AM Used Auto Parts [AMUAP]
Reviews and Complaints

I purchased a used engine from AM Used Auto Parts on 7-3-2023. The way the purchase went was, I went to their website and put in the engine I was looking for. It asked for Year, Make, Model, Part Type, and Engine size. I filled out the form and submitted it. A couple days later I get a call from Bryan, one of the sales folks that works for AM Used Auto Parts saying that they had the engine I was looking for. I asked him if he needed the VIN, which he never asked for prior to telling me they had the engine. This is critical because in 2014 Ford made several versions of the 1.6L engine and the only way to tell what version you had in your vehicle was to look at the 8th digit in the VIN. In my case, this was "X" which tells them I needed a 1.6L GTDI with a cylinder head temperature port. I gave Bryan the VIN and told him to be sure to note the "X" in the VIN.

When looking for a replacement engine, I contacted multiple salvage yards and every one of them knew the correct engine I needed when I gave them the VIN, I contacted Ford who told me the only 1.6L engine that went into the 2014 Ford Escape was the one with the cylinder head temperature port. They should have known that if they had performed the slightest due diligence on the VIN I gave them.

I had the engine sent directly to the auto shop that was working on my car. They installed the engine only to discover it did not have the necessary port. The engine would not work because as soon as the motor reached operating temperature, the computer would shut the engine down.

I contacted AM Used Auto and told them that they had send me the wrong engine. They denied any fault and stated they gave me exactly what I asked for. I drove the engine back to their place of business and returned it to them. A few days later I received a check from them for $1837.50. They had deducted $420 from my refund for a restocking fee. This is interesting because from what I was able to see at their location was they did not have the ability to stock engines. Their sales paperwork clearly states they will provide a full refund for any incorrect items sent.

I have sent multiple emails trying to explain to them that they could have easily looked up which engine went into the vehicle if they had only taken the time to do so. I made sure they had the VIN, I told the salesperson to make sure he noted the engine type character in the VIN, and they are saying it's my fault because I did not tell them specifically to make sure they got and engine with the cylinder head temperature sensor.

They like to use phrases like "Have a Blessed Day" to give you the impression that they are God fearing Christians, but they are just like the online scammers that invoke God in their scam emails to try to get their victims to trust them.

I really wish I had taken the time to read some reviews before I made my recent purchase from AM Used Auto Parts (amuap.com). I was drawn in by their promise to replace any defective or wrong parts within a year, but let me tell you, that promise is a load of horse manure. They don't honor anything.

I bought an engine for my 2000 Lincoln Navigator, but when my mechanic received it, he immediately noticed obvious signs of cross contamination. He told me that it would be unethical to install the engine, as a small fix could easily turn into a much larger problem. I tried several times to get AM Used Auto Parts to resolve the issue, but all I got was a bunch of excuses. They told me that their engines are tested before they're sent out, and that just because there was a little bit of fluid in the engine didn't mean it was bad. They even had the nerve to tell me that if my mechanic didn't feel safe installing the engine, it was up to me to have him run a compression test and send them the numbers. What kind of customer service is that? It's like they're saying, "We sold you an engine, now it's your problem."

I'm really disappointed in AM Used Auto Parts. They don't deserve even one star. If you're thinking about buying from them, I'd advise you to think twice.

This company, AM Used Auto Parts (amuap.com), is a complete disaster! They sent me a faulty engine without even testing it! I was promised by Bryan Johnson that the engine had only 84k miles and was in grade A condition. I paid a whopping $999 for the engine and an additional $1700 for parts and labor to install it. But guess what? The engine had low compression in cylinder 6! Can you believe it? I was promised a full refund by Bryan Johnson, but I haven't received anything yet. And to make matters worse, my SUV is now incurring storage fees because they don't have another good engine to send me. This is unacceptable!

I am not the only one who has been scammed by this company. The Better Business Bureau is now involved, and I have even talked to an attorney about this matter. These lying salespeople need to be held accountable for taking consumers' hard-earned money and giving us faulty parts. It's not fair!

Thankfully, I recorded all my conversations with them because I don't trust anything they say anymore. After all the money I spent, I deserve to get what I paid for! It's a shame that companies like this exist, preying on innocent people who just want to fix their cars. I hope that the authorities will take action against them and put an end to their fraudulent practices.

We recently purchased a transmission from AM Used Auto Parts for our son's truck. We were excited to have it installed in plenty of time for him to start his senior year of high school in HIS truck. However, our experience with this company has been nothing but a nightmare.

