you know if you have a problem you can talk to the people face to face and they wont lie to you so they can steal your money. BEWARE OF AMERISAVE THEY STEAL YOUR MONEY!

K
K
Ken Green
Boynton Beach, US
May 01, 2009 5:44 pm EDT

I have no idea who is writing those remarks about this company but I can only add to the NIGHTMARE of dealing with them. They issue "teaser" rates, to hook you in. Once in their grasp, the real nightmare begins. Phone calls not returned, emails not returned, changes in personal, excuses followed by more excuses then they hit you with the new closing costs. Take my word for it, this company has no right to do business anywhere except in the GULAG! I am now fighting with American Express because they want to charge my account. My loan was denied because Amerisave could not verify my income...Hello? I'm on Social Security. One hundred pages of faxed documents and they could not verify my income? BS...they could not give me the load at the quoted rate and looked to jump ship. STAY AWAY!

K
K
Kathybsd
San Diego, US
Apr 03, 2010 4:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This unethical company practically inserted a camera up my rear end to get as much info about me and my excellent credit as they could; after a month of sending them every item they requested, and me having a credit rating of 860, they denied my refinance, with no explanation. They made me pay for an appraisal at $450., a credit report for $45., spoke with my financial planner for more financial info, and then denied the loan.

L
L
Linear Title
Middletown, US
Sep 06, 2012 11:48 am EDT

Consumer Protect, You have posted 11 comments on this site and every one of them has been exactly the same, word for word. Do you perhaps have a personal grudge against Linear Title and Closing?

Linear Title maintains an A+ rating with the BBB, is a member of the INC5000 list, and is an SSAE 16 certified company with a sterling reputation. For any questions about Linear Title, please contact our compliance department immediately at [protected] or by emailing compliance@lineartitle.com.

C
C
Consumer Protect
New York, US
Dec 05, 2010 12:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

Linear Title & Closing is their title company and they are part of the rip off!

R
R
Robnsc
, US
Apr 12, 2010 11:40 pm EDT

I too was ripped off. You described what I experienced very well. And yes, they will carry you forward until the rates go up and then tell you that they can still offer you the same rate, but at more upfront fees!

T
T
Troubled Man
Portsmouth, US
Jul 14, 2009 7:08 am EDT

Every Promise or condition that was made to me was a Joke! At first I was promised a 4.75% loan with a $4000.00 closing 30 year fix.
At closing the HUD came in at 5.50% with a 400.00 closing fee which was not told to me before closing. Under duress these people redid the loan at the agreed 4.75% But added point's, to this day I don't know how many point's were added to the loan. I was told at closing No monies were needed from me but maybe a couple of hundred dollars but the HUD Sheet stated I owed $2400.00 which I didn't have on me at the time. These People never answer calls or return calls. Mr. Shedrick was the only person if this folly who was forthcoming and helpfull. I 'm out abourt $400.00 and lost my window to obtain a real low rate from another mortgage company!

ComplaintsBoard
A
3:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Amerisave Mortgage - Moving interests, locks fees

Never been more disappointed with a company in my life. Don't waste your time, especially if you think you are going to save money. Amerisave appears to be straight forward and simple. I tried to refinance with Amerisave thinking I was going to save money over my broker and instead lost out on low interest rates because the lock in process is a scam. Do...

Read full review of Amerisave Mortgage and 5 comments
ComplaintsBoard
Q
10:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amerisave Mortgage Compensation to loan officer employees

Twice now this company has maneuvered to remove legitimate posts to other forums about the deceitful employment practices. I am reposting here to alert the public and future employees of their lies.

Want to know what Amerisave truly pays it's loan officers? Refer to this sales speech below with my note with a * next to each section

AS Mgt: We are lowering the loan loss reserve from 30 basis points down to 20 basis points.
* 20% off of LOAN VALUE, not markup+YSP. Previously it was 30%.

AS Mgt: We are also increasing the pay for outside sales to a true 70% or 80% (no longer taking 20% off the top and paying 74% of 80% but rather paying a true 70% or 80% as long as you do $5, 000 for 70% and 10k for 80% in revenue which is only approximately 2 to 4 loans a month.

