Alan Brent Photography reviews and complaints
Theives that don't deliver
Here is a great update (as of February 15, 2010) !
Alan Brent Carruth has now been charged with multiple counts of Grand Theft.
To be sure that you are added to the list of victims, please contact the LA City Attorney's office.
Here is the link to the press release: http://atty.lacity.org/NEWS/ssLINK/LACITYP_008778
If you are concerned about clicking a link from a stranger, please google: alan brent carruth grand theft That will pull up the same link.
Also, there is a very strong likelihood that they will plea his case to probation or some other non-jail sentence. Please ask that the City Attorney's office demands jail time.
If you still have an account on any of those wedding sites, please post this information for others to see.
Thanks,
Tim (a 2005 victim of these scammers)
Company Business Name: Alan Brent Photography
Country of complaint: United States
Address: Los Angeles, California
Didn't Delivery my Wedding Albums
The owner of Alan Brent Photography, Alan Brent Carruth (his real name) didn't deliver my wedding albums and kept all of my money. We've been married nearly three years now. At this point, it seems unlikely that we will ever get the wedding photo album that we paid for.
Now, Alan Carruth has started a new company (using a new name). It's "The Picture Place." It's in Thousand Oaks. Feel free to stop by to ask for your album, if you are one of the hundreds of people that didn't get your wedding albums.
Company Business Name: Alan Brent Photography
Country of complaint: United States
Address: 215-D MOORPARK ROAD, Thousand Oaks, California
Phone: (805) 497-7394
Website: jansspictureplace.com
Everything about this claim seems right-on to me. We Alan Brent Photography take our wedding photos. We never received the albums we paid for. Alan never showed up for our wedding. He sent his daughter and another "photographer" that was completely clueless. He served as a go-fer for the daughter.
I did some poking around and found that the person above is right. This thieving family no longer calls their company "Alan Brent Photography." It's now in Thousand Oaks, called "The Picture Place."
Alan Brent does not deliver, please read!
We hired Alan Brent to photograph our 8-21-04 wedding and paid him $2700 for one of his better album packages. To this date 3-08, we still do not have our Wedding Album, Parent Albums, Wedding Enlargement, photo CD, and many other items. We call them every week, sometimes several times a day and we always leave polite and detailed messages. They NEVER answer the phone, and have only called us back 1 time in the last year. We have filed a complaint with the Los Angeles Dept. of Consumer Affairs and are one of many couples who have filed. They don't tell us how many, but I have seen over 100 couples on the internet with similar problems. Please Google Alan Brent Photography before considering them. If you need to file a complaint, call Morine/Investigator, D.C.A. at [protected].
Company Business Name: Alan Brent
Country of complaint: United States
Address: Westlake Village, California
where is alan brent any bodyknow where he is
Poor service
I just wanted to share with the others here who used these losers for their services (or lack there of). To make a VERY long story short, we married in November of 2003. Everything was fine until I wasn't getting everything in a timely manner. In my album everyone was orange. I had to fight for my stainless steel cover that they said I didn't pay extra for which I did. My proofs were damaged due to their poor handling. And it took over a year to get my canvas print. They were all very rude. I was, however, pleased with Brittany's photography at the wedding. But that was it. Nothing else. Anyways, we took them to small claims court and won! The man himself actually showed up and was humiliated. Whoo Hoo! So if you haven't sued them yet, do it. It was so much fun to see him lose. God Bless the Law and contracts signed by those who think they can screw others.
Company Business Name: Alan Brent Photography
Country of complaint: United States
Address: Thousand Oaks, California
Me and my wife been married since june of 2006. Till this point haven't received our wedding photos or a call. We've been trying to reach them by phone and email. Till this day we haven't received a response. no album to go back to our memories...
My wife and I got married in January of 2006 and still have not obtained all our images and albums. Luckily we were able to get a DVD with all the images he took so we can at least make prints ourselves. We did get our wedding album, but after many unanswered telephone calls still have not received our canvas photo that was to be repaired because it sucked and our engagement album that also sucked. Alan is all talk and no action. He has no business ethics so if you are considering using him, no price is worth the pain you will go through. He is way overrated because he is the only one rating himself. His work or lack of quality work speaks volumes against him. Is there anyone out there that has the power to follow-up with some type of criminal charges against him. We can't sue him for anything since he filed bankruptcy. His PO Box in Agoura is a nice way of hiding. Last time I looked, it was at the Postal Annex at Thousand Oaks Boulevard and Lindero Canyon on the northeast side in the shopping center if anyone wanted to know.
haven't got my wedding albums yet and they don't pick up their hone anymore!