Despite their claims that all of their products are tested, they sent us a bad transmission. We immediately started the refund process on August 4th, but as of today, September 10th, we still have not received our refund. To make matters worse, we had to pay out of our own pocket to have the faulty transmission diagnosed by a mechanic.

When we contacted the accounting department, they had no record of our refund request from August 4th. We have sent approximately 20 emails and made around 80 phone calls to the company, but we have yet to receive any satisfactory response. To add insult to injury, they refused to refund our money back to the card they charged the amount to.

We strongly advise against doing business with AM Used Auto Parts. They are nothing but scam artists who only care about taking your money. They have caused us a great deal of stress and frustration, and we don't want anyone else to go through the same experience.

We have attached a photo of the bad transmission they sent us, as well as a picture of our son's truck as it currently sits. Unfortunately, he has had to resort to driving his parents' vehicle to his most memorable year of high school.

I had a really bad experience with AM Used Auto Parts (amuap.com). I bought a motor from them on January 8th, 2016 for $1150. They sent the engine and my mechanic installed it. I drove the car for only 45 miles and the replacement motor blew up. I was so disappointed and frustrated. I called them several times to get a replacement motor, but they told me that I had to pay to send the motor back to them or wait for them to get another replacement motor in stock. It took them over two months to send a replacement motor. I asked for a refund many times, but they told me that I had to pay for the freight of the blown motor back to them. Finally, on April 7, 2016, they agreed to send out a new engine.

When the new motor arrived, my mechanic started to prepare for installation and realized that there was water in the oil. I called AM Used Auto Parts back on April 4, 2016, and they told me that my mechanic and I were both liars and that they weren't going to do anything about the motor. I was so angry and upset. I informed them that I would be contacting the Better Business Bureau, and the person on the phone said, "OK, thank you for your business," and hung up. His name was Andy.

I cannot believe how terrible their customer service was. They were not helpful at all and did not take responsibility for their faulty product. I would not recommend AM Used Auto Parts to anyone. It was a waste of my time and money. I hope that others can learn from my experience and avoid this company.

I recently bought a used transmission for my 1989 GMC Sierra K1500 pickup from AM Used Auto Parts (amuap.com). I was excited to receive it and had it installed the very next day. However, to my dismay, the transmission turned out to be defective and wouldn't work at all. I was extremely disappointed and called AM Used Auto Parts to report the issue. But instead of helping me out, they gave me the runaround and made things even more difficult for me.

They asked me to provide receipts for the transmission fluid, gaskets, and other parts, as well as photos of the defective transmission. They also told me that if I supplied all of that, they would only pay for the parts that were needed to fix it. Alternatively, I could ship it back at my own expense, which would have cost me $300. I was shocked and frustrated by their response, especially after buying a completely defective part.

I decided to take matters into my own hands and had the transmission rebuilt by a local transmission service. To my surprise, even the planetary gear was broken, and there were metal parts all over the place. The rebuild cost me $1850, but it was worth it because it works great in my truck now.

I learned a valuable lesson from this experience: never buy used parts unless you buy them locally from someone you can actually work with. These guys at AM Used Auto Parts are crooks in my view, and I would never buy from them or recommend them to anyone. In fact, this is the first time I have ever left a negative review anywhere or anytime.

I, Gary K from Phoenix, have had a terrible experience with AM Used Auto Parts (amuap.com). I purchased two transmissions for my 09 Jeep Patriot and 07 Ford 500 before Christmas of 2016. We agreed on a price of $1100.00 each with a 3-year warranty, which was confirmed via email. However, just before shipping, they decided to increase the price by $195.00 for each transmission. I tried to negotiate and stick with the agreed prices, but they refused. I had no choice but to pay the extra money.

I was supposed to receive both transmissions before the end of 2016, but unfortunately, one arrived three weeks late, and the other arrived seven weeks late. I activated the warranty through the website link they provided, but the Jeep transmission turned out to be faulty. I called and emailed them multiple times, but they were unresponsive. They claimed that they didn't have a replacement available at the moment and promised to send one for free. However, they suddenly asked me to send $1100.00 for the replacement, claiming that I didn't activate my warranty, which was a blatant lie.

I lost the money I spent on the transmission and an additional $400 for the installation cost. I wouldn't recommend anyone to deal with this company. They don't deserve anyone's business.

