America's SPA-MART review: Disappointing quality and poor customer service from spa-mart
This review was chosen algorithmically as the most valued customer feedback.
My Spa-Mart spa cover developed a tear at the fold in less than one season. Spa-Mart blamed “excessive force,” despite the tear being on the opposite side from where we open and close the cover.
In 17 years of owning a spa, I’ve never had this problem with previous covers. I understand wear and tear, but a cover should last more than one season. Their offer to send replacement fabric does not address my concerns about product quality.
Based on my experience, I cannot recommend Spa-Mart. I would encourage others to consider alternative suppliers.
Recommendation: Buyer beware
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