* You will be fired if you only do 2 to 4 loans a month. I was terminated for low production and had closed consistently anywhere from 5 - 8 loans per month with my last month closing four. The real reason was my "revenue" was almost zero due to Amerisave Underwriting jerking around my perfect clients for months to the point that I could not consciously charge them sometimes up to three lock extension fee's because they had provided everything needed up front. So I paid for the lock extensions by reducing revenue.

AS Mgt: We couldn’t pay enough under the old system for production because we had obligated out so much in the generational overrides.

*They pay out overrides to upper management. That is why they take such a HUGE cut right off the top based on loan amount and not revenue.

Example:

Your Commission Rate 22.00% *Inside sales commission structure
Loan Amount $500, 000.00
Revenue (Markup) $2625.00 * 0.725% markup = $3625, but they take $1000 off your revenue for "processing" and they list the rest as revenue for you on your pipeline report.

Commissions
Gross Loan Markup $2624.00
- Loan Loss Reserve (30 basis points) 1, 500.00
Field Commissions $1124.00
x Commission Rate 22%
Paid to Originator $247.28Commission Statement Details
Revenue Listed * $1124.00
Commission Listed $247.28

Your actual commission is: 6.8% NOT 22% (3624.00/500, 000 = 6.8%)

It gets worse: This loan was hedged... when Amerisave sold it, it was sold to a different investor who paid higher than original pre-lock investor, and the actual revenue was 2.534250% which works out to $12, 671 in ACTUAL REVENUE that Amerisave made on this loan, but only paid me on the pre-locked pricing. When questioned on this, they said they pay employee's on pre-locked pricing... not ACTUAL revenue received on the loan. So my actual pay on this was: 1.952% (247.28 / 12, 671 = 1.952%)!

They are all about PROFITS FOR UPPER MANAGEMENT, push the sales people HARD constantly for sales, sales, sales and pay them squat! You don't even get any benefits other than they pay your w2 FICA tax. Forget about insurance or anything else if you are not in their corporate office in Atlanta.

Read full review of Amerisave Mortgage and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
J
J
JudgePap
Diamond Bar, US
Feb 03, 2011 9:37 pm EST

I hear all the complaints but nobody ever says they were able to get a loan from anywhere else. do any of you have a company you can suggest that closed your loan?

A
A
anonca
Aliso Viejo, US
Nov 16, 2010 5:39 pm EST

thanks for this info! we are hitting our 60 days and of course rates are up. they have been screwing around with us (on a refi) for 60 days. we've been compliant and they keep coming back with more and more paperwork. We should have been a dream client for any lender with perfect credit and all our paperwork ready to go but instead we got an appraisal with mistakes in it, an unresponsive underwriter and general incompetence. We're out the $400 and now won't be able to refi since rates are back to where we already are. What a horrible and disappointing (and EXPENSIVE) experience. I wish we would have read this site before dealing with them.

M
M
mangina
Kirtland, US
Jul 29, 2010 2:17 pm EDT

They are geting kickbacks from the appraisers

ComplaintsBoard
S
7:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amerisave Mortgage Scamming people

Sure wish I had read the complaints before I let the "high pressure, used car salesman" hook me for the credit check and apprasial.

After several unreturned calls and emails, to Jerry Vichcales, I finally was told that Jerry was laid off. He had promised me the rate was loecked in at 4.625% for 30 yrs and had taken Apprisal and credit check fee. Then after 3-4 weeks I started inquiring then they told me that Jerry has been laid off and my rate was not locked, they only lock in the rate, once they recieve ok from my second mortgage, it was company policy.. WHICH THEY FORGOT TO MENTION, NOT ONLY THAT THEY HAD FIRED their own employee and forgot to mention to me. As a result the rates went up and I was stuck with $425 bill. After couple of months, they HAD THE GUTS TO DENY MY APPLICATION SAYING IT WAS INCOMPLETE...I URGE ALL FELLOW AMERICANS...BE AMERICAN AND NEVER REFINANCE WITH THE CON CALLED AMERISAVE!... SAVE YOURSELF THE TIME AND ENERGY

Read full review of Amerisave Mortgage and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
Susan 12
Irvine, US
Apr 14, 2010 4:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Every place I have applied for a loan has done the bait and switch on rates. There is only one exception, that was First Integrity Lending in Irvine California. Rich is the gentleman who helped us get out loan. He’s the only person who told me the truth that until your ready to lock an interest rate “Rates don’t matter until you are prepared to lock”. I was thrown off at first, but as he said you can shop all day long and have 20 different quotes. But until you lock, you don’t have any idea what rate you will get because rates are changing all day long.