I recently had an experience with AM Used Auto Parts (amuap.com) and it was not a good one. I ordered a transmission from them, but unfortunately they sent me the wrong one. When I contacted them about the mistake, they told me that it was my fault and that I would have to pay $300 to ship the wrong transmission back to them. I was really frustrated because I knew that I had ordered the correct one and they didn't have any phone call recordings to prove otherwise.

After I paid the $300 to ship the wrong transmission back, it took them three weeks to send me the correct one. When I finally received it, I was disappointed to find that there was no sales receipt or link to activate the one year warranty. I had the transmission installed in my truck and drove it for only 18 miles before it started to downshift on me. I had to have my truck towed back to the transmission shop and they told me that the transmission was defective.

I contacted AM Used Auto Parts to ask them to pay for the labor and shipping fees to have the transmission replaced, but they refused. They told me that it was a computer problem and that it was something that I had done wrong. They said that I would have to take the transmission out and pay another $300 to ship it back to them. The labor to install the first transmission was already $800, so I was really upset that they were asking me to pay even more.

Overall, I would not recommend doing business with AM Used Auto Parts. They were not helpful when I had a problem with my order and their parts are not reliable. It was a frustrating and expensive experience, and I wish that I had gone with a different company.

I recently had a bad experience with AM Used Auto Parts (amuap.com). They sell used auto parts, and I decided to purchase a used transmission for a customer who could only afford it. They told me that it had a 12-month part-only warranty, which seemed reasonable at the time.

However, when the transmission arrived, I noticed that the fluid inside was badly burned. This indicated that there was an internal problem with the transmission, which had caused the fluid to overheat. As a professional, I knew that I couldn't service a transmission that showed up in this condition.

I contacted AM Used Auto Parts to let them know about the problem, and they told me that the transmission was working when they took it out. They said that I would have to install it and then report back to them if it was faulty, in order to file a warranty claim. This seemed like a ridiculous request to me - why would I install a faulty part just to prove that it was faulty? I asked them if they wanted me to charge the customer twice, and they said yes.

I was very disappointed with this response. As a professional, I believe that it's my job to protect my customers and make sure that they get the best possible service. I don't think it's fair to ask them to pay twice for a faulty part, especially when it's covered by a warranty.

In the end, I decided to return the transmission to AM Used Auto Parts. However, they charged me a 20% restocking fee and I had to pay for the freight myself. This was very frustrating, as it meant that I ended up paying 2/3 of the original cost just to return the faulty part.

Overall, I would not recommend AM Used Auto Parts to anyone. Their customer service was poor, and their warranty policy was unreasonable. If you're looking for used auto parts, I would suggest looking elsewhere.

I recently purchased a transmission from AM Used Auto Parts for my daughter's 2007 Saturn. The price was $1099.00, which seemed reasonable at the time. However, after receiving the transmission, I discovered that it had a broken 3-5R clutch snap ring and a malfunctioning pressure switch and module. The cost to fix these issues was a whopping $3,398.06!

To make matters worse, I was under the impression that the transmission came with a 3-year warranty. However, I later found out that I had to call within 15 days of delivery to activate the warranty. This was not made clear to me at the time of purchase, and I only found out after receiving the 4-page contract they sent me.

I admit that I did sign the contract, but I did not read it thoroughly. I was under the impression that the warranty was automatic and that I was covered. Shame on me for not reading the fine print, but shame on AM Used Auto Parts for taking advantage of an old lady like me.

I live in Oregon, and the transmission was going to Colorado. I found it interesting that their website had no negative reviews, but when I checked Google, it was a different story. I dealt with a man named Paul Johnson, who was not helpful at all. He told me to read the contract I signed and basically washed his hands of the situation.

As a mechanic shop owner in Oregon, I will never order parts from AM Used Auto Parts again. They do not stand behind their products, and they are not transparent about their warranty policies. I do not recommend this company to anyone.

This here is a company that sells engines, but they don't actually make them themselves. They buy them from other places and then sell them to people like you and me for a higher price. Now, I ain't no expert on engines, but I reckon they don't really know what kind of shape these engines are in when they buy them. They just take a chance and hope that they'll work for a while, and then they put a warranty on them so you can feel a little better about buying one.

