Alight Solutions
Reviews and Complaints

Alight and SF Benefits refuses to provide transparency, service options (tax changes, beneficiary transfer/changes, Lump or IRA Rollover options)
I read Hewitt moved to Alight and has a "benefits admin" agreement with State Farm.

All parties involved including (middlemen) seem to not provide calculation data as my (and other ex employees) pension amounts which seem drastically lower than they should be. The Commuinications received both from State Farm Corporate, 3rd parties and Alight have been both wrong, not thorough, not addressing the ask/detail asked for and deliberately giveing a run around (advising ex employees to go to "websites" like SFNet that we no longer have access to (Alight portal is bad and does not have the features, calculatations, withdraw options, business rules or any transparency or change options. It seems to be have implemented poorly and wrong with risks to users and employees data and pension $ accrued (pre and post GDPR) "governance". ADP may be involved as well.

Cost of insurance, fees, illustrations, full transparency on illustrated values and calculations are missing.

Service is terrible and demeaning to ex employees and retirees. AON did something similar with IFB /Illinois insurance and did allow participants forced into Retirement Annuity FULL withdrawal (so why is State Farm, Gainsco, Blue Owl and Alight not doing so.

Alight was a nightmare to deal with when the company (a major airline) I worked for used them to manage the HSA/FSA accounts. They always denied claims for no reason, and then required ridiculous amounts of documentation before paying any eligible medical bill. Thankfully, after so many employee complaints our company switched to another company to manage the HSA/FSA's. The new company is wonderful, they made us see how bad Alight truly was. If I could give Alight minus 5 stars, I would!

Alight handles my mother's 401k/pension for UPMC. My parents passed away in an accident. My siblings and I are beneficiaries and have been working over 10 months to receive funds. Alight lost paperwork more times than I have fingers. They lost paperwork that I sent certified and have the receipt of who signed for it. My social security number and address went from being correct to incorrect. Then no one could speak with me because I was not able to verify my identity, even thought they had notarized paperwork with my correct social and address. 3 months have passed since they were supposed to directly deposit funds into my account. This time I was told that the account keeps erroring, which was said to be very rare, and will require special authorization for payment. I feel bad for UPMC employees, as this company maintains their retirements. I have never experienced such incompetence. I wouldn't let them manage an account for my dog!

I have a flexible spending account with this company and had claims denied, which resulted in suspension as a patient from my provider. I called in and complained about this and since this complaint 100% of my claims have to be verified. Now I do know that they can do this,

but I was told this is sampling. In talking to coworkers who have FSA plans they have NEVER been asked for validation of a claim. Keep in mind 100% of my submissions have asked for receipts. I believe they are unfairly targeting me, and of course now that cannot change that practice because it would be obvious. I would love to talk to former employees to see if this is what is going on.

Would give this HSA custodian zero stars if I could! Horrible experiences time after time. First this company closed my HSA when I quit my employer. Um, hello HSAs are supposed to be owned by the employee and can be accessed even if you are no longer employed with the organization that was depositing your contributions and ONLY your contributions into this account. They then proceeded to tell me I couldn't transfer my money into my new HSA custodian as I needed to have my account transferred to a retail account. So after weeks of trying to get this sorted out with them, it finally got transferred. Now I'm waiting for them to transfer my funds to my new custodian, and every time I call, I get a different story from every rep I talk to. It's been a month now and I still haven't seen my funds be transferred to my new custodian. This company is an absolute joke! If your employer uses this HSA provider good luck, you will need it, as you will most likely get the "run around" too.

I retired from MUFG Union Bank / US Bank Dec 31, 2022. US Bank who purchased MUFG Union Bank uses Alight Solutions for their HR services, including total rewards, health care, pension, beneifits, etc.
It took Alight more than 10 months to get my Health Care reimbursement set-up to work with their automated reimbursement processing. I had to spend multiple calls and several hours each call every month to get my reimbursement process and paid, this went on for 11 months before it was finally fixed in November 2023.

Now, US Bank has funded my 2024 Health Care Reimbursement amounts, but Alight has lost, misplaced, or stolen these funds as they are not in my account available for reimbursements.
Phone calls totaling more than 20 hours with multiple representatives from different departments and nobody knows what anyone else is doing to remedy the issue.
Their customer service representatives are not trained, they put you on hold and drop the call, they promise to call you back but never do.

