The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
AllivetCustomer Service/Shipping

L

Have been ordering prescription items for many years WITHOUT a veterinarian's written prescription. Have now been advised that a prescription will be required to ship items to Canada ... HOWEVER Canadian veterinarians CANNOT legally write prescriptions to be filled in the U.S. Allivet ... you will be losing most of your Canadian customers because of this. Allivet's online ordering forms have NOT changed; the box to check if shipping "Internationally" still remains, indicating that a veterinarian prescription is NOT REQUIRED to ship outside of the U.S. Customer Service representative very much needs education & managing pharmacist needs to learn law relating to Canada/U.S. prescription writing. They have lost my business, which has added up to THOUSANDS of dollars over the past many years. Pathetic!

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