Ede and Ravenscroft reviews and complaints
Photography
I ordered graduation photographs to include a singular graduate photo in a walnut frame, extra graduate photos and family group photos. Ede and Ravenscroft sent via Royal Mail using an incomplete address, so they got sent back to them. I then received an email blaming me and asking for my full address, stating if they had to send it again, a £10 penalty...
Read full complaintPhotographs
Terrible service. I recently graduated from London metropolitan University in November 2021. I paid for photographs which they said would be sent to me. I never heard from them. Their phone lines don't work. Emails bouncing. online forms lead to broken links. I am beginning to see "massive scam" written all over it. What was meant to be my big day has left...
Read full complaintPhotos
I had ordered some graduation photos from my ceremony 24/11/2021.
I ordered 25/11/2021.
I was advised 4-6 weeks for photos to be printed and delivery.
My order number is 3889461
Unique Case ID of xKzuBC
It has now been around 9 weeks. Around Christmas the order said out for delivery. It has not changed to in production? I emailed asking about this and had no response.
I have emailed many times with little to no response. The communication is poor and there seems to be a severe lack of customer service.
If these weren't once in a lifetime photos, I would cancel the order, and I believe that the company is taking real advantage of this.
I have researched the company and it seems a lot of people have this issue and it just really isn't good enough.
I paid extra for delivery - when spending over a hundred pounds seems a little silly anyway.
I am really keen to get my photos as soon as possible.
I do not understand why the lab have run out of the tight resource when they had an unusually low turnout for the ceremony therefore fewer than anticipated orders.
I will advise others to not have photos taken and to just have a friend or family take photos.
Really disappointed
Country of complaint: United Kingdom
Website: edeandravenscroft.com
Desired outcome: I would like my photos delivered ASAP and some form of compensation for the delay
Non delivery of photographs
I ordered graduation photographs from Ede and Ravenscroft on 21/11/12 and paid for these at the same time - £99.00 + vat. The ceremony took place on 11/12/12. I was given a delivery time of 4-6 weeks. The photographs have not arrived. I have phoned and was told the photographs were posted - standard delivery - and it was up to me to chase up Royal Mail. I...
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