Americas Best Value Inn / Americas Best Innprice & front desk attitude

B Jul 11, 2019

On July 4th our home AC went out and we needed a hotel for the night. I found a room listed for $53/night at America's Best in La Porte. TX. When we arrived at the hotel, I was billed $76.00. I was hot and tired and went to the room.
The room was ok for $53. The toilet wobbled when sat on, the tub wasn't clean and the water pressure was almost non existent.
The next morning I went to check out and the front desk clerk was sitting on the couch in the lobby. She did not come to the desk until I tossed the key over the desk. I wanted to make sure nobody took the key. When I asked about the online rate vs what I was charged; she stated we never go by the online rates. She also stated the computer tells them what to charge. Why do you advertise online rates, if they are not honored?!
There are several hotels to choose between in La Porte. We chose America's Best because we thought it was a hood value...I hope someone will contact me.
Susan 281.840.8695

price & front desk attitude

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