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Resolved
America's Servicing CompanyHorrible customer service!!!

B

This is by far the most ignorant and pathetic group of individuals I've ever dealt with in my entire life. I don't even know where to begin with how frustrated I am in dealing with these ###s. You start every call with the lowest ### on the totem pole. When that ### begins repeating back information to you plug your ears because the only thing that is coming out of their mouth is a display of how ignorant they are. Your told one thing and then you call back a couple of deays later to find out that was incorrect and it'll be 3-5 business days to process your paperwork. 3-5 days later you can then find out that after voicing your frustrations that ### A didn't handle things appropriately that you'll then get to talk to ### B who has the same system access rights and responisbilities as ### B. Now ### B proceeds to tell you that they can access your information that you submitted ### A but when they are done running you around they will still proceed to tell you that they need different information and once you've provided that information it will of course be 3-5 business days. If your mortgage is currently with this group then you more than likely know exactly what I'm talking about. If your not currently involved with this company then save yourslef the hassle!!! AVOID THESE PEOPLE LIKE THE PLAGUE!!! Stupidity runs deep at this company!

Responses

  • As
    ASCISINCOMPETENT Dec 16, 2009

    I coudn't agree more. ASC is staffed by people whom I would not hire to flip burgers at McDonald's. It has taken 2 weeks and 10+ calls to post a simple authorization letter, so they can discuss the loan with me. Despite faxing the same information to them FOUR times (including twice to supposed escalations unit), I just was told that the authorization is invalid. Reason? The authorization is not notarized! Hmm, it certainly is! Even their rep admitted they see the notarization on the document. But, no matter. The rep can't do anything (and this is a supervisor) until the guy that said the authorization wasn't notarized actually admits it was notarized. Sounds like a circus? You bet.

    And this is just getting in the door to speak with these people!! I can't even imagine what's on the other side of it, judging from the incompetence thus far.

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