One of their Customer Care Managers actually told me they really don't pay any attention to or care about the negative reviews, the lack of customer service, etc. He said it's all about their bottom line and getting companies to contract with them for their services.
Please tell your HR executives that are handling any possible agreements with Alight solutions to choose a different provider.

i am now filing a complaint with the EBSA division of the DOL. this company is the worst. I have nothing good to say. They will send u someone else’s info, they will get your beneficiary wrong, they won’t do what they say, your logins won’t work, their call center is in someplace like india. U would probably have to camp out at their headquarters front lawn for a year before u get what u need. Run run run. There is probably some level of fraud, not sure what else it could be. I still don’t have the info I need after 4 weeks of constant calls. Just file complaints to any authority since alight will not help u.

Vendor Management with State Farm's Total Rewards/Retiree (Pension) handling is terrible. Both parties are at this point providing WRONG and invalid info and the platform and service is both negligent and Knowledge Items used to "service" requests, concerns and complaints WRONG regarding Retirement Annuities.

Also, I believe my Retirement Annuity benefit is calculated wrong (and have seen where others have this issue as well with retirement accounts and calculations)

How and who can I hire to deal with this. I have copies of all my communications, and they refuse to give me my BALANCE info and fee/insurance projection info I have asked for repeatedly.

Failure by State Farm Mutual and Alight and intermediaries to disclose fees, BALANCE of Annuity, insurance costs and ILLUSTRATION of future value (like normal Annuities and insurance products are required to do) State Farm Total Rewards Benefits Admin dept lacks knowledge and skill to service these products and give wrong info. out.

I have FMLA through Alight. There have been some issues lately with my time. I have called and called only to be on hold for hours. 11/19 I was on hold for 2 hours and 40 minutes and was never able to speak to anyone.
I have reached out to their webchat team and was told that a supervisor would be calling but never received a call. People were leaving notes that they called back and never did that either. I told them i would provide screen shots of my call history with them and they declined.
There were also quite a few times I opted for a call back with their automated system and never received one.
I recently received a letter that they needed clarification, but they were not specific what they needed. That led up to the 2 hour and 20 min hold that never got answered.
I can't believe that a company responsible for FMLA/insurance are allowed to do business this way.

My daughter was born and obviously had to report that. The online site said her social was invalid so naturally I call for help. Now, 2 months later I am STILL trying to get her added to my insurance even though I took all of the necessary steps in the allotted time.

PHONE INTERFACE
Awful. First off I hate automated sysytems but I get why we have them, However, I have 3 children under 4 so when you use a call and response method versus a keypad, the system picks up my kids and keeps delaying progress. Then, I spend 5 minutes going through the prompts only for them to tell me that they aren't open yet (might be good to say that first!). I know I could've looked that up, but we are up at 6:30am every day so 9am in basically the afternoon, lol.

CUSTOMER SERVICE
Okay, I am pretty sure your people are outsourced. I cannot stand when people cannot converse with me in my native language (American English). It makes it difficult for them to understand the problem and how to fix it and judging from their replies, they have no idea how frustrating this entire ordeal has been. All I needed was to add my daughter to my insurance...simple right?
2/25 First phone call they added her to my dependent's list. (not what I asked for)
2. Asked for her to be added to my insurance...they added her without her social.
3. Asked again for her to be added. They added her (Yay!)...but now she was in there twice.
4. Called to have the entry removed without the social...done...
5. Called because they added her to the NEW plan year, but not to the existing plan year when she was born...
6. Called because the insurance company still did not have her information. They opened a ticket...would be fixed soon.
4/12 7. Calling again today because after a week she is still not on my insurance.

Meanwhile, we are asking the hospital to not put us into collections as the bills are piling up waiting to be processed by insurance. I HATE Alight and I hope Target drops them as soon as possible! If you are a company looking to hire them on, choose someone else, anyone else would be better!

I have the misfortune of having to deal with this company for my retirement. The company I left, as well as the company I have joined, both use Alight for retirement and yet it has been absolute torture to try to rollover my retirement. Trying to get ahold of a customer service rep is a nightmare. Sitting on hold for ages to try to It took a full business day calling between both employer Alight accounts repeatedly to try to get the necessary answers and paperwork. Once I finally got the check two weeks later, I sent the paperwork in only to hear nothing for two months before check was sent back due to a missing document that my previous employer (also Alight was to forward). Letter states I have to restart the whole process and the check is no longer good. This is the worst service I have ever experienced and it is clear from all the complaints I have found online that I am not alone in this experience.

Alight Solutions is a healthcare and financial services company that provides a wide range of benefits administration solutions to employers and their employees. While their website (alight.com) may make a great first impression, the reviews of their services online paint a different picture.

One disgruntled customer complained that it took forever for their claims to be processed after submitting them to Alight Solutions. This can be a significant inconvenience and source of stress for anyone who needs money to cover their medical expenses. As if that weren't enough, the reviewer also claimed that the company stole $750 from them a few years ago when they mistakenly signed up for the wrong spending account.

