The complaint has been investigated and
resolved to the customer's satisfactionResolved Alliance Law Center — PAID FOR SERVICES NEVER RECIEVED
resolved to the customer's satisfaction
HERE IS AN EMAIL I SENT THE CROOKS:
My husband and I want to have documentation of what Alliance has done to my file since all of my final documents were turned in on the first week of February. What days calls were made to my lenders, when packages were faxed or mailed, what representative from my mortgage company has Alliance been corresponding with for my first and second mortgage. My husband feels very leery of the comments made by both of our lenders regarding your company. Someone is not being honest here whether it be the lender or your company of follow-ups and things being faxed or mailed or e-mailed.
My second mortgage said Alliance has not returned phone calls or followed up with the rep working on my modification on the mortgage company side. The fact that they did their own modification without the documents you were supposed to send them concerns me.
My first mortgage Aurora are being very cooperative with me about information. They document every phone call that is incoming whether it be me or a 3rd party. The fact that they have no record in the past 60 days of calls from Alliance. The fact that they have no letter of authorization for you to speak to them on file. I know they document everything because he read off multiple conversations with times and dates that I had called in asking if they have received any loan modification documents or financial records. I don’t know why they would just make up that they haven’t heard from you. But if you have been performing good service to me then you should be able to provide me proof of your work or efforts with more than just basic details. If nothing is done shortly here to resolve this problem then we can do nothing but assume that we just got ripped off for $3800. If that’s the case then I will have to do legally what I need to recoup my money back. I mean how would you feel if all these facts were presented to you?
first of all, no one will rip you off. we will look into a refund to you if necessary. i am stunned on what you told me in this email, and i have no idea what's going on. i don't work on the back end at all. again i will forward this email and we will get to the bottom of this. sorry for the delay. we will make it right. CHUCK LITTLEJOHN
SIX DAYS LATER I SEND THIS:
What have you heard since you forwarded my e-mail? I have had no response on the phone or the e-mail.
Please let me know,
please STOP calling your lender. our manager in client services Rhea Wilson will try to calling you. I told her to try you at work as well, so you should be getting a call.
just an FYI one of the client's duties when they enroll with us is to NOT contact their lender. just because they say we have not contacted them doesn't mean that it's true. their different departments are not always organized and in communication with each other. but you will be getting a phone call. or if you want to call in you can ask for Rhea Wilson. when you talk to her will you please tell her everything you told me? (that the 2nd made you an offer, you've talked to them, and our customer service with you has had some issues, etc)...I want to make sure you're takin care of so let me know how the conversation goes...
BUT THEN NOTHING WAS STILL DONE AND NO CALLS WERE MADE.
THESE ARE THE NAMES OF THE PEOPLE I TALKED TO FROM THAT COMPANY:
BUT THEY ARE ALL GONE BUT THE RUMOR IS THEY ARE NOW WWW.KEYPOINTLAWGROUP.COM. I HOPE THEY GET WHATS COMING TO THEM.