I have FMLA through Alight. There have been some issues lately with my time. I have called and called only to be on hold for hours. 11/19 I was on hold for 2 hours and 40 minutes and was never able to speak to anyone.
I have reached out to their webchat team and was told that a supervisor would be calling but never received a call. People were leaving notes that they called back and never did that either. I told them i would provide screen shots of my call history with them and they declined.
There were also quite a few times I opted for a call back with their automated system and never received one.
I recently received a letter that they needed clarification, but they were not specific what they needed. That led up to the 2 hour and 20 min hold that never got answered.
I can't believe that a company responsible for FMLA/insurance are allowed to do business this way.
Desired outcome: I want someone to handle my situation without have to spend hours on hold
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2 comments
Document all interactions, escalate to a supervisor, and file a formal complaint. If unresolved, contact the Department of Labor or your HR department for further action.
I too called and was on hold for two hours to finally get someone to put in a ticket but then I got an email stating the ticket was closed without any explanation that I would receive a check that was mailed out to me but I never received it. Then they gave me an email to use to correspond with them, which was digital.alight.com/ardaghgroup but when I tried to send an email to find my answer the email said it did not exist. This is really sad I worked for a company received benefits but can’t get my reimbursement and no help.