First Integrity also has an A+ rating with the BBB with zero complaints. It’s because of honest strait shooters like Rich that they have a perfect rating with the BBB.

If the truth and a fair deal are what you seek, don’t waste your time shopping, go to Rich.

Rich
First Integrity
Phone: 800.519.6558 x114
http://www.firstintegrity.us

F
F
fletcher37
Chandler, US
Feb 16, 2010 4:15 pm EST

these amerisave people should all be in jail!

ComplaintsBoard
Q
1:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amerisave Mortgage Waste of time

I recently applied for a mortgage with Amerisave and did not have a
pleasant experience.

Mr. Walt Parks was our loan "advisor"

For a week I have been asking a simple question: Do our scores
qualify us for your best rate. I asked this question 8 times, and it
was completely ignored by Walt.

Prior to submission of my application, I asked what the max
debt/income ratio was. I was told it was 50%. From this information,
I did not submit rental income documentation because I hadn’t done my
09 taxes and without rental income considered, our ratio was 46%, well
below the threshold.

The application denied because debt/income expense ratio was too high.
I asked how since it was well below 50%. Walt completely ignored the
question several times.

1st reapproval request:
I provided a lease to prove rental income. I was then told it was not
an acceptable form of income documentation and I needed to provide 09
taxes. I was told this after Walt submitted this document to the
underwriter and Walt should have told me before that this would not be
an acceptable form of documentation (I didn’t know because some banks
allow the lease to serve as rental income documentation). This is an
important detail because Walt blamed me for having to go back and
forth to the underwriter for an approval. If this was not an
acceptable form of documentation, Walt should have told me that prior
to submitting to the underwriter, and consequently blaming me for
having to go back.

2nd reapproval request:
I provided my 09 tax return with schedule E showing my rental income.
Schedule E had my income, but also deducted mortgage interest, condo
fee, property tax, and depreciation against this income. The
application was again denied because the underwriter did not add these
write-offs back into the rental income. This was a problem because
mortgage interest, condo fee, and property tax is already listed as a
liability. It cannot be counted as both a liability AND as a
reduction income, which it was because these were not added back in.

Subsequent correspondence:
Walt continued to refuse to speak over the phone which made this whole
process more time consuming and difficult. Walt then said that the
condo payment is not considered a liability when tax forms are used to
document the income, but then he has yet to explain the rationale for
declining based on expense ratio being too high when the expense ratio
is only at 32.5% as shown:

Income:
89400+50000 per year = 11616/month
Loss from schedule E = -8105
Adding back in deprecation from schedule E = 8105

Debt:
Proposed mortgage payment (P&I, MPI, tax, hazard) = $3750
Credit cards: $20

debt/income = 3770/11616 = 32.5%

All the documentation I submitted confirmed my income and I did not
exclude a single penny of debt from my credit files.

Walt then told me to use another bank without explaining why my loan
was declined when the expense ratio was so low so I have no idea why
my loan was not approved and never got an explanation.

During the entire correspondence, Walt was very unhelpful and did not
seem to even want me as a customer as demonstrated by is indifferent
tone and by continuing to flat out ignore my questions and concerns.
He was very poor at explaining anything and did not seem to understand
even basic loan approval processes as demonstrated by his inability or
unwillingness to explain the reason for denial, and blame me for
reapproval requests to the underwriter when I attempted to get it
correct the first time. It was Walt’s incompetency that caused the
application to be ping-ponged, first by him telling me that the
highest expense ratio was 50% and thus leading me to believe that my
rental income documentation was inconsequential as I was at 46%. Then
he submitted my lease to the underwriter which he should have known
was not an acceptable form of documentation (Again, I didn’t know
because other banks I went with did accept the lease as
documentation).

Bottom line is that I will not be able to take advantage of Amerisaves
low rates and Amerisave will not earn my business, despite the fact
that I am an extremely low risk candidate having a 32.5% expense ratio
(after the proposed monthly payments) and FICO score of 780. Walt’s
inability and incompetence cost both me and Amerisave thousands of
dollars.