The customer tried to remedy the situation by alerting both Alight Solutions and their employer to the issue within a few months, but they felt that both parties were unhelpful and unwilling to make things right. Unfortunately, this is a common issue for many Americans who are dealing with private health insurers and benefit providers.

To make matters worse, the reviewer claims that Alight Solutions continued to deduct money from their paycheck for the spending account that they were not using, and that they were unable to be reimbursed for this money since they did not have any dental or vision expenses that exceeded their coverage.

Finally, the reviewer criticized the customer service offered by Alight Solutions, stating that it was a joke. When dealing with complicated financial and health matters, it's essential that the customer service experience be smooth, efficient, and empathetic. Otherwise, customers may feel like they are not getting the support they need from the company that is supposed to be providing these essential services to them and their families.

Clearly, Alight Solutions has a lot of work to do if they want to improve their reputation among customers who rely on them for health and financial benefits. Companies that want to thrive in today's economy need to prioritize their customer's needs and tailor their services accordingly, or risk losing business and trust from those who depend on them every day.

My previous employer used this organization for their benefits and retirement accounts. Their site was continually buggy, nonfunctional, and difficult to navigate; to the point where nearly every action needed to be taken via their customer line. Once on the line, they require you to communicate with a machine, which continually sends you in circles until you eventually get to a representative. Once you get a representative, there is no guarantee that they can assist with your problem, often resulting in multiple calls (again dealing with the difficult AI). If you are looking at someone to manage your benefits, do NOT choose Alight.

I recently had the misfortune of dealing with Alight Solutions (alight.com) as my corporate benefits provider, and I have to say, my experience has been nothing short of torturous. I cannot believe that my employer fell for their sales pitch, and I would not wish this provider on my worst enemies.

First of all, let's talk about their website. It is clearly designed by someone who has no idea what they're doing. The login process is a nightmare, and the homepage is cluttered with irrelevant pop-ups about things that I completed years ago. But that's just the tip of the iceberg.

What really gets me is that they have completely wiped out their "Contact Us" page. That means no phone contact, no email, no online contact form, and no way to chat with a human. Are they trying to tell me to go frack myself? It's the closest thing to a giant middle finger that they could possibly give.

My experience with Alight Solutions has been an absolute nightmare, and I wouldn't recommend them to anyone unless their objective is to punish their employees and send them through the rings of hell. If I could rate this junk as negative one hundred stars, I would.

After using Alight Solutions (alight.com) for my J&J benefits, I must say that I had an extremely frustrating experience. I found their customer service to be lackluster and their overall service to be extremely incompetent. One of my biggest issues with the company was their inability to provide any kind of statements by mail for my 401K account, even after multiple requests. This delay extended for months and resulted in me having to deal with super long phone wait times.

Speaking of phone wait times, they were never ending and it took me ages to get through to someone who could provide me with an answer to my questions. I was also surprised by how they did not honor simple requests for basic statements, often choosing to ignore or delay them rather than taking swift action. Even worse, when they did eventually send me statements, they were often not appropriate and rather a mass of data dump of 50 pages of thousands of line items for each single transaction and amount! This caused me further frustration and wasted my time.

Additionally, their website was non-functional and I was unable to even download or view simple 1099-R statements. I felt powerless to demonstrate or prove any holdings from J&J, which was disheartening as it left me unsure of where I stood with them. Overall, my experience with Alight Solutions (alight.com) was beyond disappointing and I would not recommend this company to anyone.

My husband's company uses Alight Solutions for managing their health insurance and HSA accounts, and we have recently had a frustrating experience with them. Despite our efforts to enroll me for benefits for over three weeks, we have still been unable to do so due to technical difficulties on the website. We have reached out to their customer service representatives through chat and phone, but all they do is create new ticket numbers without actually resolving the issue. It is disheartening to have customer service representatives who seem unable to fix such a simple problem. With the deadline for benefits sign-up quickly approaching, it has become even more vital that Alight Solutions promptly address these issues. We sincerely hope that Alight Solutions can quickly fix the problems they are having with their website so that employees like my husband do not face obstacles in accessing their benefits.

Upon visiting the Alight Solutions (alight.com) website, I was taken aback by the negative experience of one reviewer who had reached out to their customer service team. It appears that their experience was less than satisfactory as they were unable to access their account and were struggling to receive a new PIN to do so. Although the reviewer admits to having gone through the 10-question verification process, the customer service team failed to provide them with an efficient solution. It is concerning that the online form to change one's password had been non-functional for over two months, indicating that customers may be facing similar issues.