Two years and no album. They are thieves. Anyone have a civil suit started agianst him?
It's so sad to read these comments as we totally understand. We got married in March 2005 and still have not received our wedding album. We have called, sent letters, and threatened law suite (which does seem to get a call back back reply) but still, no album. We spent over $3000 for a horrible experience. This is the most unprofessional and heartless company ever!
Alan Brent Photography is/was run by A. Brent Carruth.
Go to zabasearch.com for info re address... west lake village
is home!
Awful awful awful!
Completely unprofessional & and they like to take your money and then disappear! I belong to a message board with 145 others that have been screwed over by them. My husband and I got all our stuff (it took over a year 1/2), but it took a lot of blood, sweat, & tears, and a couple appearances on the local news exposing these crooks for what they were before we could finally say we had everything we paid for. Bad quality pictures, however, were not in our package, and unfortunately that was the only "extra" we got from these idiots.
Country of complaint: United States
The same thing happen to us. We got our pictures about 2 years after our wedding. I called and called and emailed day after day. I did not receive everything in our package. He didn't even show up at our wedding. Our pictures are very unprofessional. I had actually heard from a friend that he was on the news. I started to search on the internet and I came upon your comment. I hope you get your pictures soon. Be persistent.
Terrible service
Just want to make as many people aware of Alan Brent Photography, and their lack of professional and efficient service. I've found page after page of complaints online, and they do have a resounding "F" with the Better Business Bureau (last I checked, they have a total of over 60 complaints). A local news station actually did an investigative report on them early this year:
http://cbs2.com/goldstein/local_story_045222944.html
They are truly robbing people, and are very shady once you are waiting for them to fulfill their end of the contract. They NEVER answer their phone, you have to leave many messages before getting a phone call back, they take entirely too long to send you what you paid for, they have endless excuses and reasons for their lack of professionalism, and yet there's never an apology. I've been married for a year and a half and have yet to receive my wedding album. I had to pay for my framed signing board to be finished by someone else, because apparently they "never" put backing and glass on their frames. It took me months to have them put my photos up online after the wedding. After weeks of phone calls, I had to drive nearly 2 hours to pick up my photo CD's because they never sent them when they said they were going to, time and time again. And that's not as bad as some people have had it. I have many other complaints, but not enough room here to put it all.
My biggest concern is the fact that they are still getting business, even after all the heartache they've caused. If you have any questions or would like other links, please email me @ [protected]@yahoo.com.
Country of complaint: United States
Jane’s Mall
Picture Place
215 D. Moor Park Road
Thousand Oaks, Ca
[protected]
Hi Kerri! Do you happen to have their address? I need to visit them to collect my photos as well! They are con-artists!
Family of heartless thiefs!
We used Alan Brent Photography almost three years ago and never got our wedding album, pictures, canvas he is a thief and does not care about making things right, several times he said he was going to meet us and never did, then his daughter said she was going to meet us and never did they are a family of heartless thiefs my wife and i will never have these memories of our first wedding... and he nor his family could care less.
Keith and Alina.
Country of complaint: United States
My husband and I were married 3 years ago and hired Alan Brent himself to do our wedding. What a joke it was from the beginning. To sum it all up, we still have not received our wedding album and was never told they had gone out of business 18 months ago! I have called numerous times and sometimes even twice in a day. They are theifs, they had no problem cashing my check in full 3 years ago and I want my album!
My name is Cynthia. I was married in Dec 2004. I enlisted Alan Brent to take the photos of my wedding and paid approximately $2500. 4 years later I am still waiting for my engagement album to be completed and a canvas prints. I have called the company and have not been returned a call. I am frustrated!
I will never use their service again!
FYI - ALLEN BRENT IS GUILTY and being sentenced on Friday 08/12/2011 @ LA Superior Court, 210 West Temple, Los Angeles, CA (Department 130)
I believe his daughter and wife are also guilty. He is getting 8 years in jail. We are all speaking to judge at the sentencing because he is throwing himself at the mercy of the court to get less time. I encourage all of you to be there.