I got myself an engine from these folks, and let me tell you, it looked like it had been sitting at the bottom of the ocean for a while. All the parts were rusted and corroded, and I couldn't even replace some of them without doing some major repairs. They did send me another engine that was in a little better shape, but it still needed some work before I could install it. I was hoping to save some money by buying a used engine instead of a new one, but in the end, it ended up costing me more than I bargained for.

One thing that really got on my nerves was how slow the shipping was. It took forever for them to get the engines to the carrier, and then it took even longer for them to get to me. I don't know if this is their fault or the carrier's fault, but either way, it was a pain in the neck.

The company is based in Florida, but the engines I got came from up north somewhere. I don't know if that makes a difference or not, but I thought I'd mention it.

The only good thing I can say about this company is that Bryan was pretty nice to me. He seemed like he was trying to be helpful, but I don't think he really knows much about engines either. I think he's just a middle man like the rest of them.

All in all, I wouldn't recommend this company to anyone. If you're looking for a used engine, you might be better off going somewhere else.

Purchased transmission for 2014 dodge grand caravan. Took 4 weeks to ship in after ordering. Supposedly 3 year warranty on transmission, warranty starts on delivery date but now warranty needed to be activated. Did not receive any information for that and when I asked the company about it they supposedly sent it to spam folder which was deleted. Send all required document to company that they asked for. Will not cover it after 10 months in car and transmission needs replaced. These people are scam artists, used every loophole to take advantage of me. Will never buy another part from them ever again, will tell everyone I know to never buy from them.

I have bought a used transmission back in February 2021, with a 3 year warranty. In early March 2023, my car started acting funny, saying transmission services. I took my car to the dealership and they said it is the transmission. It has internal failure, amuap have been giving the run around for 2 months now. The dealership and I have sent all the information that they have asked/needed. We getting the phone hang up on us, by Wayne Jones. Amuap is not trying to honor they warranty claim.

diallo.[protected]@yahoo.com

I waited 30 days for my motor and didn’t get it. Then I called and they told me they can refund it and they said it would take 30 days for my refund to come back to my credit card. They also tried to say they could find me another motor but it would cost more money. I have nerve had such bad customer service. Also they baited me and then switched what they were offering for a much higher price. They should not be able to take advantage of people.

Ordered a used engine for a 2008 Yukon. They said the engine had approx 75000 miles. Recieved the engine and installed. Started it and hand a terrible nasty banging noise. Note- hadn't left the shop yet. Called the, and was told that it was a warranty issue. Said we need to to replace all kinds of gaskets that wouldn't have anything to do with the banging noise. They told me too bad , you didn't replace the oil pan gasket, tough luck. I'm out $2900.00 dollars and had to find a different engine. DONT BUY FROM THIS COMPANY.

My husband purchased a motor from Am Auto after receiving the motor he and his mechanic notice it was the wrong motor that he needed a California style motor. after calling AM Auto talking to sales and getting the run around about the motor they suggested that we pay to get the motor ship back. We sent them $600 to pick up the motor. He was told that he would get a full refund of $1,200. when he got his check it was less than what the motor cost. They charge $300 shipping fee, $240 restocking fee after I jus seen them return fee. I wouldn't advise anyone to purchase anything for AM Auto..

AM Used Auto Parts, AM Auto Parts, AMUAP Sent me a engine, that were full of water and rusted out, they had me to send it back , i had to pay for shipping .also they have not pay me all of my refund back, I am still trying to receive it. I had to pay to send it back to them out of my pocket. I have been calling and e-mail them with no acting on there part. I will notified better bureau. I would not recommend this business to no one. Tampa Florida

Purchased 2000 Toyota Tundra Engine from these guys. They stated it was inspected and only 85000 original miles. 3 year warrantee return within 7 days if not liked. All this is a lie. Don't buy from these crooks. I called same day of delivery to return because it looked like it had 200,000 miles and had a large hole in the motor. First they told me to take pictures $ send to them I did. Didn't here anything back until I called them 2 days later. Then they told me to ship back to them at my expense and I would be reimbursed after they inspect? So I did contacted same shipping co they used, they came to pick it up and wanted $3900 for shipping which I told them I didn't have. They advised to send it COD which I did. AM Used Auto refused it. Called AM used auto parts told them shipping co wanted $3900 because I didn't have account with them. ask if I could use there account or me pay them for shipping. They stated they don't do business that way. Now I owe Shipping co $3900 and don't even get that junk engine bake unless I pay shipping again. These guy's are seriously crooks. Oh there site states free shipping which they charge you for from the get.