It is disappointing to see a company with such a high profile as SPGlobal utilizing a service provider with such low-quality customer service. This raises a red flag for customers who trust these corporations to provide reliable and efficient services to manage their retirement accounts. It is unfortunate to think that a customer may have to consider taking legal action to compensate for the mismanagement of their account due to customer service's shortcomings.

In conclusion, a company's name value should never discredit the importance of quality customer service. It is imperative for service providers such as Alight Solutions to ensure that their customer's needs are met promptly and efficiently. The current deficiencies in their service offerings could cost both the provider and the customer severely in the long run.

Alight Solutions has come under fire recently in a review that exposes some of the company's short-comings. The reviewer, a former employee of UPMC, has expressed frustration about the company's inability to roll over their IRA to their new account despite countless phone calls and email exchanges.

According to the reviewer, Alight Solutions has been less than reliable in the handling of their paperwork, repeatedly claiming that they never received the necessary forms. This issue has caused the reviewer considerable inconvenience and has led them to question the legitimacy of the company's practices.

Despite multiple attempts to provide the proper documentation, Alight Solutions has failed to effectively address the reviewer's concerns, leaving them feeling powerless and frustrated. The reviewer has even gone so far as to threaten to file a complaint with the Better Business Bureau if their issues are not resolved in a timely and satisfactory manner.

In conclusion, the review of Alight Solutions highlights the importance of reliable and efficient service especially in the financial industry. Poor customer service can lead to unnecessary stress and hassle for clients, ultimately damaging the reputation of the company. It is hoped that Alight Solutions can improve their services and address the concerns of all their clients in a prompt and satisfactory manner.

As someone who has had personal experience with Alight Solutions, I have unfortunately seen a great deal of problems since my company switched to them from Fidelity. I have found that this has resulted in a frustrating experience that has been riddled with issues that take far too long to be resolved, if at all.

One major issue that I have encountered has been that of poor quality control. For example, there was a QDRO on my account and without warning, they changed my mailing address to that of my ex-spouse "by mistake," leading to significant confusion and upheaval. Additionally, they withdrew thousands of dollars more than my ex-spouse was entitled to, which was both frustrating and concerning.

Another problem I have encountered with this company is their trading fees. None of the other large custodians I have dealt with charge trading fees, so this was definitely a surprise and an unwelcome one at that.

In addition to these specific problems, I have generally found that the Alight Solutions website is difficult to use and lacks important information. For example, there is no realized gain/loss information available, which I have found to be an important piece of information for my investment strategy.

Furthermore, the login form for the website is almost comically bad and is incompatible with password management applications like LastPass, which makes it even more difficult to navigate and use.

Overall, I have had enough of Alight Solutions and am currently exploring the possibility of pursuing legal action. The problems I have experienced with this company feel borderline criminal, and I would caution anyone against working with them until they have significantly improved the quality of their services.

My recent experience with Alight Solutions has left me extremely frustrated and disappointed. As a mother and wife, it is crucial that my family continues to be covered under our insurance plan. Unfortunately, due to a lack of communication or knowledge from the agents at Alight Solutions, our coverage is now at risk of being lost.

What aggravates me even more is that one representative told me everything was fine, only for us to receive a letter stating the opposite. Additionally, when providing proof of my marriage, which was properly sealed by the state, Alight Solutions still rejected it as insufficient. How can they not see the authenticity of a state seal?

The lack of care and assistance from Alight Solutions has made this the worst experience for me. It's unbelievable that a company that claims to provide employee benefits would allow such deficiencies in their verification processes. I just don't understand why any employer would continue to use them if they truly value the well-being of their workers and their families.

On top of all this, anytime I requested to speak with a manager or higher-up, the representatives seem to brush me off and claim that no one is available. It's disheartening to feel so disregarded and unheard. Overall, I would not recommend Alight Solutions as a reliable or helpful company for insurance verification.

Alight Solutions is a service provider for DXC Technologies, however, their customer care department has received criticism for their level of service. Some customers have claimed that the employees are incompetent and that the self-service website is unusable, confusing, and inoperable. In fact, the customer service representatives themselves have admitted that the website is useless. The IVR and phone services are also said to be poor, with calls frequently dropping and CSRs not keeping a record of previous calls, causing customers to have to start from the beginning every time they call.

As an executive, it is difficult to see any reason why anyone would hire Alight Solutions to manage employee benefits. It is simply unacceptable to receive such poor service from a company responsible for such an important aspect of your business. It is strongly advised to steer clear of doing business with this company.