My husband and I were also victims of this man and his family. We paid nearly $4000 and only received 4x6 copies of our photos and nothing that was stated on our contract.
I know the previous post states that he has been arraigned. PLEASE if anyone knows information of how we can also receive justice, we will trully appreciate it.
Kinldy,
Margarita
margarita.chong@gmail.com
Hi. I'm not sure if this gets sent to your email addresses but I was just contacted by the La County Consumers Affairs Office and Alan Brent is being charged right now with Grand Theft. You can go to this web link to check it out. http://atty.lacity.org/NEWS/ssLINK/LACITYP_008778
Contact Morine Merritt at the Consumer Affairs Dept. and she will tell you how to file a proper complaint about them. mmerritt@dca.lacounty.gov
Hoping to get my pictures back from March 2005 wedding. Good luck everyone!
Hopefully some justcie will come out of this. He has been charged and did not show for court so he has a 100K warrant for his arrest.
TUESDAY, FEBRUARY 9, 2010
WEDDING PHOTOGRAPHER CHARGED WITH
MULTIPLE COUNTS OF GRAND THEFT
LOS ANGELES – Wedding photographer Alan Carruth was charged with
multiple counts of grand theft involving more than 42 victims Carruth was paid for
but failed to provide photography services. The case was filed by Deputy City
Attorney Onica Cole of the City Attorney’s Consumer Protection Unit.
Alan Brent Carruth, doing business as Alan Brent Photography, was charged
with eight counts of grand theft. If convicted on all counts, Carruth could face up
to eight years in jail and an order to pay back full restitution to all named victims.
According to an investigation conducted by the Los Angeles County Department
of Consumer Affairs, victims met Carruth at bridal shows at the Los Angeles
Convention Center, in Orange County or through referrals. Carruth then
misrepresented the delivery, quantity, and quality of the photographs taken and
delivered. On more than one occasion, Carruth promised to personally
photograph a wedding, but instead sent an inexperienced substitute in his place.
Victim’s complaints were often ignored or met with belligerence. Victims married
as long ago as November 2003 are still waiting for photographs. In all, 42 victims
paid Carruth nearly $125, 000 for photographs and photo products that were
never delivered according to Consumer Affairs.
Arraignment is scheduled for February 18 in Division 81 of Los Angeles Superior
Court.
###
From the Office of the City Attorney
Carmen A. Trutanich
Alan Brent info for who needs it. He's claiming "Alzheimers" and says he doesn't remember much.
Jane’s Mall
Picture Place
215 D. Moor Park Road
Thousand Oaks, Ca
[protected]
My wife and I were married 10/29/05 in Palm Springs. We hired Alan Brent Photography through a bridal expo. Britney (Alan's daughter, I think) did the photography, and did a great job. But when it came to laying out the album, we had to literally show up at their door one day (6 months after the wedding) and sit there until someone helped us. Then they never posted the layout onto the website for us to look or approve it, and never contacted us again, despite repeated phone calls/messages on their answering machine. They never pick up the phone!
To this day, all we have are a large engagement photo and a 3-photo montage in a frame. The storybook album, the parents' albums and other extra photos have never been sent, and I doubt they were even ordered. I am just now learning of all the other couples that have suffered in the same way. Any info on how to reach Alan Brent Photography would be appreciated, and we would join a class-action suit in a heartbeat. Email me at brendenkelly@aol.com if you have any info.
We hired Alan Brent Photography for our May 2007 wedding. Following the wedding we did receive our proofs almost immediately. I managed to receive some pictures and my parents albums after many months of calling. However, months and months passed and I did not receive my album. I have called them relentlessly to find out about my album. This past week, I received a letter from Alan Brent Photography stating that they have been out of business for nearly 2 years. If we wanted to get our album, we needed to contact Albums Unlimited at [protected]. The balance at Albums Unlimited was unpaid and we had to pay nearly $300 to have our album sent. It's been nearly 2 years and our wedding album finally showed up. From speaking with Albums Unlimited, they said that they have many albums and pictures from Alan Brent Photography. They were very helpful and delivered my album when they said they would.
Alan Brent is a huge scam. I married my first husband in June of 2004. We never got our album. These pictures are treasured memories for my family and I since my husband passed away less than a year after we married.
I would love to take part in a class action suit. I never received notification of their bankrupt state so I believe I am eligible. I will contact Lorna Katz if she is still interested.