It is also very suspcious that every other bank quickly gave me a GFE upon loan application, but I had to pay Amerisave to run my credit. No other bank asked for money to apply for the loan upfront. I could never get anything in writing from Amerisave that validated the rates on their websites, so it was all a LIE

Read full review of Amerisave Mortgage and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Robnsc
, US
Apr 12, 2010 11:44 pm EDT

In addition to Walt Parks, add a lady by the name of DeAnn Myers to the list of unscrupulous people that Amerisave has on their team. She seems like a nice lady, but she will say she will do something for you and not follow through. The whole staff that I dealt with were a bunch of pompous, arrogant stiffs!

Amerisave Mortgage Customer Reviews Overview

Amerisave Mortgage is a direct mortgage lender that offers a variety of home loan products. They provide options for purchasing and refinancing, including fixed and adjustable-rate mortgages, FHA, VA, and USDA loans. The company also offers mortgage rate quotes and loan pre-approval through their online platform, aiming to streamline the application process for borrowers. Customers can utilize their website to calculate potential payments and connect with loan originators for personalized assistance.

Amerisave Mortgage In-depth Review

In summary, Amerisave Mortgage presents itself as a competitive option in the mortgage industry, offering a variety of loan products and an online-centric application process. While they provide several tools and resources to assist customers, the experience may vary depending on individual circumstances and needs.

Company Overview

Amerisave Mortgage has a strong history and background in the mortgage industry, providing a range of mortgage options to suit different needs. They are licensed and accredited, ensuring that they comply with industry standards and regulations.

Application Process

The online application experience is streamlined for user convenience, with clear guidance on the documentation required. Approval timeframe can vary, but Amerisave strives to process applications efficiently.

Rates and Fees

Interest rates are competitive, and while closing costs and fees are part of the process, Amerisave aims to maintain transparency in their pricing.

Customer Service

Customer service is responsive, with loan officers available to assist borrowers. Customer feedback and testimonials generally reflect satisfaction with the support received.

Loan Options and Terms

Amerisave offers a variety of loan products, allowing for customization of loan terms to fit individual financial situations. Loan limits and qualifications are in line with industry standards.

Online Tools and Resources

Mortgage calculators and educational materials are available to help customers make informed decisions. The mobile app functionality enhances the user experience for customers on the go.

Closing Process

The closing process is designed to be efficient and timely, with coordination between closing agents and post-closing support for any further needs.

Special Programs

Amerisave provides special programs for first-time homebuyers and government-backed loans such as FHA, VA, and USDA. They also offer various refinancing options.

Financial Strength and Stability

The company's market position is solid, with a history of stable performance. Industry ratings and reviews often reflect this financial strength and stability.

Pros and Cons

  1. Advantages: Competitive rates, variety of loan products, online application convenience.
  2. Potential Drawbacks: Experience may vary, and some customers may prefer a more personalized, face-to-face service.

User Experience

Website navigation is user-friendly, and the customer portal features are designed to provide a seamless experience. Accessibility for disabled users is taken into consideration, ensuring a wide range of customers can use their services.

Community Involvement and Social Responsibility

Amerisave engages in charitable activities and adheres to environmental and social policies, reflecting their commitment to social responsibility.

Comparison with Competitors

In the market comparison, Amerisave holds its own, offering a competitive edge through its online tools and customer service.

Final Verdict

Overall, Amerisave Mortgage is a reliable choice for those seeking mortgage options. It is particularly recommended for borrowers who value an efficient online application process and a variety of loan products.

How to file a complaint about Amerisave Mortgage?

**Guide on Filing a Complaint with Amerisave Mortgage on ComplaintsBoard.com:**

1. Log in or Create an Account:
- If you have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Amerisave Mortgage in the 'Complaint Title' briefly.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the problem and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Remember to follow these steps carefully to effectively file a complaint against Amerisave Mortgage on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Amerisave Mortgage customer service

Phone numbers

+1 (866) 514-7283 +1 (888) 700-4026 More phone numbers

Website

www.amerisave.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Amerisave Mortgage?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Amerisave Mortgage Customer Service. Initial Amerisave Mortgage complaints should be directed to their team directly. You can find contact details for Amerisave Mortgage above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Amerisave Mortgage. Discuss the issues you have had with Amerisave Mortgage and work with their customer service team to find a resolution.